Quality Assurance Management
Resume:
Karen Smock
Email: ********@*********.***
Address:
City: Cape Coral
State: FL
Zip: 33990
Country: USA
Phone: 239-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Accomplished healthcare administration professional with more than 30 years' experience in business and clinical operations. Cultivate development of staff, work flow and technology. Enhance delivery and reimbursement of professional services.
Educational Background:
High School Dipolma from Milligan College, Johnson City TN 1/2001 to 6/1983 (Accounting)
High School Dipolma from Edison State College, Johnson City TN 1/2001 to 11/2012
Job History / Details:
Professional Summary
Accomplished healthcare administration professional with more than 30 years' experience in business and clinical operations. Cultivate development of staff, work flow and technology. Enhance delivery and reimbursement of professional services.
Education and Training
Milligan College Johnson City, Tennessee
Accounting
Edison State College Fort Myers, Florida
Accounting
Skill Highlights
Accountability
Financial administration
General accounting, financial statement and payroll return preparation
MedSuite, Allmeds Practice Management and Allmeds EHR
DataPro/Infinity Accounting Systems
Healthcare billing
Strategic planning
Proficient with Microsoft Office products and Adobe
Promote positive behavior
Personnel management
Excellent communication skills
Business client relations
Patient relations
Professional Experience
October 2005 to October 2012
Pain Management Consultants of SW Florida Fort Myers, Florida
Administrator
New practice setup with implementation of clinic wide computer system, electronic health record, billing, scheduling and financial programs.
Management of business activities, billing, nursing and patient care services, financial management, quality assurance, patient care, and safety risk management, OSHA, employee development and facility maintenance.
Operational process improvements.
Collaboration with physicians and Clinical Director improving work flow processes and patient satisfaction.
GL, AP, PR, PR returns, and financial statement preparation reducing administrative costs.
Oversaw 401-k Profit Sharing plan contributions. Reduced retirement plan administration costs.
Maintain Health and Dental Insurance benefits while reducing costs.
Compliance Programs, Employee Handbook, Policy, and Procedure Manuals.
Marketing: Development of practice web site and marketing materials.
Collaborate with CPA and Legal counsel.
Recruiting, staffing and provider credentialing.
Obtained $77,000 in first year Meaningful Use incentives.
Managed care contracting.
October 1983 to September 2005
Medical Anesthesia Fort Myers, Florida
Practice Administrator
Transition of all practice functions from manual systems to computerized systems for billing, practice management and accounting.
Employee Benefit Programs.
Compliance programs and practice manuals.
Marketing, developed practice web site and marketing materials (Web site featured at an MGMA meeting as a new and innovative recruiting method).
Technology improvements.
Collaboration with CEO and Hospital Administration on Budgeting, stipend and OR productivity.
Programming & development of Excel programs to calculate and account for 401-K, Pension and Profit Sharing contributions and CRNA Call Pay.
July 1983 to October 1983
Holcher Taylor and Company CPAs Fort Myers, Florida
Receptionist
Reception, answer phones, client billings and typing of financial statements.
August 1978 to December 1980
Medical Anesthesia Fort Myers, Florida
Billing
Insurance and patient billing, coding, and charge calculation.
Accomplishments
Opened and developed medical practice.
Obtained $77K in first year Meaningful Use incentives.
Increased Health Insurance benefits while decreasing costs.
Implementation and maintenance of electronic billing systems.
EHR implementation.
Advanced patient satisfaction by implementing process improvements
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