Engineer Software
Resume:
Title:Software Integration Engineer
**********@*****.***.***
Document
Source below
NAME: JOSEPH WilfredoMaldonado
ADDRESS:
CITY: Jacksonville
STATE/PROVINCE: FL
ZIP/POSTAL CODE: 32277
COUNTRY: USA
EMAIL: **********@*****.***.***
PHONE: 201-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
ESUME
WilfredoMaldonado
**********@*****.***.***
SUMMARY
As an experienced Systems Engineer possessing excellent
interpersonal, communication, troubleshooting skills and superior
attention to
detail.
HARDWARE
Installations and troubleshooting of PC/LAN: File
servers, Portables IBM 500,700, 760's, Compatible PC's, Macintosh
configurations: NEC, Compaq, Acer, Gateway, HP, IBM, DEC, Toshiba,
Okidata
400e, OL410e, Panasonic Pro XL, HP Laser Jet II, III, 3Si, 4Si, 5Si
Network
Printers, HPII Scanner, CMOS Setup, ROM BIOS, DRAM, SIMM Modules, VGA,
SVGA
Graphic Cards, System boards, Analog Boards, IDE Controller Cards,
Floppy Disk
Drives, IDE, SCSI Hard Drives, CD-ROMS, Sound Cards, Data/Fax/Voice
Modems,
Ethernet/Token Ring/SCSI Sound Combo PCMCIA Cards Configurations,
Networks,
File Servers, Client Servers, NT Workstations/ Servers, Windows 95/98
Workstations, LAN, Cabling-Ethernet/Token Ring, Novell, Windows NT,
AppleTalk,
Apple Workgroup Servers
SOFTWARE
MS-Office 4.3/95/97
IBM\PC DOS 6.x, 7.0
Windows 3.1
WFW 3.11
Lotus Notes 4.5.x
Norton Utilities
McAfee Anti Virus
PcAnywhere
Win Fax Pro
SAP R/3 GUI 3.1H Client
Novell NetWare 3.xx/4.1
WordPerfect
FrontPage 98
MS TechNet
Seagate WinInstall v6.0
Macintosh 7.5.1
Windows NT /Registry
SQL/ODBC/ORACLE
Windows 95
Ghost 5.0
TCP\IP/PCTCP
RAS Servers
AR Remedy System
Novell Client DOS/95/NT
Microsoft Exchange
Windows Messaging Service
Windows NT Workstation 3.51/4.0
Windows NT Server
3.51/4.0
EXPERIENCE
BASF Corporation
3/97
- PresentSoftware Integration Engineer
Develop a means of acquiring information in regards to all
applications in
use throughout North America. Our goal was to create solutions to cut
TCO.
Formulated, developed and distributed test plan and procedures for
testing
of all corporate applications throughout BASF North America. Contacted
application owners and had them supply installation specifications and
test
plans for every application proposed to be a corporate or community
standard.
Designed and maintained a Lotus Notes database to house all the above
mentioned obtained data.
Document all changes that had to be made in order to run NT 4.0
workstation
on the BASF standard network (Novell).
Setup server and test lab consisting of 14 different hardware
configurations. Responsible for testing and certifying all 16-bit and
32-bit
applications for corporate standards.
Automated 12 production applications setting defaults, shortcuts, and
program location and configured each application to use the most
recent
versions of. DLL's available. Created custom network configurations
for the 14
hardware standards.
Analyzed and resolved conflicts with Windows NT Workstation 4.0 and
the BASF
proposed software. Test impact on Novell NetWare client 4.11,
performance
bottlenecks, security, and software codependence with other 16-bit and
32-bit
applications.
Automated unattended installation scripts for Windows NT 4.0
Workstation
with bootable CD-ROM's and no user interface.
Created master CD's for 14 different hardware configurations (using
WinInstall, and Ghost) to be distributed to 14,000 workstations
throughout
North America BASF users.
Created over 100 Seagate WinInstall v6.0 automatic installation
scripts to
be integrated with CA-Unicenter Software Delivery for enterprise
software
distribution throughout BASF North America.
Technical consultant for the BASF Pilot Test Sites and Production
rollout
sites across North America.
HFS, INC
4/96
- 3/97Desktop\LAN System Engineer
Onsite PC\LAN Support for 1000 major clients with various corporate
applications and hardware products: MS-Office Products, Lotus, Act for
Windows, Anti Virus, MS Remote Mail Remote, MS Exchange, RAS Server,
Novell
Dial-up CapServers, Novell NetWare 3.1x\ 4.1, Novell Client 32 for
Windows 95
and DOS, Windows for Workgroups, Windows 95, Windows NT, TCP\IP, Help
Desk
Call Tracking Application.
