Customer Service Sap

RANDLE KANE Home: 856-***-****

*** ******** ***

*****.****@*******.*** Mobile: 609-***-****

Mickleton, NJ 08056

TECHNOLOGY PROFESSIONAL

A dynamic Professional with progressive experience in project management, complex IT enterprise implementations, with a

strong financial and cost controls background, and a sound understanding of network architecture.

Proven areas of expertise include:

Technology Architecture & Integration Budgeting & Cost Control

Disaster Recovery Vendor Management

Process & Performance Improvement Customer Service and Satisfaction

Employee Development and Training Recognized Team Builder and Leader

EDUCATION / TECHNICAL SKILLS / TRAINING

BSIT, Information Systems Security: University of Phoenix. Classes include Web Design/HTML, SQL/Database,

Networking, Project Planning, Management, JAVA, Windows and UNIX/Linux, and Information Security/Risk Management.

AAS: Camden County College, Camden, NJ. Courses included: CAD/CAM, CIM, Networking, and Programming.

Hardware/Software Skills: Windows Server 2000, 2003, 2008 and SBS2003/2008, and clients,

RS6000/AIX/UNIX, SAP R/3 with Informix, ABAP Programming, Sapscript, SAP Configuration.

Cisco/Linksys Routers, SonicWall Firewalls, ISA, Exchange Server, Microsoft Office/Project.

Modest experience with Linux, Virtualization, Epicor ERP, Pervasive, Progress and SQL

databases. Q-See Video Surveillance.

SAP Training: Basis Technology, EDI, Workbench Organizer, Basis Informix/Unix, and LIS in Sales and Distribution.

Sterling GIS Training: Fundamentals in Graphic Process Modeler, Data Mapping and EDI Processing.

Microsoft Certification Program: MCP, MCDST, MCTS

Supporting Users and Troubleshooting a Microsoft Windows XP OS.

Supporting Users and Troubleshooting Desktop Applications on a Microsoft

Windows XP Operating System.

TS: Configuring Windows Vista Client.

Managing and Maintaining a Microsoft Windows Server 2003 Environment.

PROFESSIONAL EXPERIENCE

Consulteks Solutions Group, LLC / RKomputing

SMALL BUSINESS CONSULTANT 1996 to Present

Responsible to multiple small businesses in different industries for all their IT needs

SAP R/3, EDI applications, Informix and MS SQL databases, Epicor/Vista, installation and upgrade of

software such as MS Office, Adobe Suite, Clippership and Worldship, Peachtree and QuickBooks, AdvantX,

and others.

Business assessments including network assessments, process improvements, installations and upgrades,

facility and network security, disaster recovery, and telephony needs.

Configuration, purchase, and installation of Windows and small to mid-range UNIX/RS6000 Servers and PCs

Design and installation of LAN/WAN and security technologies such as firewalls and virus protection

Distribution, manufacturing, healthcare, financial and other service industries.

SAP Basis, Informix DB maintenance, ABAP, Configuration, and SapScript

Randle Kane 609-***-**** Page 2

Royal China & Porcelain, Moorestown, NJ. 1996 to 2009

MANAGER OF INFORMATION TECHNOLOGY(2002-2009)

Responsible for all aspects of strategic IT planning, implementation and support. Responsible for budgeting and support of all

technology. Chief Consultant on technology to the CFO and Executive Team. Contributed to the definition of key

strategic business objectives leveraging the company s IT capability.

Lowered IT and Office Spending by researching and implementing new lower cost technologies and

eliminating unnecessary costs

Designed and implemented better shipping processes such as carton label scanning and improved picking and

packing slips to reduce charge backs.

Implemented better security measures against viruses and hacking by utilizing hardware firewalls and software

for further firewall safety and virus protection to lower cost of incidents.

Responsible for due diligence process and shutting down of IT during company sale.

Hands-on work with servers and client systems, network, and office equipment in an office and warehouse

environment with 75+ systems.

SYSTEMS ADMINISTRATOR (1997-2002)

Responsible for employee technical training, SAP ABAP programming, System/DB maintenance and change requests.

Created interface to allow for real-time updating of tracking information between Clippership and SAP

enabled real-time transmission to customers.

Created connection for remote users using VPN in place of costly dial-up connections.

Began donation program to remove older equipment eliminated need for costly disposal.

Document Disaster recovery implement backup procedures, system redundancy and power infrastructure.

Create schedule for Data archival from SAP policy to remove data each year leaving the required data as

needed for financial purposes. Removal of data lowered DB size, lowering need for additional disk drives.

Enhanced Informix database copies performance reduced downtime of SAP.

Facilitated design of new server room for better environmental controls and security.

SYSTEMS ANALYST (1996-1997)

Responsible for PC/Server updates, conversions, installations, and trouble-shooting activities.

Replaced need for Terminals by using Terminal Emulation software reduced need for both a PC and

Terminal resulting in lower equipment costs, energy costs and desk space savings.

Performed asset management allowing for better insight of on hand supplies

Setup scanning solutions at packing stations to reduce data entry time

UFCW Tri-State Health & Welfare, Pennsauken, NJ. 1993 to 1996

BOOKKEEPER

Responsible for the accounts receivable for 75 participating employers in the Health and Welfare program.

Developed a process that improved payment schedules and delinquencies by 100%.

Assisted others with learning PC skills

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