Sales Representative

Location:

Baltimore, MD

Posted:

November 12, 2012

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Resume:

Carol Harper

Creative Director/Graphic Designer

CarolHarper

Baltimore, MD

Accomplished graphic designer, writer, editor, art director, and business development professional with 16 years experience in design, 22 in healthcare/nonprofit, and 13 in commercial and fine arts printing.

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ExperienceDirector of PublicationsSonora, CA

Oct 2004 - Oct 2012AMERICAN ACADEMY OF PAIN MANAGEMENT

Responsible for budget, staff, strategic plan for the publications department

Began redesign and managed the Academy website

Designed, coedited, produced art for, and print-managed all Academy publications, including: quarterly 80 page magazine, The Pain Practitioner (circulation 10,500; see http://www.aapainmanage.org/literature/PainPrac.php), member brochures, direct mail campaigns, material for website

Created branding for the Academy s annual clinical meeting, which was used throughout the year in all publications and website. Designed and produced all collateral material for annual clinical meeting (approximately 20 pieces, from program books to cd packaging, to signage)

Designed, wrote code for, and implement Academy s eNewsletter, Pain Management News and Research, a monthly publication, circulation 70,000

Hired and managed all contracted designers, photographers, other graphic design professionals

Responsible for all print and web materials for all departments

Director of Consumer InformationBaltimore, Md

Apr 2002 - Oct 2004AMERICAN PAIN FOUNDATION

Strategically planned all of APF s publications, which were directed at consumer, clinical, and academic, and donor audiences, including concept, content, design, production, writing and co-writing, editing, print production management

Provided consultation on APF strategic planning, including fundraising, grant proposals, APF promotional materials, educational materials, project launches and management

Designed, produced, co-wrote, co-edited APF s newsletter, The Pain Community News, published three times per year, circulation 40,000

Designed, produced, co-wrote, edited APF s consumer brochures

Created, designed, produced, wrote, edited APF s monthly E-newsletter, APF Pain Monitor, including management of writers and information sources

Acted as liaison and collaborator with other major organizations in the areas of consumer information and public awareness

Designed, wrote, produced presentations to major funders and prospects

APF representative, Maryland Pain Initiative

Director, Community Program DevelopmentBaltimore, MD

Oct 1997 - Oct 2001THE JOHNS HOPKINS CHILDREN S CENTER

Wrote and designed marketing materials directed at community physicians and health care organizations

Developed working strategic plan for The Children s Center

Developed institutional affiliation agreements

Developed and maintained Pediatric Network with contracting, management of Pediatric Advisory Group, and liaison with Johns Hopkins HealthCare

Negotiated and implemented clinical service contracts for Children s Center

Contract Coordinator, Women's and Children's HealthBaltimore, MD

May 1996 - Oct 1997UNIVERSITY OF MARYLAND MEDICAL SYSTEM

Identified and facilitated development of business opportunities for the Department of Pediatrics, and the Department of Obstetrics, Gynecology and Reproductive Science

Wrote proposals and/or white papers for these services including their costs

Contacted existing and potential referral sources including local, regional and national managed care organizations to present product lines for contracting

Analyzed program/service capabilities in collaboration with physicians, clinical staff, finance, and clinicians to define the product scope of service and financial reimbursement

Facilitated responses to requests for proposals from managed care organizations

Editor-in-ChiefBaltimore, MD

Mar 1996 - Sep 2000WJHU's NOTES (now WYPR)

Served as editor-in-chief and managing editor

Managed and supervised staff of 10-12 writers and four photographers

Conceived and wrote stories and copy, edited stories and copy, directed and edited photography

Executed all layout and production, print management, communication with advertisers.

Received Award of Excellence (editorial), The Society for Technical Communications, Washington, D.C. Chapter, 1999-2000

Received Award of Merit (design), The Society for Technical Communications,

Washington, D.C. Chapter, 1999-2000

Account ManagerGreenbelt, MD

Jun 1995 - May 1996NEW YORK LIFE/HEALTHPLUS

Managed all aspects of service for specific accounts containing 17,000 health maintenance organization members

Coordinated renewals, re-enrollment, and client management services

Maintained retention rate of 95% while strategizing for in-group growth of greater than 10% and sales of new products to appropriate groups

Business Development RepresentativeAtlanta, GA

Jun 1990 - Jul 1995RIDGEVIEW INSTITUTE

Marketed hospital s programs and services through direct contact with employers, Employee Assistance Professionals, insurance companies, physicians, managed care organizations, hospitals, and social service agencies

Initiated and maintained contractual agreements with payors

Worked with employers to establish Employee Assistance Programs

Was liaison between patients, employers, physicians, and managed care organizations

Edited marketing and educational materials

Sales, Production Manager, Cost EstimatorBoston, Houston, Atlanta

Sep 1977 - Jun 1990PRINTING INDUSTRY EXPERIENCE

SALES REPRESENTATIVE AMERICAN GRAPHICS Atlanta, Georgia

Sales and service of quality sheetfed process printing

Personal annual sales: $725,000

SALES REPRESENTATIVE RIVERSIDE PRESS Houston, Texas

Managed sales and service of quality sheetfed process printing

Personal annual sales: $650,000

ESTIMATOR THE NIMROD PRESS Boston, Massachusetts

Planned and estimated quality sheetfed process printing for $20 million in annual sales

ESTIMATOR/PRODUCTION THOMAS TODD COMPANY Boston, Massachusetts

Planned and estimated museum quality sheetfed duotone and process printing

Provided customer service, production management, and billing for $15 million in annual sales

EducationMA Writing and Publications Design Baltimore, MD

Jan 1998 - Jun 2001University of BaltimoreCertificate in Public CommunicationsBoston, MA

Jun 1977 - Sep 1977Boston University School of Public Communications BA English LiteratureMiddletown, CT

Sep 1973 - Jun 1977Wesleyan University

Magna Cum Laude

View Carol's Portfolio for work samples. ************@*******.***

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