Consulted on custom computer configurations and setup clients PC's and
Laptop's to their specific needs: IBM, HP, Dell, Toshiba, Compaq, AST,
to
Novell 3.1x,4.1 and NTServers with a variety of different topologies:
Token
Ring and Ethernet Cards, TCP\IP, NetWare Clients, Windows for
Workgroups,
Windows 95, Windows NT Clients
Troubleshoot Windows for Workgroups, Window 95, Windows NT Workstation
problems with conflicting Network Interface Cards (Token Ring /
Ethernet),
Startnet.bat, Net.cfg, Protocol.ini, IPX/SPX, TCP/IP, VLM's, NLM's,
and
devices with memory, IRQ assignments, and cable connectivity issues.
Appointed as Special Applications Team leader to automate helpdesk
support
calls. My team found solutions to problems to cut TCO by:
1. Procedures and policies
2. Standardization of Desktops
3. Automated Desktop Application Installs
Installed and configured NT 4.0 Domain Servers for:
1. Helpdesk shared support files
2. Seagate WinInstall Enterprise Software Delivery
3. Created automatic boot disks to attach to the NT Servers and
Standard Desktop clone images
Automating corporate application packages with Seagate WinInstall v.
5.1
1. Century 21 Operations SQL Apps
2. Coldwell Banker SQL Apps
3. ERA SQL Apps
4. Information's Systems
5. IS Helpdesk
Catalink Direct
9/95
- 4/96Desktop\LAN Support Engineer
Onsite PC\LAN Support for major Fortune 500 Corporations such as
Calvin
Klein, Castrol, Centercore, Random House, John Wiley & Son, UMDNJ,
Christian
Doir, Permacel, Hanil Bank, Montgomery Securities, Rhone-Poulenc
Setup clients PC's and Laptop's to Novell 3.1x,4.1 and NTServers with
a
variety of different topologies: Token Ring and Ethernet Cards,
TCP\IP,
NetWare Clients, Windows for Workgroups, Windows 95, Windows NT 3.51,
Macintosh
Troubleshoot LAN Workstation problems with conflicting Network
Interface
Cards (Token Ring / Ethernet), Startnet.bat, Net.cfg, Protocol.ini,
IPX/SPX,
TCP/IP, VLM's, NLM's, and cable connectivity issues. Connected new
clients to
NT and Novell 4.1 networks with a variety of different topologies: IBM
Token
Ring 16/4 cards, 3COM 3c509 Ethernet Cards.
Install and maintain Macintosh Workgroup Server 7150, 8150, 9150
Warner-Lambert
3/95
- 9/95PC/LAN Support Specialist
Surveyed and inventoried 800 Client's PC's for the Warner-Lambert
Standard
Office Systems Desktop Rollout
Developed and ran batch program to gather PC configuration, network
protocol, hardware and software information to be used to modify
clients
upgrades prior to installation
Install and configured new desktop software applications for Clients
PC's
Supported Clients on MS-Office Products, Lotus, McAfee Anti Virus, MS
DOS,
Novell NetWare 3.12, Windows for Workgroups, and Windows Applications
Detected, tracked down, and cleaned viruses using latest anti-virus
programs
within the company
Troubleshoot problems conflictingmemory and configured device drivers
Troubleshoot Client Workstation problems with conflicting Network
Interface
Cards (Token Ring / Ethernet), Startnet.bat, Net.cfg, Protocol.ini,
IPX/SPX,
TCP/IP, VLM's, NLM's, and cable connectivity issues. Connected new
clients to
NT and Novell 4.1 networks with a variety of different topologies: IBM
Token
Ring 16/4 cards, 3COM 3c509 Ethernet Cards.
Connected new users to network with a variety of different topologies:
Pathworks v.5 for DecNet DE 2xx Cards, NetWare 3.1x, IBM Token Ring
16/4
cards, 3COM 3c509 Ethernet Cards
Midlantic Bank
3/95
- 4/95PC/LAN Help Desk Specialist
Supported end users on MS-Office Products, Direct Access, Lotus,
McAfee Anti
Virus, MS DOS, Novell NetWare 3.12, Saber Menu System/LAN Utility,
Paradox,
Windows, etc.
Troubleshoot DOS, LAN Security, Windows, and Windows Applications
Install software applications for DOS and Windows
Resolved software problems for Midlantic Bank Corporate end user's and
Resolved memory problems in DOS, Windows, and Windows applications.
