Customer Service Insurance

Debra Ochsner

Email: *********@********.***

Address: *** ***** **

City: Holt Summit

State: MO

Zip: 65043

Country: USA

Phone: 720-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Debra Ochsner

1211 S Wheeling Way

Aurora CO 80012

Home: 720-***-****

*********@***.***

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CAREER OBJECTIVE

To continue to grow within the QBE company while improving and advancing my skills in the underwriting field. Maintain and improve profitability and growth, within the company.

SUMMARY OF QUALIFICATIONS

aa Over 20 years of sales experience ranging from insurance products to appliances.

aa Over 25 years of various experience in Customer Service, Administrative Services, and Insurance

aa Over 8 years of Payroll, Invoicing, Accounts Payable, and Receivables

aa Over 10 years in Insurance Software and Sales experience

aa Proficient in the following: Microsoft Word, Windows, Excel, Microsoft Outlook, Odyssey and Odyssey XM, AS400, Aldon community, Sequel,

aa INS, AIS, API certifications.

EDUCATIONAL SKILLS

Actively pursuing a degree in Applied Behavioral Science, current GPA 3.96

Certifications obtained- Associate in Insurance Services, Insurance Services, and Associate in Personal Insurance.

PROFESSIONAL EXPERIENCE

Underwriter Assistant: Farmers Union Insurance

aa Established and maintain good customer relationships with the Agents and Customers

aa Underwrite policies up to my authority level

aa Process changes and re-examine policies for existing and new business.

aa Write Aldon problem tickets, Work error lists and VIN lists, help other team members as needed.

aa Write procedure manuals, and teach new programs to other U/Aaaas.

aa Process referrals, answer, and return phone calls in a timely manner. Obtain missing information and update policy as required.

aa Take the lead on many projects, such as setting precedents for Re-App program

aa Helped design and worked the Late Renewal project for best efficiency

aa Set up and implemented non-renewal project and increased the effectiveness and accuracy

Clerical: Task Force/ National Farmers Union

aa Extensive computer data entry

aa Working through temporary agency

aa Maintained the changes for Mortgagee companies, processed changes of updating addresses and general policy changes

aa Responding to e-mails from agents

aa Monitor and manage reports need to make corrections to loss payees

Licensed Customer Service Representative: American Family Insurance

aa Cross sell products to increase company profitability

aa Quote and administer property, casualty and commercial lines policies

aa Manage all day-to-day billing and customer change requests. Maintained, excellent customer relations.

EMPLOYMENT HISTORY

7/2006 aaa PRESENT Associate Underwriter Farm QBE Farmers Union Insurance GW VLG, CO

4/2005 aaa 7/2006 Personal lines U/A Temp. Task Force/Farmers Union Ins. AURORA, CO

3/2002 aaa 9/2004 Licensed Customer Service American Family GW VLG, CO

References

Amy Aldape Retired Underwriter for QBE Farmers Union insurance- 303-***-****

Alicia Sanchez Associate Underwriter QBE Farmers Union Insurance- 720-***-****

Bernette Douin Former Co-worker at American Family Insurance- 303-***-****

Lisa Bredemeier Former coworker with Farmers Union Insurance- 720-***-****

Denise Abney Payroll Department State of Missouri 573-***-****

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