Information Technology Management
Resume:
Pat Allen
Charlotte, NC *****
Objective: Technical Communications Strategist, Change Management and Process Analyst, Instructional Developer and Trainer_
_Industry terminology: information technology, banking/financial, human relations, publishing, hospitality, emergenc y services, home furnishings, and architecture.__
Education:
rganizational Development _ Training: Master
_s of Human Relations _M.H.R., 3.9 GPA_, The University of Oklahoma, Norman, OK. __Journalism _ Mass Communication: Master_s of Arts _M.A., 4.0 GPA_, The University of Oklah oma, Norman, OK.__Communication: Post Baccalaureate Studies, The University of North Florida, Jacksonville, FL.__Marketing: Post Baccalaureate Studies. Florida Atlantic University, Boca Raton, FL.__Interior Design _ Architecture: Bachelor_s of Art _B.A., 3.5 GPA_, University of North Texas, Denton, TX. Specialized Training__Certified Instructor
enger-Miller _ZM_ and ...Development Dimensions International _DDI_. __Continuing Education
ederal Emergency Management Agency _FEMA_ emergency ma nagement, public information
oastmasters International ATM Certified
ale Carnegie Sales Training.__
Recent Work History:
From:
10/97
To: present
Employer: First Union National Bank
Duties:
Document/Process Analyst
. Capital Management Group Information Technology Services _CMG-ITS_, technical support for numerous business units. Developed database for Application Repository cataloging applications. Established documen tation quality standards, researched and analyzed internally developed applications then designed single-source documentation. Created information design consisting of word processing, flow charts, and graphics. Orchestrated website design and communicati on strategy. Consulted with content experts on document content. __Tools: ERwin, Internet, Intranet, Word, and Visio Professional. _Permanent position. 8/98 - present. First Place Staffing, Charlotte, NC. Contractor with First Union National Bank.__Tec hnical Writer. Collaborated with content experts and researched databases identifying and documenting data systems and process procedures for user guides. Conducted data modeling analysis for numerous business units. Consulted with content experts on docu ment content. Tools: ERwin and Visio Professional.
ontract consultant.
4/98 - 8/98Instructional Designer/Developer. Captured a six-week train-the-trainer course_ wrote performance-based Leader_s Guides and Participant_s Manuals for Future B anking Initiative _FBI-Call Center_. Training modules supported On-line Help, Products, Processes, _ Procedures for most branch banking services. Developed focus group criteria, performed needs assessment evaluation, and incorporated adult learning method ologies. __Tools: Intranet, WordPerfect, Word, and Excel
Contractconsultant. 10/97 - 4/98
.__
From:
5/96
To: 1/97
Employer: CriStrat, Incorporated
. Crises Strategists for Organizations.
Duties: Founder. Created, researched, wrote, and edited, marketing _ technical documents leading to educational materials, articles, and white papers. Developed expertise in workplace deviance prevention and corporate crisis communication strategies. Tools: WIN WordPerfect Suite/Presentations.
From:
7/92
To: 5/96
Employer: Pat Allen, Writer. Tulsa, OK
.
Duties: Author, researcher, pubic speaker, and publisher. __ Developed, researched, analyzed, and wrote on specialties in workplace conflict theories, change management, and organizational communication. Employed relevant qualitative and q uantitative methodologies and developed intellectual property in organizational behaviors, cultural diversities, group dynamic strategies, creative problem solving, and investor relations.__ Conducted marketing media audits and wrote marketing communicati on plans.__ Composed a variety of newsletters, brochures, and numerous articles. Spoke at numerous community functions. Tools: Internet, SPSS, WordPerfect, WP Presentations and PageMaker.
Self-employedconsultant
.
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