Entering customer calls into the Help Desk Module of Support Magic and
troubleshoot software problem other the telephone
Research problem using tools available (either in-house or vendor
call)
Support On Line, NetWare Support Encyclopedia, Microsoft TechNet
EDUCATIONCertificate, Network Systems Administrator/PC
Specialist
Micro Tech Training
Center, NJ
9/94
- 3/95
References furnished upon request
SUMMARYAs an experienced Systems Engineer possessing excellent
interpersonal, communication, troubleshooting skills and superior
attention to
detail.
HARDWAREInstallations and troubleshooting of PC/LAN: File
servers, Portables IBM 500,700, 760's, Compatible PC's, Macintosh
configurations: NEC, Compaq, Acer, Gateway, HP, IBM, DEC, Toshiba,
Okidata
400e, OL410e, Panasonic Pro XL, HP Laser Jet II, III, 3Si, 4Si, 5Si
Network
Printers, HPII Scanner, CMOS Setup, ROM BIOS, DRAM, SIMM Modules, VGA,
SVGA
Graphic Cards, System boards, Analog Boards, IDE Controller Cards,
Floppy Disk
Drives, IDE, SCSI Hard Drives, CD-ROMS, Sound Cards, Data/Fax/Voice
Modems,
Ethernet/Token Ring/SCSI Sound Combo PCMCIA Cards Configurations,
Networks,
File Servers, Client Servers, NT Workstations/ Servers, Windows 95/98
Workstations, LAN, Cabling-Ethernet/Token Ring, Novell, Windows NT,
AppleTalk,
Apple Workgroup Servers
SOFTWARE
MS-Office 4.3/95/97
IBM\PC DOS 6.x, 7.0
Windows 3.1
WFW 3.11
Lotus Notes 4.5.x
Norton Utilities
McAfee Anti Virus
PcAnywhere
Win Fax Pro
SAP R/3 GUI 3.1H Client
Novell NetWare 3.xx/4.1
WordPerfect
FrontPage 98
MS TechNet
Seagate WinInstall v6.0
Macintosh 7.5.1
Windows NT /Registry
SQL/ODBC/ORACLE
Windows 95
Ghost 5.0
TCP\IP/PCTCP
RAS Servers
AR Remedy System
Novell Client DOS/95/NT
Microsoft Exchange
Windows Messaging Service
Windows NT Workstation 3.51/4.0
Windows NT Server
3.51/4.0
EXPERIENCE
BASF Corporation
3/97
- PresentSoftware Integration Engineer
Develop a means of acquiring information in regards to all
applications in
use throughout North America. Our goal was to create solutions to cut
TCO.
Formulated, developed and distributed test plan and procedures for
testing
of all corporate applications throughout BASF North America. Contacted
application owners and had them supply installation specifications and
test
plans for every application proposed to be a corporate or community
standard.
Designed and maintained a Lotus Notes database to house all the above
mentioned obtained data.
Document all changes that had to be made in order to run NT 4.0
workstation
on the BASF standard network (Novell).
Setup server and test lab consisting of 14 different hardware
configurations. Responsible for testing and certifying all 16-bit and
32-bit
applications for corporate standards.
Automated 12 production applications setting defaults, shortcuts, and
program location and configured each application to use the most
recent
versions of. DLL's available. Created custom network configurations
for the 14
hardware standards.
Analyzed and resolved conflicts with Windows NT Workstation 4.0 and
the BASF
proposed software. Test impact on Novell NetWare client 4.11,
performance
bottlenecks, security, and software codependence with other 16-bit and
32-bit
applications.
Automated unattended installation scripts for Windows NT 4.0
Workstation
with bootable CD-ROM's and no user interface.
Created master CD's for 14 different hardware configurations (using
WinInstall, and Ghost) to be distributed to 14,000 workstations
throughout
North America BASF users.
Created over 100 Seagate WinInstall v6.0 automatic installation
scripts to
be integrated with CA-Unicenter Software Delivery for enterprise
software
distribution throughout BASF North America.
Technical consultant for the BASF Pilot Test Sites and Production
rollout
sites across North America.
HFS, INC
4/96
- 3/97Desktop\LAN System Engineer
Onsite PC\LAN Support for 1000 major clients with various corporate
applications and hardware products: MS-Office Products, Lotus, Act for
Windows, Anti Virus, MS Remote Mail Remote, MS Exchange, RAS Server,
Novell
Dial-up CapServers, Novell NetWare 3.1x\ 4.1, Novell Client 32 for
Windows 95
and DOS, Windows for Workgroups, Windows 95, Windows NT, TCP\IP, Help
Desk
Call Tracking Application.
