IT Supervisor/Manager (Germantown/Milwaukee)

Date: 2012-11-09, 2:01PM CST

abpjri@r.postjobfree.com

PROFESSIONAL EXPERIENCE

PRODUCTION Support Supervisor II - FIS -- Banking and Payment Technology Solutions for Business (1998 - 2012)

Responsible for monitoring data for various Financial Institutions:

Manages, schedules, and performs reviews for all members of the 24x7 technical staff

Backed up mainframe manager when he was out of the office

Monitor servers on Windows, Unix and Linux platforms

Continuously monitor batch flows and quickly works to resolve issues with any batch jobs that failed

Troubleshoot incidents that affect various teams throughout the company

Provide customer support for internal and external clients

Monitors server health as well as electronic banking websites with a variety of monitoring tools

Find opportunities for processing improvements in every facet of our day to day operations

Provide documentation that enables the team to perform and troubleshoot daily activities

Performs a lead role in successful disaster recovery activities

Act as an escalation point for senior management during any major outages

Coordinate meetings with upper management as well as staff meetings

Run weekly and monthly metric reports using various metric gathering software

Run a daily network meeting

Coordinates daily network and change meetings with senior management and other members of the team

Shift Manager - USPI -- Computer Banking Solution Provider (1996 -- 1998)

Responsible for monitoring data for various Financial Institutions:

Manage & schedule job activities for 24x7 technicians

Coordinated production upgrades and changes

Responsible for the availability of the network for our clients

Scheduled vendor and client meetings

Performed annual reviews for my direct reports

Provided customer support to resolve any challenges that may arise in the day to day operations

Incorporated strategic planning to create productive idea's for cost efficiencies

Provide internal support to all departments throughout the company

Operations Manager - Datacare -- Computer Healthcare Provider (1984 -- 1996)

Responsibilities for monitoring & supporting various healthcare products:

Provided support for numerous hospitals.

Was involved in purchasing all products/supplies per vendor contract

Maintained proper Service levels for client availability

Performed end of day data backups and generating daily reports

Managed and scheduled a 24x7 technical staff

Scheduled maintenance for our hardware systems

TECHNICAL/PERSONAL SKILLS

Knowledge of Lotus Notes, MS Outlook, MS Excel, MS Word, MS Project, MS Visio, HP Openview, ControlM,

Telnet, Terminal Service, Remote Desktop, VPN, Windows, Traceroute, Ping, BMC products, Sitescope, PCAnywhere, Attachmate, USPS Appmon, CMS Ticket System, Netcool, Network Essentials

Interfaces well with all customers or vendors to provide excellent line of communication and support

Incorporates extreme accuracy and attention to detail when presenting documentation to upper management

Possesses excellent problem solving skills, especially in time critical situations

Demonstrates versatility in providing internal & external updates to management and client management

Demonstrate efficient, independent, and conscientious work ethics

ITIL certified

Trained in Six Sigma business methodology

EDUCATION

Brown Deer High School Graduate

MBTI Business Training Institute (Milwaukee, WI) - Associate Degree in Data Processing

Took numerous in house and online classes through work

My references are available upon request.

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