Customer Service High School

Yvonne Reno

Email: ********@****-****.***

Address:

City: Kannapolis

State: NC

Zip: 28081

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Hampshire High School, Hampshire IL 1/2001 to 7/1998 (General Education)

High School Dipolma from Herzing University Online, Hampshire IL 1/2001 to 11/2012

Job History / Details:

Professional Summary

Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Licenses

Certificate of Medical Billing and Coding

Skill Highlights

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Opening/closing procedures

Energetic work attitude

Store maintenance ability

Markdown/promotional procedures

Inventory control familiarity

Customer service expert

Professional Experience

May 2012 to July 2012

Kannapolis Hot Spot Kannapolis, North Carolina

Cashier/Customer Service

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

April 2008 to August 2008

76 Gas Station St Joseph, Missouri

Cashier/Customer Service

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

January 2003 to February 2004

Hyvee St Joesph, Missouri

Kitchen Aide/Customer Service

Assisted diners with seating as needed. Assisted co-workers. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Inspected dining and serving areas to ensure cleanliness and proper setup. Loaded dishwashers and hand-washed items such as pots, pans, knives. Prepared dishes following recipe or verbal instructions. Took orders from patrons for food or beverages.

Education and Training

1998 Hampshire High School Hampshire, Illinois

GED General Education

Member of Operation Snow Ball Club.

2015 Herzing University Online Menomonee Falls, Wisconsin

Assoicates in Medical Administration Medical Biller and Coder

To achieve my masters degree in Medical Billing and Coding.

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