Consulted on custom computer configurations and setup clients PC's and
Laptop's to their specific needs: IBM, HP, Dell, Toshiba, Compaq, AST,
to
Novell 3.1x,4.1 and NTServers with a variety of different topologies:
Token
Ring and Ethernet Cards, TCP\IP, NetWare Clients, Windows for
Workgroups,
Windows 95, Windows NT Clients
Troubleshoot Windows for Workgroups, Window 95, Windows NT Workstation
problems with conflicting Network Interface Cards (Token Ring /
Ethernet),
Startnet.bat, Net.cfg, Protocol.ini, IPX/SPX, TCP/IP, VLM's, NLM's,
and
devices with memory, IRQ assignments, and cable connectivity issues.
Appointed as Special Applications Team leader to automate helpdesk
support
calls. My team found solutions to problems to cut TCO by:
1. Procedures and policies
2. Standardization of Desktops
3. Automated Desktop Application Installs
Installed and configured NT 4.0 Domain Servers for:
1. Helpdesk shared support files
2. Seagate WinInstall Enterprise Software Delivery
3. Created automatic boot disks to attach to the NT Servers and
Standard Desktop clone images
Automating corporate application packages with Seagate WinInstall v.
5.1
1. Century 21 Operations SQL Apps
2. Coldwell Banker SQL Apps
3. ERA SQL Apps
4. Information's Systems
5. IS Helpdesk
Catalink Direct
9/95
- 4/96Desktop\LAN Support Engineer
Onsite PC\LAN Support for major Fortune 500 Corporations such as
Calvin
Klein, Castrol, Centercore, Random House, John Wiley & Son, UMDNJ,
Christian
Doir, Permacel, Hanil Bank, Montgomery Securities, Rhone-Poulenc
Setup clients PC's and Laptop's to Novell 3.1x,4.1 and NTServers with
a
variety of different topologies: Token Ring and Ethernet Cards,
TCP\IP,
NetWare Clients, Windows for Workgroups, Windows 95, Windows NT 3.51,
Macintosh
Troubleshoot LAN Workstation problems with conflicting Network
Interface
Cards (Token Ring / Ethernet), Startnet.bat, Net.cfg, Protocol.ini,
IPX/SPX,
TCP/IP, VLM's, NLM's, and cable connectivity issues. Connected new
clients to
NT and Novell 4.1 networks with a variety of different topologies: IBM
Token
Ring 16/4 cards, 3COM 3c509 Ethernet Cards.
Install and maintain Macintosh Workgroup Server 7150, 8150, 9150
Warner-Lambert
3/95
- 9/95PC/LAN Support Specialist
Surveyed and inventoried 800 Client's PC's for the Warner-Lambert
Standard
Office Systems Desktop Rollout
Developed and ran batch program to gather PC configuration, network
protocol, hardware and software information to be used to modify
clients
upgrades prior to installation
Install and configured new desktop software applications for Clients
PC's
Supported Clients on MS-Office Products, Lotus, McAfee Anti Virus, MS
DOS,
Novell NetWare 3.12, Windows for Workgroups, and Windows Applications
Detected, tracked down, and cleaned viruses using latest anti-virus
programs
within the company
Troubleshoot problems conflictingmemory and configured device drivers
Troubleshoot Client Workstation problems with conflicting Network
Interface
Cards (Token Ring / Ethernet), Startnet.bat, Net.cfg, Protocol.ini,
IPX/SPX,
TCP/IP, VLM's, NLM's, and cable connectivity issues. Connected new
clients to
NT and Novell 4.1 networks with a variety of different topologies: IBM
Token
Ring 16/4 cards, 3COM 3c509 Ethernet Cards.
Connected new users to network with a variety of different topologies:
Pathworks v.5 for DecNet DE 2xx Cards, NetWare 3.1x, IBM Token Ring
16/4
cards, 3COM 3c509 Ethernet Cards
Midlantic Bank
3/95
- 4/95PC/LAN Help Desk Specialist
Supported end users on MS-Office Products, Direct Access, Lotus,
McAfee Anti
Virus, MS DOS, Novell NetWare 3.12, Saber Menu System/LAN Utility,
Paradox,
Windows, etc.
Troubleshoot DOS, LAN Security, Windows, and Windows Applications
Install software applications for DOS and Windows
Resolved software problems for Midlantic Bank Corporate end user's and
Resolved memory problems in DOS, Windows, and Windows applications.
