Customer Service Representative

Crystal Gates

Email: ********@*****-*******.***

Address:

City: Wake Forest

State: NC

Zip: 27587

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and highly qualified account relations specialist with extensive knowledge of accounting principles. Customer Service Representative who maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Red Rocks Community College, Lakewood CO 1/2001 to 3/2005 (Business / Accounting)

Job History / Details:

Summary

Dynamic and highly qualified account relations specialist with extensive knowledge of accounting principles. Customer Service Representative who maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Typing 50 wmp

Data Entry

Account Payable

Accounts Receivable

Effective listener

Quick learner

Problem solver

Mastery of Microsoft Office programs

Detail oriented

Customer service

Negotiation skills

Time management skills

Reliable

Experience

October 2012 to Current

Addeco Wake Forest, NC

E-comm picker/packer

Loaded and unloaded pieces into boxes for shipment.

Staged final products for shipment.

Used item numbers to properly stock warehouse.

September 2010 to February 2011

Unity Asset Management Broomfield, CO

Quality Assurance / Data Entry

Enter data quickly and correctly.

Assist agents with finding correct information.

Managed incoming and outgoing calls for busy appraisal company.

August 2006 to April 2007

Video Professor Lakewood, CO

Customer Service / Technical Support

Assisted customers with product sales and technical support.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in timely and accurate fashion.

Developed effective relationships with all call center departments through clear communication.

February 2002 to February 2003

B.V.R.P. Software Westminster, CO

Accounting Clerk

Performed collections reducing receivables and arranged payment plans.

Maintained accounts receivable, accounts payable and payroll.

Improved timely paying of bills by developing flexible payment plans for clients.

August 2000 to December 2000

Pixel Point Publishing Lakewood, CO

Graphic Design/ Acct. Clerk

Maintained accounts receivable, accounts payable, graphic design, phones, filing, typing, customer service, product development and purchasing.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Education

2005 Red Rocks Community College Lakewood, CO

Associate Business / Accounting

3.5 GPA

Coursework in Business and Management

Accomplishments

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Contact this candidate