Customer Service Quality Assurance

Professional profile resume ** *-** Document Transcript

Connie Scott P.O. Box 205 Markesan, WI 53946 608-***-**** abpki4@r.postjobfree.com ProfileOFFICE ADMINISTRATION SUPPORT When your office needs cool, calm and collected efficiency Career Objective Administrative student who is hardworking and caring, with the excellent diplomatic communication skills required when working in general public, educational, medical and technological office settings. Customer service and all office support skills. Interfaces effectively and respectfully with others at all levels including patrons, patients, professionals, children, and students. Familiar with both medical, educational and technical protocols and terminology.Education Madison Area Technical College; Madison, WI Pending 6/2012 Pursuing Associate Degree in Applied Sciences/Administrative Professional Medical Receptionist Certificate 5/2010 Phi Beta Kappa 2010-Present Outstanding Parent Scholarship 9/2011 Returning Student Scholarship 9/2011 Member of the Dean s List 3 consecutive semesters; while, working 14 hours weekly to pay for 15% of my tuition.Skills Summary Administrative Protocols Microsoft Word 2010 Bibliographies Outlook 2010 Collating PowerPoint 2010 Educational Protocols Procedural Guides Excel 2010 Proofreading Four-line Phone Service Reception Gift Works Data Base Records Management Indexing Research Assistance Mail collection and Distribution Search Aids Medical Records Survey Monkey Medi-Soft Windows 2010Personal ProfileChairperson of Saint Mary s Best Fest, Portage 3/98-6/00Parent Advisor on Education for Portage School Systems 05/99-06/03Leader of Boy Scout Troop 70 09/99-06/00 Professional ExperienceMadison Area Technical CollegeInstitutional Research and Education Development Assistant 7/11-Present Indexed and coordinated 2400 student responses. Collected and managed student data retrieved from survey responses. Provided administrative assistance to the vice-presidents office.Community Action Coalition InternAgency Development Assistant 6/11-8/11 Performed multifaceted office support, provided diversified information services and research assistance for the general public. Consulted with and aided patrons in obtaining a broad selection of services such as rental assistance, clothing, food and utilities. Catalogued gifts, records of cash donations, thank-you notes, and garden donations. Streamlined records management. Multi-tasked reception desk responsibilities while directing calls for a four-line phone service.Walgreens Distribution CenterSplit Case Division 9/03-10/10 Management of auditing, operation maintenance, and short clerking. Assisted management with diversified clerical support in computer maintenance areas, auditing, product distribution, floor management, and computer monitoring of wave management. Established a wave control system which enabled the company to save $7000 weekly.Ray-o-Vac CorporationProduction Assistant 7/95-9/03 Produced quality products by maintaining fluency with computer window based applications and software packages including spreadsheet, word processing, and electronic communications. Inspected products for quality assurance. Established extraordinary levels of accuracy among weight measurements, code stamps, feasibility, and angle measurements.Wal-MartCustomer Service Manager 7/91-8/98 Interfaced extensively with customers, staff, personnel, and management while providing a high level of customer satisfaction Presented leadership skills with an emphasis on customer service and team building. Managed customer care of the front lines, surrounding and outlying areas; while supervising 25+cashiers. Hardworking, professional and good-natured