Entering customer calls into the Help Desk Module of Support Magic and
troubleshoot software problem other the telephone
Research problem using tools available (either in-house or vendor
call)
Support On Line, NetWare Support Encyclopedia, Microsoft TechNet
EDUCATIONCertificate, Network Systems Administrator/PC
Specialist
Micro Tech Training
Center, NJ
9/94
- 3/95
References furnished upon request
SUMMARYAs an experienced Systems Engineer possessing excellent
interpersonal, communication, troubleshooting skills and superior
attention to
detail.
HARDWAREInstallations and troubleshooting of PC/LAN: File
servers, Portables IBM 500,700, 760's, Compatible PC's, Macintosh
configurations: NEC, Compaq, Acer, Gateway, HP, IBM, DEC, Toshiba,
Okidata
400e, OL410e, Panasonic Pro XL, HP Laser Jet II, III, 3Si, 4Si, 5Si
Network
Printers, HPII Scanner, CMOS Setup, ROM BIOS, DRAM, SIMM Modules, VGA,
SVGA
Graphic Cards, System boards, Analog Boards, IDE Controller Cards,
Floppy Disk
Drives, IDE, SCSI Hard Drives, CD-ROMS, Sound Cards, Data/Fax/Voice
Modems,
Ethernet/Token Ring/SCSI Sound Combo PCMCIA Cards Configurations,
Networks,
File Servers, Client Servers, NT Workstations/ Servers, Windows 95/98
Workstations, LAN, Cabling-Ethernet/Token Ring, Novell, Windows NT,
AppleTalk,
Apple Workgroup Servers
SOFTWARE
MS-Office 4.3/95/97
IBM\PC DOS 6.x, 7.0
Windows 3.1
WFW 3.11
Lotus Notes 4.5.x
Norton Utilities
McAfee Anti Virus
PcAnywhere
Win Fax Pro
SAP R/3 GUI 3.1H Client
Novell NetWare 3.xx/4.1
WordPerfect
FrontPage 98
MS TechNet
Seagate WinInstall v6.0
Macintosh 7.5.1
Windows NT /Registry
SQL/ODBC/ORACLE
Windows 95
Ghost 5.0
TCP\IP/PCTCP
RAS Servers
AR Remedy System
Novell Client DOS/95/NT
Microsoft Exchange
Windows Messaging Service
Windows NT Workstation 3.51/4.0
Windows NT Server
3.51/4.0
EXPERIENCE
BASF Corporation
3/97
- PresentSoftware Integration Engineer
Develop a means of acquiring information in regards to all
applications in
use throughout North America. Our goal was to create solutions to cut
TCO.
Formulated, developed and distributed test plan and procedures for
testing
of all corporate applications throughout BASF North America. Contacted
application owners and had them supply installation specifications and
test
plans for every application proposed to be a corporate or community
standard.
Designed and maintained a Lotus Notes database to house all the above
mentioned obtained data.
Document all changes that had to be made in order to run NT 4.0
workstation
on the BASF standard network (Novell).
Setup server and test lab consisting of 14 different hardware
configurations. Responsible for testing and certifying all 16-bit and
32-bit
applications for corporate standards.
Automated 12 production applications setting defaults, shortcuts, and
program location and configured each application to use the most
recent
versions of. DLL's available. Created custom network configurations
for the 14
hardware standards.
Analyzed and resolved conflicts with Windows NT Workstation 4.0 and
the BASF
proposed software. Test impact on Novell NetWare client 4.11,
performance
bottlenecks, security, and software codependence with other 16-bit and
32-bit
applications.
Automated unattended installation scripts for Windows NT 4.0
Workstation
with bootable CD-ROM's and no user interface.
Created master CD's for 14 different hardware configurations (using
WinInstall, and Ghost) to be distributed to 14,000 workstations
throughout
North America BASF users.
Created over 100 Seagate WinInstall v6.0 automatic installation
scripts to
be integrated with CA-Unicenter Software Delivery for enterprise
software
distribution throughout BASF North America.
Technical consultant for the BASF Pilot Test Sites and Production
rollout
sites across North America.
HFS, INC
4/96
- 3/97Desktop\LAN System Engineer
Onsite PC\LAN Support for 1000 major clients with various corporate
applications and hardware products: MS-Office Products, Lotus, Act for
Windows, Anti Virus, MS Remote Mail Remote, MS Exchange, RAS Server,
Novell
Dial-up CapServers, Novell NetWare 3.1x\ 4.1, Novell Client 32 for
Windows 95
and DOS, Windows for Workgroups, Windows 95, Windows NT, TCP\IP, Help
Desk
Call Tracking Application.
