Customer Service High School

Maria Sousa

Email: ********@************.***

Address:

City: Andrews Air Force Base

State: MD

Zip: 20762

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, motivated Travel Consultant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.

Educational Background:

High School Dipolma from A.C.T Travel School, Pompano Beach FL 1/2001 to 8/1988 (Travel Industry)

High School Dipolma from A.C.T. Travel School, Pompano Beach FL 1/2001 to 11/2012

High School Dipolma from, Pompano Beach FL 1/2001 to 11/2012

Job History / Details:

Summary

Energetic, motivated Travel Consultant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.

Highlights

Offer 20 years of cross functional sales and customer service experience throughout the travel industry in small and large agency environments.

Provide complex travel consultation with a demonstrated knowledge of domestic and International travel.

Maintain an excellent track record for effectively managing and growing leisure clients.

provide general staff supervision and advanced agent training on computerized systems operation.

Maintain exceptional research, time management and problem resolution skills.

Effectively communicate with people of all ages and cultural origin; fluent in English and Portuguese.

Experience

July 1995 to August 2012

AAA Travel Agency Portland, Maine

Senior Travel Consultant

November 1989 to July 1995

World Travel of Portland Portland, Maine

Travel Consultant

August 1988 to October 1989

The Travel Store Presque Isle, Maine

Travel Consultant

Education

1995 CTC Certification Portland, Maine

Certified Travel Consultant

1988 A.C.T. Travel School Pompano Beach, Florida

Diploma Travel Industry,

Disney College of Knowledge, August 1995

CLIA Selling Courses

Sandals Specialist

Caribbean and European Specialist

Uniworld RiverCruise Specialist

Royal Caribbean Specialist

Holland America Specialist

Princess Specialist

Costa Rica Specialist

TRAVEL SYSTEM

Appollo, Datas II and System One

Accomplishments

Experience in broad areas of corporate and leisure travel including air/train/cruise travel and hotel reservations, coordination of US and International escorted travel, e-ticketing and boarding pass processing.

Acting as a liaison between the client and the airline/airport personnel to provide timely information concerning flight schedules, connections, ticket exchanges, payments and refunds.

Establishing, growing and maintaining leisure and corporate accounts, significantly exceeding monthly sales goals.

Planning and coordinating promotional campaigns for leisure travel.

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