Manager Customer Service

Nicholas R. Melnick Internet Technology Leader

**** **** ****** **, ***********, MN 55418 // 612-***-**** // ********@******.***

Profile and Summary

An experienced, objective, and talented technology leader with a unique combination of deep architectural

knowledge, cross-functional communication and organization skills, and the ability to effectively manage engineers

toward results. A proven proactive problem solver, specializing in scalable, reliable, and extendable solutions,

looking to build on experience in management, planning, and system design, in a fast-paced and challenging

environment.

Skills and Experience

Leadership

Coaching, mentoring, and motivation of engineers; Change management; process and system improvement

Web and Application Development

Perl (Catalyst, Moose), Java (Android, Play!), Vala, and C. Well versed in HTML, JavaScript/JQuery, and AJAX.

Exposure to PHP, Python, and Ruby

Database and Storage

PostgreSQL, MySQL, SQLite, MongoDB, and Memcached, with some exposure to SQL Server and Oracle

Employment History

Associate Director of Development Digital River, Inc., Minnetonka, MN Feb. 2012 Present

Technical Development Manager Digital River, Inc., Minnetonka, MN Jan. 2010 Feb. 2012

Manages development teams for two well known high-performing, self-contained e-commerce systems for the SMB

market, and leads a team building a new commerce brand on an existing enterprise platform.

Oversaw and mentored a group through a major conversion of code as old as twelve years to a re-architected,

modern, scalable system based on Perl combined with C++

Facilitated cross-functional communication with customer service, QA, operations, and business owners with

information sharing portals, scheduled planning, and expectation management

Refocused a development team into stable, organized releases through org change, scheduled informal meet-ups,

and structured release plans, improving relationships with business and QA teams

Led a team designing a customer-facing, multi-platform onboarding system for an enterprise commerce system

Created a mobile initiative for the platforms, including a framework for designing mobile versions of the external-

facing control panel and developing mobile applications for Android and iOS

Software and Systems Guru Golden Guru, LLC, Port Orchard, WA Feb. 2008 Jan. 2010

Joined a small group of highly specialized developers and designers to create and maintain large, scalable web

applications against outside client requirements and for internal use. Provided consultation on technology,

architecture, and system design, and implemented designs for several large sites.

Played an instrumental role in re-architecture of a high profile web application serving medical information to over

one million users from Mason to a custom web framework using Perl, mod_perl, DBIx::Class, and MySQL

Consulted external clients on site direction, scalability, reporting, and usability

Implemented enhanced security and lockdown techniques to move toward HIPAA compliance

System Architect G2 Web Services, Bellevue, WA Oct. 2006 Feb. 2008

High-level role as an architect, manager, developer, and lead administrator for a 150+ machine installation, solving

web data aggregation, analysis, and automation for a merchant compliance company. Quickly automated processes

to change multiple hour job preparation to an end-to-end, hands-off automated system, managing data input,

analysis, heuristics, and database work to a queued and auto-fed distributed crawling system.

Resume for Nicholas Melnick, Page 2

System Architect (continued)

Built and managed the IT operations and security team, driving process, monitoring, and automation

Redeveloped existing tools to take advantage of database abstraction and modular, OO Perl development

Created a distributed job management system to allow multiple nodes in various geographical locations to perform

small targeted tasks and return results to a bank of master servers

Senior Technology Manager NexTune, Inc., Redmond, WA Sep. 2005 Oct. 2006

Lead the Server Technology Team: managed and mentored five employees, providing system architecture and data

integration processes in a music technology company. Successfully managed the migration of an existing, unfinished

C# and SQL Server platform to a Perl web application providing web services to a client application.

Managed a team of developers, DBAs, and administrators to construct a reliable server and database platform

Transitioned C#/.NET code to Perl with MVC frameworks, increasing application response time by 30-60%

Performed REALbasic and C development; created server communication libraries and interfaces

Web Application Developer Dialup USA, Inc., Lynnwood, WA Mar. 2005 Aug. 2005

Joined during a critical stage of scaling automation and process, supporting virtual ISP services. Projects included

designing a new payroll system, as well as implementing two major web applications on modern technologies.

Created an automated reseller signup tool allowing customers to start a virtual ISP online in minutes, replacing

90% of the new customer paperwork and manual setup on the part of sales and engineering

Redesigned the company s client control panel, allowing provisioning by the user instead of manually by admins

Initiated processes for requirements specification, system and code documentation, and version control

Web Solutions Engineer UpSellUSA, Inc., Seattle, WA Oct. 2003 Mar. 2005

Hired as a developer and administrator to assist with the development of their flagship Learning Incentive

Management product during a major growth period. Responsibilities included new features and maintenance for their

Perl application, as well as administration and monitoring of their Linux/Windows network. Additional duties

included interfacing with IIS and .NET to embrace Microsoft technology without changing architecture.

Maintained and extended a large scale web application in Perl using CGI::Application on Apache and IIS

Successfully developed and co-developed tools and reporting applications in Perl for internal use

Acted as a build engineer, effectively having designed a code release system for development and production

Internet Systems Specialist digital.forest, Inc., Bothell, WA Oct. 2000 Oct. 2003

Initially hired to add OS X Server hosting to the company s services. Successfully deployed OS X, moved the

company and customers to later versions, and significantly expanded duties. Over time, served as administrator for

Windows and FreeBSD, and designed Perl applications interfacing with FileMaker, MySQL, and OpenBase SQL.

Initiated the redesign of the internal account database and server management tools from FileMaker Pro

Redeveloped a customer-facing tool allowing clients to manage FileMaker databases on OS X or Windows

Effectively developed an account creation system, reducing setup time from thirty minutes to less than five

Technical Representative Citilink Internet, Minneapolis, MN Mar. 1998 Sep. 2000

Joined as technical support, which developed into a multi-faceted role. Responsibilities included Mac and Windows

support, assistance with Solaris administration, and redesigning the support pages into a dynamic application,

significantly increasing support efficiency and eliminated the need for another technician.

Web Solutions Developer US West !nterprise, Minneapolis, MN May 1999 Mar 2000

Hired as an intern, then an employee of the external web team, developing in Perl and Oracle. Deployed signup

services, maintained and enhanced the internal ticket system, and managed rollout of family services for employees.

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