Consulted on custom computer configurations and setup clients PC's and
Laptop's to their specific needs: IBM, HP, Dell, Toshiba, Compaq, AST,
to
Novell 3.1x,4.1 and NTServers with a variety of different topologies:
Token
Ring and Ethernet Cards, TCP\IP, NetWare Clients, Windows for
Workgroups,
Windows 95, Windows NT Clients
Troubleshoot Windows for Workgroups, Window 95, Windows NT Workstation
problems with conflicting Network Interface Cards (Token Ring /
Ethernet),
Startnet.bat, Net.cfg, Protocol.ini, IPX/SPX, TCP/IP, VLM's, NLM's,
and
devices with memory, IRQ assignments, and cable connectivity issues.
Appointed as Special Applications Team leader to automate helpdesk
support
calls. My team found solutions to problems to cut TCO by:
1. Procedures and policies
2. Standardization of Desktops
3. Automated Desktop Application Installs
Installed and configured NT 4.0 Domain Servers for:
1. Helpdesk shared support files
2. Seagate WinInstall Enterprise Software Delivery
3. Created automatic boot disks to attach to the NT Servers and
Standard Desktop clone images
Automating corporate application packages with Seagate WinInstall v.
5.1
1. Century 21 Operations SQL Apps
2. Coldwell Banker SQL Apps
3. ERA SQL Apps
4. Information's Systems
5. IS Helpdesk
Catalink Direct
9/95
- 4/96Desktop\LAN Support Engineer
Onsite PC\LAN Support for major Fortune 500 Corporations such as
Calvin
Klein, Castrol, Centercore, Random House, John Wiley & Son, UMDNJ,
Christian
Doir, Permacel, Hanil Bank, Montgomery Securities, Rhone-Poulenc
Setup clients PC's and Laptop's to Novell 3.1x,4.1 and NTServers with
a
variety of different topologies: Token Ring and Ethernet Cards,
TCP\IP,
NetWare Clients, Windows for Workgroups, Windows 95, Windows NT 3.51,
Macintosh
Troubleshoot LAN Workstation problems with conflicting Network
Interface
Cards (Token Ring / Ethernet), Startnet.bat, Net.cfg, Protocol.ini,
IPX/SPX,
TCP/IP, VLM's, NLM's, and cable connectivity issues. Connected new
clients to
NT and Novell 4.1 networks with a variety of different topologies: IBM
Token
Ring 16/4 cards, 3COM 3c509 Ethernet Cards.
Install and maintain Macintosh Workgroup Server 7150, 8150, 9150
Warner-Lambert
3/95
- 9/95PC/LAN Support Specialist
Surveyed and inventoried 800 Client's PC's for the Warner-Lambert
Standard
Office Systems Desktop Rollout
Developed and ran batch program to gather PC configuration, network
protocol, hardware and software information to be used to modify
clients
upgrades prior to installation
Install and configured new desktop software applications for Clients
PC's
Supported Clients on MS-Office Products, Lotus, McAfee Anti Virus, MS
DOS,
Novell NetWare 3.12, Windows for Workgroups, and Windows Applications
Detected, tracked down, and cleaned viruses using latest anti-virus
programs
within the company
Troubleshoot problems conflictingmemory and configured device drivers
Troubleshoot Client Workstation problems with conflicting Network
Interface
Cards (Token Ring / Ethernet), Startnet.bat, Net.cfg, Protocol.ini,
IPX/SPX,
TCP/IP, VLM's, NLM's, and cable connectivity issues. Connected new
clients to
NT and Novell 4.1 networks with a variety of different topologies: IBM
Token
Ring 16/4 cards, 3COM 3c509 Ethernet Cards.
Connected new users to network with a variety of different topologies:
Pathworks v.5 for DecNet DE 2xx Cards, NetWare 3.1x, IBM Token Ring
16/4
cards, 3COM 3c509 Ethernet Cards
Midlantic Bank
3/95
- 4/95PC/LAN Help Desk Specialist
Supported end users on MS-Office Products, Direct Access, Lotus,
McAfee Anti
Virus, MS DOS, Novell NetWare 3.12, Saber Menu System/LAN Utility,
Paradox,
Windows, etc.
Troubleshoot DOS, LAN Security, Windows, and Windows Applications
Install software applications for DOS and Windows
Resolved software problems for Midlantic Bank Corporate end user's and
Resolved memory problems in DOS, Windows, and Windows applications.
Entering customer calls into the Help Desk Module of Support Magic and
troubleshoot software problem other the telephone
Research problem using tools available (either in-house or vendor
call)
Support On Line, NetWare Support Encyclopedia, Microsoft TechNet
EDUCATIONCertificate, Network Systems Administrator/PC
Specialist
Micro Tech Training
Center, NJ
9/94
- 3/95
References furnished upon request
SUMMARYAs an experienced Systems Engineer possessing excellent
interpersonal, communication, troubleshooting skills and superior
attention to
detail.
