Customer Service High School

Niolani Holoman

Email: ********@*********.***

Address:

City: Chicago

State: IL

Zip: 60612

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

BSA and still furthering my education

Educational Background:

High School Dipolma from Northwestern College, Bridgeview IL 1/2001 to 3/1994 (HIT)

High School Dipolma from Everest College, Bridgeview IL 1/2001 to 11/2012

High School Dipolma from DePaul University, Bridgeview IL 1/2001 to 11/2012

Job History / Details:

Summary of Qualifications

Solid supervisory and administrative experience.

Dedication and drive as a hard-working individual.

Exceptional versatility and adaptability.

Ability to manage tasks in a preserved environment.

Experience

October 2011 to Current

Mercy Hospital and Medical Center Chicago, IL

Registrar

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. Review data obtained from interview for completeness and accuracy. Review data obtained from interview for completeness and accuracy. Assist individuals in filling out applications or questionnaires. Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments. Ensure payment for services by verifying benefits with the person's insurance provider.

March 2005 to February 2010

Verizon Wireless Elgin, IL

Customer Service Coordinator

Resolved customer technical and billing inquiries via email.

Data Coordinator

Resolved customer technical issues regarding cell phones, Smart phones, window-based phones and broadband services.

Customer Service Representative

Resolved customer inquiries regarding billing statements, usage of cell phone and new products via telephone in a timely manner.

October 2004 to April 2005

FTD Inc. Downers Grove, IL

Team Leader

Assisted supervisor with various responsibilities, monitor,enter data for each sales associate into an excel spreadsheet, inbound telephone calls, train new associates, update attendance, make sure data received is going out in a timely manner over the mercury system.

Sales Associate

Helped customers and florist place orders for floral arrangements via telephone.

June 2002 to August 2003

Aerotek Schaumberg, IL

Administrative Assistant/Receptionist

Answered phones, greeted and assist visitors and handled office duties such as filing, faxing, copying and mailing, create ad reconfigure client databases, organize catering for all training sessions and Executive's meeting, responsible for all arrivals and departures to/from the airport.

December 1999 to February 2001

AT&T Broadband Yorktown, IL

Dispatcher

Sent technicians out to residential and commercial properties to install cable, telephone service and the Internet. Resolved customer's complaints and generate more new customers.

Education

2014 Northwestern College Bridgeview, IL

HIT

2011 Everest College Chicago, IL

Diploma Medical Insurance Biller and Coder

Student Ambassador

Who's Who of American Scholars

Honor Roll

1994 DePaul University Chicago, IL

Certificate Hospitality Management

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