Manager Customer Service

Kyle Ehli

Email: ********@*****-********.***

Address:

City: Phoenix

State: AZ

Zip: 85032

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Experienced professional with strong leadership and relationship-building skills. I am very passionate and motivated when it comes to work, I want to share my talent with the best of the best!

Educational Background:

High School Dipolma from Paradise Valley Community College, Phoenix AZ 1/2001 to 4/2010 (Criminal Justice)

High School Dipolma from Horizon High, Phoenix AZ 1/2001 to 11/2012

Job History / Details:

Executive Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Experienced professional with strong leadership and relationship-building skills. I am very passionate and motivated when it comes to work, I want to share my talent with the best of the best!

Core Qualifications

Operations management

Staff development

Inventory control

Staff training

Supervision and training

Computer-savvy

Calm under pressure

Complex problem solving

Cost reductions

Customer relations

Professional Experience

February 2012 to September 2012

Dunkin Donuts Scottsdale, Az

Shift Manager

Served as mentor to our team members and helped achieve high sales and customer service goals. Helped drive sales by achieving new marketing plans. Front of house and Back of house management, customer relations and cash management.

June 2011 to February 2012

Airpark Chrysler Jeep & Dodge Scottsdale, Az

Sales Consultant

Identified prospective customers using lead generating methods and performing an average of 50 cold calls per day. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.

October 2009 to May 2011

The Coffee Bean & Tea Leaf Phoenix, Az

Assistant Manager

Accepted payment from customers and made change as necessary. Assisted co-workers .Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. I also learned great barista skills!

January 2008 to January 2009

Target Greatland Scottsdale, Az

Sales Floor/Stocker

Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Stocked retail shelves in front and back of store.

Education

2010 Paradise Valley Community College Phoenix, Az

Certificate Criminal Justice

2009 Horizon High Scottsdale, Az

High School Diploma

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