Customer Service High School

Semica L. Carter

Email: ********@************.***

Address:

City: Nashville

State: TN

Zip: 37207

Country: USA

Phone: 615-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Telephone Interviewer committed to addressing customer concerns with speed, accuracy and professionalism.

Educational Background:

High School Dipolma from Whites Creek, Nashville TN 1/2001 to 10/1995 (Introduction to Vocational Office)

High School Dipolma from Remington, Nashville TN 1/2001 to 11/2012

Job History / Details:

Summary

Skilled Telephone Interviewer committed to addressing customer concerns with speed, accuracy and professionalism.

Highlights

*Proficient in computer applications: Microsoft Word,Excel Internet Explorer,Powerpoint Outlook

*Knowledgeable of office equipment including fax machine, multi-line phones,and payroll and appointment scheduling.

*Detailed-oriented and Professional, understanding the importance of being a powerful facilitator.

*Works well both independently and as part of a team.

High customer service standards

Dedicated to process improvement

Strong problem solving ability

Pertinent Skills

Work with computers, assisted managers and employees in an office environment, while providing customer service.

Compiling documents, word

Type 40-45 wpm

Handled escalated phone calls with professionalism and positive outcome.

Experience

January 2012 to Current

Exdous Inc. Nashville, TN

Office Assitant

Trained staff on how to improve customer interactions.Maintained up-to-date records at all times.Addressed customer service inquiries in a timely and accurate fashion. As well as performing regular office duties. An I participated in feild work,which consits of fundraising.

May 2007 to November 2007

TN Department of Safety Nashville, TN

Clerk 2

Data entry

September 1999 to November 2011

Coligate Sports Data Nashville, TN

Telephone Interviewer

Conducted telephone interviews, proofreader,and customer service.

May 2008 to May 2009

Flake-Wilkerson Nashville, TN

Customer Service Representive

Conducted Surveys

Education

2011 Whites Creek Nashville, TN

GED Introduction to Vocational Office

2006 Remington Nashville, TN

Associate of Science Medical Assistant

Contact this candidate