Engineer Manager

Michael A. Abbaticchio

** ********* *****

Hazlet, NJ. 07730

347-***-**** (Cellular) ****@***********.*** 862-***-**** (Office)

OBJECTIVE:

Self-motivated Computer Professional with strong problem solving background seeks a challenging and

rewarding position in Computer and Networking Support/Management.

SKILLS:

Operating Systems: Microsoft Windows all versions and variations and all versions of Microsoft

DOS and PC Dos as well as IBM OS/2 experience.

Enterprise Solutions: Microsoft Exchange 2007, Microsoft Exchange previous versions, Microsoft

Active Directory, Blackberry Enterprise Server (BES). Microsoft Operations

Manager 2005, Systems Center Operations Manager 2007, Quest

MessageStats.

Application Software: Microsoft Office, Microsoft Project, Visio Professional, Web Authoring and

knowledge of HTML editing tools.

Hardware: Server configuration, Network Interface Cards, Network Printers and Printer

Servers, Experience using Protocol Analyzers and Network Sniffer equipment,

DLT Tape Drive and Auto Loader Units. RAID Storage Array Controllers,

Configuration of Switches, Routers, and other networking equipment.

Certifications: Cisco Certified Network Associate (CCNA): December, 1999

Recognition Awards: Microsoft MVP (Most Valuable Professional) award three consecutive years.

Other: Skills: Very Strong Analytical Troubleshooting skills, Network Diagnostics, Excellent

Mechanical Skills, Works well under pressure, Very Good Communications

Skills, Very Team Oriented.

EMPLOYMENT:

Marsh and McLennan Companies (MMC)

Hoboken, NJ

Title: Exchange Messaging Engineer September, 2008 Present

Responsibilities: Management and Administration of a mixed mode Exchange 2003/2007 and Lotus

Notes environment, supporting over 70,000 users, Build out of multi node Exchange Clustered Mail

Servers, and non clustered role servers, Peer Review of processes, procedures and documentation, User

Load Balancing of mail stores, Ensure message transport is functional on a day to day basis, Installation

of Service Packs, Hot fixes and Rollups. DR drills and DR Testing, Management and fine tuning of SCOM

2007 monitoring solution, Development of procedures for former Notes Administrators and assist in

transitioning to supporting Exchange, Tier III Trouble Ticket Resolution of server and Outlook client,

Documentation and Reporting of server utilization and statistics, Assist migration team with migration

issues from Lotus Notes to Exchange, Merging resources with new acquired operating companies,

Development of Powershell scripting to automate repetitive tasks wherever appropriate, Research on

third party solutions as assigned.

Projects:

Exchange 2003 to Exchange 2007 Migration.

Lotus Notes to Exchange 2007 Migration

Implementation of Microsoft Operations Manager Monitoring Solution (MOM).

Replace MOM 2005 with SCOM 2007

Disaster Recovery testing and regular drills using EMC Recover Point solution for SCC Clusters

Disaster Recovery testing and regular drills using SCR technology for CCR Clusters

Leverage Quest MessageStats tool to produce use statistical analysis of messaging system.

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Hughes, Hubbard & Reed, LLP

New York, NY

Formal Title: Messaging Engineer October, 2007 September 2008

Role: Lead Exchange Messaging Engineer/Architect Secondary support of Active Directory

Responsibilities: Management and Administration of a native mode Exchange 2003 environment,

Architectural Design and Planning, Documentation and Project Management, Maintenance and

Integration of Hand Held Blackberry devices and BlackBerry Enterprise Server, Administration of

Blackberry applications, Email continuity management via Messageone EMS and Disaster Recovery

planning, Management of local Archive system and E-Discovery, Management of main branch clustered

Exchange server and remote Exchange servers, Management and administration of Corporate SMTP

gateway. All upgrades of messaging related systems, including planning for Exchange 2007, Tier III

support management and training of helpdesk personnel to better support the desktops for messaging

applications.

Projects:

Planning for Exchange 2007 upgrade.

Rollout of Zantaz EAS Enterprise Archiving Services

Migrate and merge Blackberry MSDE databases to a single SQL database.

Added Blackberry Emergency Continuity Services.

Deployed Antigen Exchange 2003 Antivirus solution

Deployed Messageware Outlook Web Access (OWA) security suite

Schering-Plough Corporation

Summit, NJ

Formal Title: Lead Analyst October, 2001 October, 2007

Role: Lead Exchange Messaging Engineer/Architect

Responsibilities: Management and Administration of a mixed mode Exchange 2003 / Exchange 5.5

International Email Organization, Spanning over 60 countries, and consisting of over 45,000 users.

Architectural Design and Planning, Documentation and Project Management for large scale rollouts of

Messaging related services, Provide leadership, mentoring, and technical training of team members.

Provide upper tier support to International Administrators. Messaging related Research and

Development.

Projects:

Planned for Exchange 2007 upgrade.

Planned, Designed, and implemented organization wide migration of Exchange 5.5 to Exchange 2003

Logical consolidation of 60 Exchange 5.5 Sites to 4 Exchange 2003 Administrative Groups.

Consolidation of Exchange 5.5 physical locations to a more highly centralized Exchange 2003

Topology, requiring significantly less hardware reducing the number of required data centers.

Designed, Developed and Tested Messaging Backup Strategy.

Global Disaster Recovery Planning.

