High School Customer Service

Demba Jasseh

Email: abpjt8@r.postjobfree.com

Address:

City: Pittsburgh

State: PA

Zip: 15206

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Three years working experience as state enrolled nurse which is equavalent to LPN here in the US.Maintaining strong reputation for achieving high level of patient satisfaction at Royal victoria teaching hospital in Gambia from 2007 to 2010. DUTIES:1.Clerking patients(taking down details of patients medical and surgical history) 2.Admitting patients 3.Monitoring patients vital signs(TPR & BP) 4.Administering medications 5.Helping patients to mobilize 6.Maintaining and recording patients fluid balance chart (input & output) 7.Assisting doctors with daily ward rounds. 8.Writing clinical or ward reports 1998-2005 Dental surgery assistant trainee - RVTH Gambia DUTIES:1.Registering outpatients 2.Taking patients dental history 3.Giving out oral health advice to patients both prior to & post dental care. 4.conducting dental X-Rays 5.carrying out monthly dental statistical analysis 6.Providing forceps and loading dental syringes for dental surgeons during surgery. 7.Preparing amalgam for use in dental fillings

Educational Background:

High School Dipolma from School For Enrolled Nurses And Midwives, Pond Bank PA 1/2001 to 6/2007 (Nursing)

Job History / Details:

Professional Summary

Three years working experience as state enrolled nurse which is equavalent to LPN here in the US.Maintaining strong reputation for achieving high level of patient satisfaction at Royal victoria teaching hospital in Gambia from 2007 to 2010.

DUTIES:1.Clerking patients(taking down details of patients medical and surgical history)

2.Admitting patients

3.Monitoring patients vital signs(TPR & BP)

4.Administering medications

5.Helping patients to mobilize

6.Maintaining and recording patients fluid balance chart (input & output)

7.Assisting doctors with daily ward rounds.

8.Writing clinical or ward reports

1998-2005 Dental surgery assistant trainee - RVTH Gambia

DUTIES:1.Registering outpatients

2.Taking patients dental history

3.Giving out oral health advice to patients both prior to & post dental care.

4.conducting dental X-Rays

5.carrying out monthly dental statistical analysis

6.Providing forceps and loading dental syringes for dental surgeons during surgery.

7.Preparing amalgam for use in dental fillings

Licenses

A Licensced state enrolled nurse (LPN) in Gambia west Africa with license number registration of 2355

Skill Highlights

voluntary counselling and testing of HIV/AIDS (VCT)

Resuscitation of the newborn(neonatal resuscitation)

Professional Experience

June 2007 to July 2010

Royal Victoria Teaching Hospital Banjul, Gambia

State Enrolled Nurse (LPN)

Main Functions:

1.Clerking patients

2.Admitting patients

3.Monitoring patients vital signs (TPR & BP)

4.Administering medications

5.Helping patients to mobilize

6.Maintaining and recording patients fluid balance chart (Input &Output)

7.Assisting doctors with daily ward rounds

8.Writing clinical or ward reports

Education and Training

2007 School For Enrolled Nurses And Midwives Banjul, Bansang CRR

Certification Nursing

Field of Study:

1.The principles of Nursing

2.Medical And Surgical nursing

3.Paediatric nursing

4.Psychiatric nursing

5.Obstetrics

6.Gynaecology

7.Community nursing and epidemiology

8.Management

Candidate Resume - Shawntellie "Shanti" Roberts

Contact Information -

Email: abpjt8@r.postjobfree.com

Address:

City: Texarkana

State: AR

Zip: 71854

Country: USA

Phone: 870-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Results-focused offering 10 years of training and leadership experience. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Educational Background:

High School Dipolma from Arkansas High School, Texarkana AR 1/2001 to 5/1995 (accelerated)

High School Dipolma from Ashford University, Texarkana AR 1/2001 to 11/2012

Job History / Details:

Summary

High-energy Manager successful in building and motivating dynamic teams. Results-focused offering 10 years of training and leadership experience. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Skills

Call center management experience

Proficient with Microsoft Office Suite

Skilled negotiator

Efficient multi-tasker

Staff training/development

Consistently meet goals

High customer service standards

Revenue goal oriented

Accomplishments

Generated hundreds of thousands of dollars of revenue monthly for over 5 years

Surpassed quality assessment goals consistently

Developed tenured agents into different levels of management

Exceeded corporate target for customer satisfaction almost every month of the last 5 years

Winner of company "STAR" award 2 months in a row

Experience

January 2007 to Current

West Asset Management Texarkana, AR

Operations Supervisor

Successfully manage the activities of up to 24 agents. Assisted in developing multiple new projects and clients including 1st party mortgage servicing and 3rd party collections. Implemented and monitored multiple programs such as CMS and NICE to maximize customer satisfaction and client quality standards. Provide detailed monthly departmental reports and updates regarding revenue, scheduling, and production metrics to senior management and clients.

July 2002 to August 2006

Cracker Barrel Restaurant San Antonio, TX

Corporate Trainer

Traveled throughout the U.S. launching new store openings. Recruited and interviewed applicants for anticipated new sites. Developed management and staff prior to store launch. Supported staff through first month of store opening. Assisted in assembling retail portion of restaurant. Trained employees in ensuring excellent customer experience.

Education

1995 Arkansas High School Texarkana, AR

High School Diploma accelerated

Member of National Honor Society, Gifted and Talented program. 3.80 GPA Graduated Summa Cum Laude

Ashford University Online Studies,

Associate of Arts Liberal Arts

Currently completing my Bachelor's degree with a current GPA of 3.0

Contact this candidate