Customer Service Management
Resume:
*** - *** - **** *****@ consulteks.com
Mickleton, NJ 08056
United States of America
Senior Technology Consultant
A dynamic, energetic Senior Level Professional with over 15 years of progressive experience in project management, complex IT enterprise implementations, with a strong financial and cost controls background. Sound understanding of network architecture. Innovative thinker who combines the practical application of technology with a business orientation supporting return-on-investment decisions. Strong background in manufacturing and distribution systems. Integrates bottom line priorities with a team building management style. Values vision and innovational approach to building corporate value, market share and customer loyalty. Strong record of project successes with an ability to rally people with a can do attitude.Proven areas of expertise include:
Vision, Strategy, Execution
Business and Financial Acumen
Customer Service and Satisfaction
Project Management
Employee Development and Training
Recognized Team Builder and Leader
Technology Architecture & Integration
Disaster Recovery
Vendor Management
Training and Systems Methodology
Process & Performance Improvement
Budgeting & Cost Control
Professional ExperienceSmall Business Consultant 2002 - Present
Consulteks Solutions Group, LLC
Responsible to multiple small businesses in different industries for all their IT needsBusiness assessments including network assessments, process improvements, installations and upgrades, facility and network security, disaster recovery, and telephony needs.
Configuration, purchase, and installation of Windows and small to mid-range RS6000 Servers
Design and installation of LAN/WAN and security technologies such as firewalls and virus protection
Ongoing maintenance and troubleshooting of client systems
Installation and upgrade of software such as MS Office, Adobe Suite, EDI applications, SAP R/3, Informix and MS SQL databases, Clippership and Worldship, Peachtree and QuickBooks, AdvantX, and many others.
Design, build, and install Windows/Intel based PCs
Distribution, manufacturing, healthcare, financial, and other service industries.
Small Business Consultant 1997 - 2002
RKomputing
Consulting and sub-contract work with small businessesNetwork installations and upgrades
Windows, Novell, and Unix servers
SAP Basis, Informix DB maintenance, ABAP, Configuration, and SapScript
Manager of Information Technology 1996 - 2009
Royal China & Porcelain, Moorestown, NJ
Responsible for all aspects of strategic IT planning, implementation and support. Transformed IT into a strategic partner within the organization. Responsible for budgeting and support of all technology. Chief Consultant on technology to the CFO and Executive Team. Contributed to the definition of key strategic business objectives leveraging the company s IT capability.Lowered IT and Office Spending by researching and implementing new lower cost technologies:
Cellular service lowered monthly cost by $2000 by researching usage
Saved $1000 per month by switching from a dedicated Frame Relay connection to the existing T1 connection utilizing VPN.
Copiers replaced existing copiers with lower cost per copy units and used copiers for network printing
Consulting - established better relationships with lower cost consultants as well as performing many tasks in house resulting in a yearly savings of over $50,000
Moved customers using a web based ordering process to EDI cut down on going costs as well as human error in data entry savings of $100 per month.
Negotiated lower yearly maintenance fees for EDI software and monthly VAN expenses saving 10% per character transmitted.
Designed and implemented carton label scanning on conveyor system to reduce charge backs from un-readable bar codes by tracking UCC-128 carton labels.
Implemented better security measures against viruses and hacking by utilizing hardware firewalls and software for further firewall safety and virus protection to lower cost of incidents.
Systems Consultant 1997 - 2002
Royal China & Porcelain, Moorestown, NJ
Responsible for employee technical training, SAP ABAP programming, System/DB maintenance and change requests.Created interface to allow for real-time updating of tracking information between Clippership and SAP enabled real-time transmission of information to customers that required it such as Amazon.com and eliminated dropped shipping charges dropped shipping charges were accountable for $200 a day that were being lost.
Created connection between the remote locations for personnel to access the main site while at the showrooms or in hotels allowing the low cost solution of VPN instead of dialing from hotels
Began donation program to remove older equipment donated older systems to local schools and organizations in need eliminated need for costly disposal.
Document Disaster recovery specifications implement backup procedures, system redundancy and power infrastructure.
Create schedule for Data archival from SAP policy to remove data each year leaving the required data as needed for financial purposes. Removal of data lowered DB size, lowering need for additional disk drives. Disk drives could cost as much as $6000 per year to maintain data growth.Enhanced Informix database copies performance by correcting bottlenecks in process and starting multiple processes reduced downtime of SAP.
Facilitated design of new server room for better environmental controls and security.
Systems Analyst 1996 - 1997
Royal China & Porcelain, Moorestown, NJ
Responsible for PC/Server updates, conversions, installations, and trouble-shooting activities.Replaced need for Terminals by using Terminal Emulation software reduced need for both a PC and Terminal resulting in lower equipment costs, energy costs and desk space savings.
Performed asset management allowing for better insight of on hand supplies
Setup scanning solutions at packing stations to reduce data entry time
Professional Skills
Hardware/Software Skills: SAP R/3 with Informix, ABAP Programming, Sapscript, SAP Configuration.
EDI Mapping and trading partner setup and testing, GIS and Harbinger TrustedLink.
RS6000/AIX, Windows Server 2000, 2003, 2008 and SBS2003/2008.
Cisco/Linksys Routers, SonicWall Firewall, ISA, Exchange Server, Microsoft Office.
Education/TrainingUniversity of Phoenix
Bachelor of Science in Information Technology
Courses included: Web Design/HTML, SQL/Database,
Networking, Project Planning, Management, JAVA, Windows and UNIX/Linux, and Information Security/Risk Management.
Camden County College
Associates Degree in Applied Science
Courses included: CAD/CAM, CIM, Networking, and Programming.
SAP Training
Basis Technology, EDI, EDI Interface, Workbench Organizer, Basis Informix/Unix, and LIS inSales and Distribution.
Sterling GIS Training
Fundamentals in Graphic Process Modeler, Data Mapping and EDI Processing.
Microsoft Certification ProgramSupporting Users and Troubleshooting a Microsoft Windows XP OS. Supporting Users and Troubleshooting Desktop Applications on a Microsoft
Windows XP Operating System.
TS: Configuring Windows Vista Client.
Managing and Maintaining a Microsoft Windows Server 2003 Environment.
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