Customer Service Quality Assurance

Addie Williams

Email: abpjw5@r.postjobfree.com

Address:

City: Pooler

State: GA

Zip: 31322

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and motivated Social Worker with extensive experience in the medical service field including excellent interpersonal and communication skills that allow me to work effectively with individuals of all levels.

Educational Background:

High School Dipolma from SAVANNAH STATE UNIVERSITY, Savannah GA 1/2001 to 5/2008 (Social Work)

High School Dipolma from SAVANNAH STATE UNIVERSITY, Savannah GA 1/2001 to 11/2012

Job History / Details:

Professional Background

Dynamic and motivated Social Worker with extensive experience in the medical service field including excellent interpersonal and communication skills that allow me to work effectively with individuals of all levels.

Skill Highlights

Experienced in patient and family psychosocial assessment, knowledge of and ability to utilize in house and external resources and participation in multidisciplinary team planning meetings for patients in chronic care situations

Capable of handling multiple tasks simultaneously in complex and fast paced work environment within the medical field

Skilled in patient interview and registration procedures including obtaining of proper signatures to meet insurance and governmental requirements as well as computer literate

Experienced in patient and family psychosocial assessment, knowledge of and ability to utilize in house and external resources and participation in multidisciplinary team planning meetings for patients in chronic care situations

Capable of handling multiple tasks simultaneously in complex and fast paced work environment within the medical field

Skilled in patient interview and registration procedures including obtaining of proper signatures to meet insurance and governmental requirements as well as computer literate

Professional Experience

March 2012 to 11/11/2012 12:00:00 AM

Memorial Health University Medical Center, Nephrology/Medicine Unit Savannah, GA

Social Work Case Management, NEPHROLOGY/MEDICINE UNIT

Conduct psychosocial assessment within 48 hours of admission with patient, family members and significant others

Work with the multidisciplinary healthcare team to determine discharge planning needs including outpatient dialysis set-up for new end-stage renal disease patients, home health services, nursing home, follow up appointments and community resources

Facilitate timely interventions to avoid delay discharges

Document daily tasks in computerized system appropriately

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are respectful to all

December 2012 to March 2010

MEMORIAL HEALTH UNIVERSITY MEDICAL CENTER, CARDIOVASCULAR STEP-DOWN UNIT Savannah, GA

HEALTH UNIT COORDINATOR/MONITOR TECHNICIAN

Provided facilitation of patient flow and nursing unit processes including clerical duties, physician transcription, medical records maintenance, recording and monitoring arrhythmia in and assisted with other tasks as needed in a complex work environment

January 2007 to May 2008

DAVITA DIALYSIS, SOCIAL WORK DEPARTMENT Savannah, GA

MSW INTERN

Provided annual assessments and monitoring of ongoing psychosocial issues and goals for short and long-term care plans in addition to supportive services for social functioning and adjustment of patients with end stage renal disease

Participated in team meetings, quality assurance meetings, in-services and patient care conferences in addition to researched available community resources

January 2003 to May 2003

ST. X PIUS FAMILY CENTER, SOCIAL SERVICE DEPARTMENT Savannah, GA

INTERN

Provided assistance with case management, counseling, home family visits and early childcare educational planning as well as special project work and community event involvement

Education and Training

2008 SAVANNAH STATE UNIVERSITY Savannah, GA

Master of Science Social Work

Who's Who Among Students in American Universities and Colleges, 2008

2003 SAVANNAH STATE UNIVERSITY Savannah, GA

Bachelor of Science Sociology

Graduated Cum Laude

Affiliations

National Kidney Foundation, Kidney Early Education Screen, Savannah, GA, Volunteer 2007-2008

Heritage Place Neighborhood, Resident Advisory Committee, Member 2007-2009

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