Customer Service Sales

Location:

Uniontown, OH

Posted:

November 10, 2012

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Diana L. Russo

P. O. Box 861, Uniontown, OH 44685

Home 330-***-**** Cell 330-***-**** *******@***.**.***

Employment Highlights:Twenty years cable television system experienceTime Warner Cable “Total Quality Service” Excellence Award Design and implementation of cutting-edge interactive marketing campaignsStrong content creation and communication skillsStrong experience with new product launch and marketing tacticsManagement, coaching and employee development experience Creation and implementation of enterprise-adopted sales tracking devices, reporting methods and reportsMeets and exceeds departmental goals for growth, budgeting and technical developmentProven track record of customer service and issue resolutionBudget creation and implementation experienceInstallation of new computer hardware networks and software packages

Employment References:

8/2009Time Warner Cable

to Present 5520 Whipple Ave NW, North Canton, OH 44720

Knowledge Management AdministratorEdit and maintain content on KEY knowledge management systemReporting and analysis of system use and successEncouraging KEY usage and training of front-line care staffRecruiting and training of content authors and SME participationGraphic design and development of internal communication vehicles

11/2002Time Warner Cable

to 8/2009 530 South Main Street, Suite 1751, Akron, OH 44311

Marketing Coordinator/Web EditorMarketing functions for 900,000+ subscriber cable system Video On Demand, Pay Per View and interactive products marketing including project management for new product launchesWeb design and maintenance for internal and external sitesTotal Quality Service- Employee of the Year Award for 2008 for design and implementation of extensive channel realignment project

7/1990Cable One, Inc.

to 11/2002 535 East Turkeyfoot Lake Road, Akron, OH 44319

Marketing Manager/Advertising Business ManagerCable system marketing and campaign managementBudget preparation and implementation for cable systemManagement, training, motivation, coaching and development of inbound and outbound sales, theft control, and customer service staffCustomer interaction and escalated issue resolutionPublic, Media, and Government Relations including franchise negotiations and must-carry/retransmission agreementsAdministration of initial launch for online and digital productsConsultation and coordination during system mergers and acquisitions “Back of the House” Media Sales, Traffic and Billing, Sales Support and technical operations consulting for Cable ONE enterprise Evaluation, auditing, installation and maintenance of Media Sales T&B software networking and packages for Cable ONE enterprise

Education:

Stark State College Of Technology Canton, OH

2010 AAB Web Design and Development/ECommerce

2010 AAS Computer Programming and Database Technology

2012 AAB Marketing Management/Ecommerce

Franklin University Columbus, OH

BS Human Resource Management

BS Business Administration

Emphasis on Marketing

2011-12(Expected completion 2013)

Software/Computer Skills:

Software:MS Office including Word, Excel, PowerPoint, and Access;

Macromedia Creative Suite including Photoshop, Flash, Fireworks,

Dreamweaver, Illustrator and Acrobat; MS Front Page, CorelDraw

Languages: HTML, CSS, XML, SQL, mySQL, C#, ASP, PHP, JavaScript, JAVA

Functions: SEO/SEM, Social Media, Hardware Installation, Repair and Upgrades

Professional and personal references are available upon request.

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