Customer Service Engineer

Ryan Pallone

Email: *********@********.***

Address: Camp Parks

City: Dublin

State: CA

Zip: 94568

Country: USA

Phone: 703-***-****

Skill Level: Experienced

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ryan Pallone, MCSE

aa 42582 Magellan Square aaAshburn, Virginia 20148 (relocating to CA due to Spouse military move)

aEA 703-***-**** aa703.508.0221 aAa *********@*****.***

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Technical Supervisor aa Senior Network administratoraa Windows Administrator

Technically adept and seasoned Senior Systems Administrator, with demonstrated success in engineering and implementing servers that improve business functionality. Possesses numerous Microsoft Certifications, with proven ability to implement technologies that decrease costs, increase performance efficiency, and positively affect bottom line results. Ability to develop network-related business unit projects and prepare budgetary input for projected network hardware, software, and services. Currently holds Top Secret SCI Clearance Level.

EXPERIENCE

Sr Systems Administrator

ManTech International aaaMCIS (Previously with mantech (2003-2009)) September2010-present

aa Manage multiple networks and nodes for various customers

aa Developed and implemented consolidation plan of 6 exchange 2003 servers and 6 file servers 2003

aa Setup Symantec endpoint protection 12 server for AV management

aa Setup and managed backup solutions using Microsoft Data Protection Manager 2007

aa Implement virtualization using VM server version 2

aa Create and manage GPOs

aa Created and maintained logon script

aa Create, manage and update workstation images for deployment

aa Create, update and maintain documentation of network resources

aa Provide helpdesk support for customers on site

WINDOWS SYSTEM ADMINISTRATOR

TechLink Systemsaa Chantilly VA april2010-september2010

On Contract with aerospace

aa Configure and deploy NetIQ security management software for windows and Unix machines

aa Configure and deploy Symantec endpoint protection 11 with Device control

aa Create update and maintain documentation of network resources

Network Administrator

SRA InternationalaaFair Lakes VA 2009-April 2010

aa System administrator of 8 servers, 100 clients; windows 2008 network with Exchange 2007 server.

aa Create and manage GPOs to enforce sop policies where applicable and to ease deployment and management of network resources.

aa Create update and maintain documentation of network resources

aa Provide helpdesk support for clients on site

Technical Supervisor

Previous Titles: Senior Network administrator, Network Administrator, Technical Support Specialist, Facilities Assistant.

ManTech International-Security Mission Assurance aa Falls Church, VA 2003-2009

aa Manager of 6 person customer service support group supporting four networks at multiple sites within the region,

aa Standardized equipment used making purchasing and service of equipment a uniform process.

aa Standardized software used between networks making administration and maintenance processes easier

aa Standardized software purchasing making licensing easier to track

aa Organized a managed print service solution saving the company money

aa Implemented barcode asset tracking system with check in check out ability to insure company assets are properly accounted for

aa Setup knowledgebase on SharePoint to document common questions and answers for users

aa Organize essential Windows 2003/2008 domain controllers running active-directory, DNS, and DHCP

aa Administrator of exchange 2003 server

aa Organized MSSQL server used to house multiple databases

aa Utilize industry standard migration tools in consolidating four file servers into one

aa Configured McAfee 8.7 server automated antivirus updates to clients, arrange daily virus scan schedules, and perform weekly audits on all client machines

aa Utilize data to examine server functionality and availability, as well as engineer a baseline for critical server performance

aa Ensure regular backups of user data on a vital file server by organizing Microsoft data protection management server

aa Re-image and configure new PC s for users using Symantec Ghost

aa Assign initial domain account passwords based on initial password policy; Enforce initial password change, password lockout and password expiration policies to ensure that passwords meet the minimum requirements set I the policy

aa Ensure prompt disabling and deletion of ex-employee accounts or when user accounts become inactive

aa Create and configure exchange accounts for user

aa Create home folder for user and set the appropriate permissions on the folder to prevent authorized access to user folder

aa Create domain groups, add users to the groups and assign permissions to groups to ensure authorized access of network resources

aa Setup users on the Blackberry Enterprise server, activating blackberries and resolving blackberry issues for users

Highlights:

aaa Successfully executed security standards utilizing Group Policy Objects; surpassed NISPOM networked system requirements; and completed installation of files and configuration of printer servers

aaa Proposed and implemented disaster recovery plan, while ensuring minimal data loss and high system availability

aaa Implemented both Windows Software Update Services and Server Update Service; executed Symantec Ghost server and created various server/client images; ensured system permanence during hardware/software failures; and maintained necessary update patches and system up time

OTHER EXPERIENCE

Helper, Season Air, 2000-2002

CREDENTIALS

Microsoft Certified Systems Engineer (MCSE 2003) aa 2008

Microsoft Certified Technology Specialist Microsoft Exchange 2007 (MCTS) aa 2007

Microsoft Certified Systems Administrator (MCSA 2003) aa 2006

Microsoft Certified Desktop Support Technician (MCDST XP) aa 2004

Security+ aa 2010

EDUCATION

Associateaaas Degree of Applied Science in Computer and Information Science aa 2004

Major in Information Technology / Computer Programming (GPA 3.94)

aa Graduated summa cum laude

ECPI College of Technology, Manassas, VA

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