Customer Service High School

David Govea

Email: ********@******.***

Address:

City: Ft Worth

State: TX

Zip: 76177

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Educational Background:

High School Dipolma from Keller High School, Keller TX 1/2001 to 5/2001 (Basic Curriculum)

Job History / Details:

Summary

Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights

Team management

Focused on customer satisfaction

Skilled multi-tasker

Micro software proficiency

Training and development

Scheduling

Deadline-oriented

Fast Learner

Experience

September 2005 to November 2012

Nakajima USA Torrance, CA

Assistant Manager

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Effectively communicated with team members to maintain clearly defined expectations.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Reduced amount of employee overtime by 100 percentage by effectively delegating tasks.

Education

2001 Keller High School Keller, Tx

High School Diploma Basic Curriculum

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