HARDWAREInstallations and troubleshooting of PC/LAN: File
servers, Portables IBM 500,700, 760's, Compatible PC's, Macintosh
configurations: NEC, Compaq, Acer, Gateway, HP, IBM, DEC, Toshiba,
Okidata
400e, OL410e, Panasonic Pro XL, HP Laser Jet II, III, 3Si, 4Si, 5Si
Network
Printers, HPII Scanner, CMOS Setup, ROM BIOS, DRAM, SIMM Modules, VGA,
SVGA
Graphic Cards, System boards, Analog Boards, IDE Controller Cards,
Floppy Disk
Drives, IDE, SCSI Hard Drives, CD-ROMS, Sound Cards, Data/Fax/Voice
Modems,
Ethernet/Token Ring/SCSI Sound Combo PCMCIA Cards Configurations,
Networks,
File Servers, Client Servers, NT Workstations/ Servers, Windows 95/98
Workstations, LAN, Cabling-Ethernet/Token Ring, Novell, Windows NT,
AppleTalk,
Apple Workgroup Servers
SOFTWARE
MS-Office 4.3/95/97
IBM\PC DOS 6.x, 7.0
Windows 3.1
WFW 3.11
Lotus Notes 4.5.x
Norton Utilities
McAfee Anti Virus
PcAnywhere
Win Fax Pro
SAP R/3 GUI 3.1H Client
Novell NetWare 3.xx/4.1
WordPerfect
FrontPage 98
MS TechNet
Seagate WinInstall v6.0
Macintosh 7.5.1
Windows NT /Registry
SQL/ODBC/ORACLE
Windows 95
Ghost 5.0
TCP\IP/PCTCP
RAS Servers
AR Remedy System
Novell Client DOS/95/NT
Microsoft Exchange
Windows Messaging Service
Windows NT Workstation 3.51/4.0
Windows NT Server
3.51/4.0
EXPERIENCE
BASF Corporation
3/97
- PresentSoftware Integration Engineer
Develop a means of acquiring information in regards to all
applications in
use throughout North America. Our goal was to create solutions to cut
TCO.
Formulated, developed and distributed test plan and procedures for
testing
of all corporate applications throughout BASF North America. Contacted
application owners and had them supply installation specifications and
test
plans for every application proposed to be a corporate or community
standard.
Designed and maintained a Lotus Notes database to house all the above
mentioned obtained data.
Document all changes that had to be made in order to run NT 4.0
workstation
on the BASF standard network (Novell).
Setup server and test lab consisting of 14 different hardware
configurations. Responsible for testing and certifying all 16-bit and
32-bit
applications for corporate standards.
Automated 12 production applications setting defaults, shortcuts, and
program location and configured each application to use the most
recent
versions of. DLL's available. Created custom network configurations
for the 14
hardware standards.
Analyzed and resolved conflicts with Windows NT Workstation 4.0 and
the BASF
proposed software. Test impact on Novell NetWare client 4.11,
performance
bottlenecks, security, and software codependence with other 16-bit and
32-bit
applications.
Automated unattended installation scripts for Windows NT 4.0
Workstation
with bootable CD-ROM's and no user interface.
Created master CD's for 14 different hardware configurations (using
WinInstall, and Ghost) to be distributed to 14,000 workstations
throughout
North America BASF users.
Created over 100 Seagate WinInstall v6.0 automatic installation
scripts to
be integrated with CA-Unicenter Software Delivery for enterprise
software
distribution throughout BASF North America.
Technical consultant for the BASF Pilot Test Sites and Production
rollout
sites across North America.
HFS, INC
4/96
- 3/97Desktop\LAN System Engineer
Onsite PC\LAN Support for 1000 major clients with various corporate
applications and hardware products: MS-Office Products, Lotus, Act for
Windows, Anti Virus, MS Remote Mail Remote, MS Exchange, RAS Server,
Novell
Dial-up CapServers, Novell NetWare 3.1x\ 4.1, Novell Client 32 for
Windows 95
and DOS, Windows for Workgroups, Windows 95, Windows NT, TCP\IP, Help
Desk
Call Tracking Application.
