Customer Service Quality Assurance

Patricia Asher

Email: ********@********-*****.***

Address:

City: Mansfield

State: OH

Zip: 44903

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented Inspector with strong mathematical, analytical and communication skills. Seeks a role of increased authority in a ma nufacturing setting.

Educational Background:

High School Dipolma from Mansfield City G.E.D., Mansfield OH 1/2001 to 5/2001 (G.E.D.)

Job History / Details:

Summary

Detail-oriented Inspector with strong mathematical, analytical and communication skills. Seeks a role of increased authority in a manufacturing setting.

Highlights

Keen eye for detail

Acutely observant

QA expert

Strong mechanical aptitude

Prior supervisory experience

Accomplishments

Inspected more than 900 parts per shift with 98 percentage accuracy.

Problem Diagnosis

Used operational knowledge of systems, parts and components to solve problems that arose during assembly.

Experience

May 2012 to 11/12/2012 12:00:00 AM

Hi Stat Lexington, Ohio

Machine Operator

Inspected, tested and measured materials, products and installations to spec.Recommended corrective actions to minimize rate of product defects.Measured EGT wire harness and stop flange dimensions to ensure compliance with specifications. Analyzed manufacturing data against functional design and expected quality results. Documented, filed and maintained proper inspection records and quality assurance documents.

August 2010 to July 2011

Tailgators Fremont, Ohio

Waitress/ Bartender

Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and maintained exceptional customer service standards.Ensured proper cleanliness was maintained in all areas of the bar and front of house.

December 2006 to December 2007

Walgreen's Cape Coral, Fl

Customer Associate

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Assisted customers with store and product complaints.Processed and issued money orders for customers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Recommended, selected and helped locate merchandise based on customer needs and desires.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.

January 2000 to June 2005

Quality Cab Mansfield, Ohio

Driver

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.Balanced and handled expense accounts for each trip.Retained valid proof of insurance and registration in vehicle at all times.Delivered customer orders to homes and places of business within established time frames.Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation.Maintained telephone and radio contact with supervisor to receive delivery instructions.Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.Recorded expenses and maintained receipts.

Education

2001 Mansfield City G.E.D. Mansfield, Oh

GED G.E.D.

Contact this candidate