Developed and documented Exchange Database Disaster Recovery procedures.

Participated in the design of a Legato / EMC based archiving solution.

Implemented a dynamic distribution list generation process using third party solution.

Bernard Hodes Group

New York, NY

Position: Senior Systems Administrator March, 2000 October, 2001

Responsibilities: Management and Administration of Clustered Microsoft Exchange Servers, in a multi-

server Microsoft Exchange 5.5 Organization, hosting over 1200 users, nationwide. System performance

analysis, NT Domain Administration, Tier 3 client support, Documentation of all aspects of corporate

messaging system. Maintenance of E-Mail related DNS records, Development of corporate

policies, Development, testing, and documenting administrative and configuration procedures, Research

and Development of new messaging based products, and new versions of Exchange.

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Projects:

Designed, planned, and implemented new Exchange Topology which took better advantage of added

data collocation center, and network infrastructure redesign.

Built an additional clustered Exchange 5.5 server to host national user mailbox data

Migrated National and International users to Collocation mail server.

Built two additional IMS/OWA Exchange servers for fault tolerant Internet Messaging for main Corp

Data Center, and National Collocation.

Implemented Anti-Virus solution for Messaging system.

Built Recovery Server for disaster recovery exercises and testing of database integrity

Implemented automated reporting software solution to analyze Exchange Mail server usage and

performance.

Authored full documentation for all changes.

Fairmont Hotels and Resorts

New York, NY

Position: Systems Manager March, 1999 March, 2000

Responsibilities: Administration and support of Windows NT 4.0 Servers, Administration and

maintenance of Corporate Exchange 5.5 organization, Monitoring of all Exchange site connectors and

directory replication Connectors, Monitoring of Exchange IMS queues, Maintenance of Exchange

bridgehead hub site servers, Monitoring of Internet Proxy Server and visited web sites. Roll out of new

equipment and services, Management of fast Ethernet network and support of over 700 users, Develop

and test procedures for pass down to technical staff. Provide high-level end user desktop and application

support. Assist Corporate Network Administrator in troubleshooting WAN problems and other technical

issues.

Projects:

E-Mail Systems Integration

W orked with consultants and Canadian Pacific Networking staff on plans to integrate e-mail systems

and facilitate a corporate merger with Canadian Pacific Hotels.

Installed router connected to Toronto via a T1 line.

Changed internal IP addressing schemes to better integrate with Canadian Pacific Schemes, and

made associated adjustments to router interfaces and equipment on those networks.

Aided consultants in setting up a test site in Canada to evaluate integration options

Assisted MIS personal at all sites in Exchange upgrade to version 5.5

Created new IMS server to better suit increased Internet mail load due to merger.

Created new Exchange Bridgehead server on upgraded hardware and moved all existing connectors

to new server.

Year 2000 readiness plan

Identified and replaced all outdated computer and network equipment.

Upgraded all Server BIOS and firmware to compliance status.

Applied all required service packs and patches to servers and network equipment.

Updated BIOS on desktop systems to compliance status.

Documented all procedures as well as actions taken.

Performed internal audits of desktop software installation and made corrections where necessary

W orked with external auditors in resolving outstanding issues.

Roll out of Microsoft NT workstations and system policies

Created standard desktop image.

Implementation of Cheyenne Anti-Virus protection with automatic distribution of updated virus

signatures.

Created NT system policy file.

Implemented roaming NT user profiles.

Implemented Microsoft Proxy Server.

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Teachers Retirement System March, 1997 March, 1999

New York, NY

Position: LAN Administrator

Responsibilities: Maintenance and Administration of Microsoft Exchange Site, Administration of four

Novell Netware Servers, Microsoft Exchange administration, Roll out of new equipment and services,

Management of two token ring LANs and support of over 350 users, Second line end user support.

Projects:

Designed Microsoft Windows NT domain structure and integration into Novell environment.

Designed, implemented, and tested Exchange backup strategy and disaster recover plan.

Implemented Exchange test site.

Designed Outlook client deployment and integration into Windows NT desktop environment.

Documentation of all plans, layouts, and test results.

Tested all existing desktop applications on Windows NT platform.

Resolved issues with legacy applications and NT operating system where needed.

Created standard desktop master image, and documented all contents.

Distributed standard desktop image to new workstations and deployed.

Built and configured OS/2 and Windows NT based workflow servers.

Integration of workflow system with AS/400 document management system.

Translated AS/400 scripts into Flowmark workflow processes.

Tested and debugged workflow processes.

International Business Machines Corp. (IBM) August, 1989 - March, 1997

East Fishkill, NY

Position: PC and Networking Technical Support Specialist

Responsibilities: Installation, debug, configuration, and setup of PC's and RS/6000 systems, LAN

Administration of several buildings on site, Lotus Notes Client /Server Setup and Configuration, TCP/IP

and LAN client/server Setup and Configuration, over Windows, OS/2, DOS, and AIX environments,

Testing and Configuration of new hardware and software.

EDUCATION:

SYRACUSE UNIVERSITY extension at Marist College

Poughkeepsie, NY.

Completed graduate level courses (Computer Engineering Curriculum)

DEVRY TECHNICAL INSTITUTE

W oodbridge, NJ.

Awarded: June, 1989

BACHELOR of Science in Electronics Engineering Technology

REFERENCES:

Technical and Professional references available upon request

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