Consulted on custom computer configurations and setup clients PC's and
Laptop's to their specific needs: IBM, HP, Dell, Toshiba, Compaq, AST,
to
Novell 3.1x,4.1 and NTServers with a variety of different topologies:
Token
Ring and Ethernet Cards, TCP\IP, NetWare Clients, Windows for
Workgroups,
Windows 95, Windows NT Clients
Troubleshoot Windows for Workgroups, Window 95, Windows NT Workstation
problems with conflicting Network Interface Cards (Token Ring /
Ethernet),
Startnet.bat, Net.cfg, Protocol.ini, IPX/SPX, TCP/IP, VLM's, NLM's,
and
devices with memory, IRQ assignments, and cable connectivity issues.
Appointed as Special Applications Team leader to automate helpdesk
support
calls. My team found solutions to problems to cut TCO by:
1. Procedures and policies
2. Standardization of Desktops
3. Automated Desktop Application Installs
Installed and configured NT 4.0 Domain Servers for:
1. Helpdesk shared support files
2. Seagate WinInstall Enterprise Software Delivery
3. Created automatic boot disks to attach to the NT Servers and
Standard Desktop clone images
Automating corporate application packages with Seagate WinInstall v.
5.1
1. Century 21 Operations SQL Apps
2. Coldwell Banker SQL Apps
3. ERA SQL Apps
4. Information's Systems
5. IS Helpdesk
Catalink Direct
9/95
- 4/96Desktop\LAN Support Engineer
Onsite PC\LAN Support for major Fortune 500 Corporations such as
Calvin
Klein, Castrol, Centercore, Random House, John Wiley & Son, UMDNJ,
Christian
Doir, Permacel, Hanil Bank, Montgomery Securities, Rhone-Poulenc
Setup clients PC's and Laptop's to Novell 3.1x,4.1 and NTServers with
a
variety of different topologies: Token Ring and Ethernet Cards,
TCP\IP,
NetWare Clients, Windows for Workgroups, Windows 95, Windows NT 3.51,
Macintosh
Troubleshoot LAN Workstation problems with conflicting Network
Interface
Cards (Token Ring / Ethernet), Startnet.bat, Net.cfg, Protocol.ini,
IPX/SPX,
TCP/IP, VLM's, NLM's, and cable connectivity issues. Connected new
clients to
NT and Novell 4.1 networks with a variety of different topologies: IBM
Token
Ring 16/4 cards, 3COM 3c509 Ethernet Cards.
Install and maintain Macintosh Workgroup Server 7150, 8150, 9150
Warner-Lambert
3/95
- 9/95PC/LAN Support Specialist
Surveyed and inventoried 800 Client's PC's for the Warner-Lambert
Standard
Office Systems Desktop Rollout
Developed and ran batch program to gather PC configuration, network
protocol, hardware and software information to be used to modify
clients
upgrades prior to installation
Install and configured new desktop software applications for Clients
PC's
Supported Clients on MS-Office Products, Lotus, McAfee Anti Virus, MS
DOS,
Novell NetWare 3.12, Windows for Workgroups, and Windows Applications
Detected, tracked down, and cleaned viruses using latest anti-virus
programs
within the company
Troubleshoot problems conflictingmemory and configured device drivers
Troubleshoot Client Workstation problems with conflicting Network
Interface
Cards (Token Ring / Ethernet), Startnet.bat, Net.cfg, Protocol.ini,
IPX/SPX,
TCP/IP, VLM's, NLM's, and cable connectivity issues. Connected new
clients to
NT and Novell 4.1 networks with a variety of different topologies: IBM
Token
Ring 16/4 cards, 3COM 3c509 Ethernet Cards.
Connected new users to network with a variety of different topologies:
Pathworks v.5 for DecNet DE 2xx Cards, NetWare 3.1x, IBM Token Ring
16/4
cards, 3COM 3c509 Ethernet Cards
Midlantic Bank
3/95
- 4/95PC/LAN Help Desk Specialist
Supported end users on MS-Office Products, Direct Access, Lotus,
McAfee Anti
Virus, MS DOS, Novell NetWare 3.12, Saber Menu System/LAN Utility,
Paradox,
Windows, etc.
Troubleshoot DOS, LAN Security, Windows, and Windows Applications
Install software applications for DOS and Windows
Resolved software problems for Midlantic Bank Corporate end user's and
Resolved memory problems in DOS, Windows, and Windows applications.
Entering customer calls into the Help Desk Module of Support Magic and
troubleshoot software problem other the telephone
Research problem using tools available (either in-house or vendor
call)
Support On Line, NetWare Support Encyclopedia, Microsoft TechNet
EDUCATIONCertificate, Network Systems Administrator/PC
Specialist
Micro Tech Training
Center, NJ
9/94
- 3/95
References furnished upon request
Contact this candidate