Sales Engineer

Thomas Sullivan

Email: *********@********.***

Address: **** * ******* ***

City: Phoenix

State: AZ

Zip: 85013

Country: USA

Phone: 480-***-****

Skill Level: Experienced

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

T. Scott Sullivan

1118 W. Georgia Ave

Phoenix, AZ 85013

Cell: 480-***-****

*********@********.***

WORK EXPERIENCE

Cable One - Phoenix, AZ

November 2000 to May 2012

Addressable Analyst

Primary Responsibilities

Problem solving with Digital Cable TV trouble shooting, planning, and overseeing everyday issues.

Resolving Billing Vendor issues.

Resolving TV Guide issues.

Guidance with marketing strategy for new channel launches.

Created training documents and procedures

Worked with Cisco equipment networking and 256 QAM for digital usage.

Managed testing with compression of video, audio within Digital CATV

Supported different vendors equipment

Problem solving new billing vendors for conversion

Combined Dish Technology and CATV addressability together for new ADD (All Digital Device) Technology

Motorola- Horsham, PA

August 1995 to November 2000

Sr. TRC Engineer

Primary Responsibilities

Managed engineers in troubleshooting, guidance, and MSO's worldwide supported products.

Managed customers and Field Engineers overseas, working with Software / Hardware

departments when issues arose with follow up and forward corrective actions to Field

Engineers.

Utilized product knowledge, technical support and trained customers for use of General

Instrument / Motorola equipment.

Product knowledge on Addressable, Distribution Equipment, and Head end Equipment.

Knowledge supporting Pentium processors based computers.

Knowledgeable in software SCO, XENIX, UNIX, LINUX (SUSE)

Knowledgeable in Sybase / SQL.

Oversaw Security Department for special Encryption Scrambling and site security inventory

control.

Networking computer within MSO's LAN or WAN systems.

Developing Procedures and Training Materials for TRC Analog Department.

Certificates: Broadband Basic Design 9/95 Certificate in Introductions to SCO UNIX System.

3/97 Certificate in SCO Open Server Administration.

Kulicke and Soffa Industies, Willow Grove, PA

January 1994 to July 1995

Assemble line contractor

Contractor assembly line position

Completed project with company

Macy's Department, Montgomeryville, PA

Department sales

November 1993 to January 1994

Seasonal department sales

Exceeded department sales quotas

Panasonic, Langhorne, PA

Customer support

January 1993 to April 1995

Consumer technical support for fax machines

Pizza Hut, Souderton and Doylestown, PA

Assistant Manger

January 1990 to January 1992

Manage all function of restaurant

Training

Staffing

P&L's

Scheduling

Inventory control

Don's Deli, Milford, PA

Owner Operator

July 1986 to January 1990

Owner and operator of small local Deli and general store

Manged all operations and staffing for business

Catering

Dine In

Dine out

State Farm Insurance Quakertown, PA

September 1985 to February 1986

Pre sales position

Cold call position generating increased revenue and comparison of current consumer

insurance policies

The Great American Popcorn Works Souderton, PA

March 1985 to December 1986

Part Time route sales

Communication with customs prior to visit increase product sales, and testing new product

Assisted with product increased sales, storefront, and ordering.

Market hand painted Designed tins ensuring product freshness

Assisted with production of product in factory

Education:

Bachelors Degree Business Administration

March 2010 to Present

Grand Canyon University, Phoenix, AZ

Two classes remaining

Bachelors Degree in Business Administration

Associates Degree Computer Enginering Technology

September 1992 to February 1994

CHI Institute, Southampton, PA

Associates of Computer Technologies

Hardware and software engineering

Computers

Robotics

Montgomery County Community College

September 1985 to November 1986

Bluebell, PA

General classes before deciding on major course selection

Bucks County Community College

March 1998 to June 1998

Newton, PA

Attended class to obtain a degree in Business Marketing

Quakertown Sr. High

September 1980 to June 1983

Culinary School / Restaurant Management

Computer Skills MS Office Suite, Impromptu, Visio, Clarify, Remedy, XENIX, UNIX, LINUX

Community Activities:

Continued participation in individual & team sports

Coach of youth organization

Held electoral position as Constable in Pennsylvania

References upon Request

Contact this candidate