Customer Service High School

Frank Tatro

Email: ********@**-*******.***

Address:

City: Marcus Hook

State: PA

Zip: 19061

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Punctual and efficient hard Working Driver Facility Tech with 6 years experience providing strong customer service and solving problems. Quick learner with the desire to grow skills.Resourceful Facilities Tech with solid background in preventative maintenance repair. Manufacturing Environment and additional industrial mechanical and electrical experience, including programming of PLCs.Dependable Facilities Maintenance Technician with 6 years of hands-on experience in a multi-unit facility maintenance capacity. Broad experience with electrical, plumbing and building repairs.

Educational Background:

High School Dipolma from Portsmouth High School, Portsmouth NH 1/2001 to 1/2002 (4 years auto mechanics)

High School Dipolma from Portsmouth High School, Portsmouth NH 1/2001 to 11/2012

Job History / Details:

Summary

Punctual and efficient hard Working Driver seeks a position as part of a delivery team with opportunities for professional growth and development. Motivated to provide prompt, friendly and professional service at all times.

Motivated Facility Tech with 6 years experience providing strong customer service and solving problems. Quick learner with the desire to grow skills.Resourceful Facilities Tech with solid background in preventative maintenance repair.Commercial Facilities Technician with 6 years of maintenance experience in a Manufacturing Environment and additional industrial mechanical and electrical experience, including programming of PLCs.Dependable Facilities Maintenance Technician with 6 years of hands-on experience in a multi-unit facility maintenance capacity. Broad experience with electrical, plumbing and building repairs.

Highlights

Class B Driver Air Brake certification DOT regulations Customer-oriented Map reading expert Great attitude Clean DMV record

Quality control

OSHA regulatory compliance

Blueprint reading and interpretation

Dependable independent worker

Excellent plan comprehension

Troubleshooting

Customer service skills

Good at following instructions

Basic math skills

Computer literate

Customer service experience

Strong work ethic

Strong communicator Planning ability Up-to-date on DOT regulations Courteous and polite demeanor Over the road experience Dependable and reliable Efficient trip planner Cargo handling

Direct labor crew training

Team player

Timely project completion

Deadline driven

Manual labor skills

Flexible work schedule

Proficient with Power tools

High school diploma

Lifting up to 100 lbs

Proficiency with mechanical and electric tools

Accomplishments

Continuously maintained an accident and incident-free driving record for more than five years.Project Planning

Provided project controls, cost estimation, and other business support services to technical line management.

Training

Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Inventory Control

Restocked and organized items as necessary and as directed.

Leadership

Served as key contributing member to Leadership team.

Met company standard times and individual productivity goals.

Experience

July 2012 to Current

Thomas Chevrolet Media, Pennsylvania

Maintenance / Detail Still (DBA Sheds Plus)

Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.Completed all repairs and maintenance work to company standards.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance. Cut and Polish used vehicles to like new condition and new car prep for delivery.

July 2010 to July 2012

North East cutting Die corp. Portsmouth, New Hampshire

steel bender/ welder still (DBA Sheds Plus)

Bending and Tempering off steel bending of steel into cutting dies for leather.Removed rough spots from work pieces with portable grinders, hand files and scrapers.Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions.Detected faulty operation of equipment and defective materials and promptly resolved issues.Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.Bolted, clamped and tack-welded parts to secure components prior to welding.Blew out machines, checked welding leads and wiring and changed filters for preventative maintenance.Salvaged and rebuilt parts whenever possible.Used MIG gun arc to melt and deposit metal from electrode to workpieces.Maintained correct length of arc and speed of movement to form specified depth of fusion and bead.Removed and repaired unacceptable welds with an air arc and grinder to meet quality guidelines.Inspected welds and checked that critical measurements met specifications upon completion. Delivery of products on a straight truck over 26,000 lbs

January 2007 to June 2012

Home Brands INC Portsmouth, New Hampshire

Sub Contractor / Independent contractor (DBA Sheds Plus)

Delivery and Installation pre fabricated and stick builds buildings Along with Property maintenance and all related building fields and transportation needs Started Doing Buisness As Sheds Plus

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.Processed shipment documents neatly and efficiently for each load.Obtained and maintained proper delivery authorization and pickup documentation.Conducted daily DOT pre-trip inspections according to a set checklist.Balanced and handled expense accounts for each trip.Retained valid proof of insurance and registration in vehicle at all times.Submitted reports on the condition of the truck at the end of each trip.Maintained records required for compliance with state and federal regulations.Delivered customer orders to homes and places of business within established time frames.Interacted with customers and vendors in a friendly and timely manner.Transported freight from origin to destination in a safe and timely manner.Checked load accuracy and stability before each trip.

Accurately read blueprints and repair manuals to identify mechanical problems and fix them.Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.Completed all repairs and maintenance work to company standards.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Provided equipment installations for a developing residential community of 10 units, working successfully according to project plans and quality standards.

Sheds Plus

Custom wood framed sheds, Home Repair& maintenance, Interior/exterior repairs and Remodeling, Trash enclosures, garden sheds, two car Garages and two story country barns, Basement Finishing water proofing and sump pump installation., Interior/exterior Painting, sheet rocking, Bathroom and Kitchen repair. Installation of household appliances, custom entertainment centers, theater rooms, closet organizers and garage shelving. Seasonal maintenance, gutter cleaning, pressure washing, snow plow damage repair and landscaping. Installing storm windows and screens, hanging holiday decorations, Dump runs and other have to do's.

January 2004 to May 2007

Favorite Foods Somersworth, New Hampshire

Driver Delivery

Performed inside delivery for customers.Made deliveries with electric pallet jack.Checked all load-related documentation to ensure that it is complete and accurateFollowed appropriate safety procedures for transporting dangerous goodsPerformed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tankPositioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areasPresented bills and receipts and collect payments for goods delivered or loadedRead maps and followed written and verbal geographic directionsSecured cargo against inclement weather, pilferage, and damageTurned in receipts and money received from deliveriesWeighed materials or products, and recorded weight and other production data on tags or labelsLoaded and unloaded trucks, vans, or automobiles

Education

2002 Portsmouth High School Portsmouth, New Hampshire

High School Diploma 4 years auto mechanics

well performed student

2002 Portsmouth High School Portsmouth, New Hampshire

High School Diploma 4 years construction and Building Trades

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