Customer Service Project Manager
Resume:
Connie Schumann
Email: *********@********.***
Address: **** ** **** ******
City: Kansas City
State: MO
Zip: 64151
Country: USA
Phone: 816-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Connie Schumann
1901 NW 70 Street
Kansas City, Missouri 64151
Home: 816-***-****
SUMMARY OF QUALIFICATIONS:
a Skilled at providing exceptional customer service.
a Possess excellent leadership, analytical, interpersonal, and communication skills.
a Ability to grasp new concepts quickly.
a Strong organization, detail oriented, and problem solving skills achieved from work experience.
a Work well as individual producer or team member in achievement of company objectives and goals.
a Self-motivated with a positive "can do" attitude.
WORK EXPERIENCE:
SPX Cooling Technologies a" Overland Park, KS
11/08 a" Current
Export Order Analyst
a Receive orders and enter into order system
a Monitor inventories to ensure parts ordered are available to match the requested ship date.
a Ensure material ships in a timely manner.
a Provide all required export documentation including commercial invoice, packing list, NAFTA certificate (if required), SED and any other required documents.
a Trouble shoot any issues that arise including late shipments, shortages and shipping costs.
Alliance Shippers, Merriam, KS
08/08 - 09/08
Export Coordinator
a Received orders and entered into AS400 computer system.
a Booked ocean container shipments.
a Coordinated shipments to make sure vessel cut is made and sailing is prompt.
a Problem resolution involving invoice, shipping, or pricing discrepancies.
a Issued credits when applicable.
a Returned customer calls within 24 hours from the time they left a message.
a Issued invoices to customers for ocean shipments.
a Issued invoices to steamship lines for brokerage commissions and documentation fees.
a Supplied all documents required for customs clearance.
a Stayed in contact with customers to keep them informed regarding their shipments.
a Called customers to request payment on late invoices.
a Monitored commission payments to make sure the broker is paid in a timely manner.
a Received letters of credit and reviewed for required information and accuracy.
a Supplied required documents to the letter of credit bank so payment could be made within the required time frame.
a Filed shipped folders accurately.
a Assisted import coordinators and customs regulators as needed
a Reason for change: Company lost its largest export customer 2 weeks after I began work.
Cook Composites & Polymers, North Kansas City, MO.
10/07 a" 08/08
Customer Service Representative
a Received order and entered into the AS400 system.
a Worked with manufacturing plants to make sure requested customer ship date was met.
a Proactively addressed shipping issues when possible so customer would receive the shipment as ordered without problems.
a Issued Debits/Credits when required.
a Created all correspondence to internal and external customers.
a Made shipping arrangements for customer loads.
a Back-up for International position
a Assisted with International shipping arrangements, documentation, freight forwarders, freight quotes and letters of credit.
a Processed return authorizations.
a Reason for Change: Company lay-off
Kraus-Anderson Construction (temporary through ProStaff)
01/07 a" 6/07
Project Assistant
a Worked in construction trailer on jobsite.
a Prepared submittals for project.
a Received and logged RFIas (request for information) from subcontractors.
a Made sure responses to RFIas were received within the required time frame.
a Issued change orders to subcontractors, logged and tracked for timely responses.
a Made changes to subcontractor contracts based on change orders.
a Contacted vendors and suppliers to make sure ordered material would be delivered as required.
a Released required product information to subcontractors to meet required specifications.
a Answered phones in project manageras absence and provided information to calleras questions.
a Drove to main office to make required copies of project plans and specifications.
a Reviewed blueprints as required.
a Took weekly subcontractor meeting notes and distributed to subcontractors.
a Interacted with KCMO Police representatives to make sure information about the project was communicated to them in an accurate and timely manner.
a Reason for Change: Temporary position a" project was complete
Ken-A-Vision Manufacturing
09/05 a" 10/06
International Coordinator
a Responsible for international correspondence and customer relations.
a Provided all export documentation including commercial invoices, packing lists, Shippers Export Declarations (as required), airway bills, certificates of origin and NAFTA certificates (as required).
a Main contact for all international customers via E-mail and correspondence.
a Provided pro forma invoices, pricing, returns and all other customer-related issues.
a Received letters of credit and reviewed for accuracy and order requirements.
a Created logs for pricing requests, discounts and new customer information.
a Communicated with freight forwarders, LTL carriers and international bank personnel.
a Reason for Change: Job function was moved to the European office in Germany.
Midwest Mechanical Contractors (through ProStaff)
11/03 a" 8/06
Project Coordinator / Contract Administrator
a Assisted project managers with submittals, RFIas, drawings, quotes and purchase orders.
a Solely responsible for issuing subcontracts, change orders and performance and payment bonds.
a Made certain outstanding purchase orders and change orders were returned in the required time frame.
a Review subcontracts for any revisions and referred to the appropriate person for review.
a Assisted with travel and meeting arrangements when required.
a Assisted quote department with drawings, specifications and any other material as required.
a Reason for Change: Temporary position
D. Thomas & Associates, Inc.
06/99 a" 11/03
Account Manager
a Provided inventory control and customer service for assigned accounts.
a Responsible for maintaining acceptable inventories for bakeries based on requirements.
a Liaison between bakery needs and manufacturing plant producing the bags for the bakeries.
a Communicated with bag manufacturing plant to insure bakery requirements were met and expedited shipments based on need.
a Made inventory projections for bakeries based on past needs.
a Reviewed proofs of bakery bags for accurate nutritional panels, spelling and design.
a Maintained close contact with bakery customers regarding shipments, inventory levels and any issues that would arise.
a Reason for Change: Lay-off a" downturn in outsourcing inventory assistance.
Butler Manufacturing Company
04/79 a" 05/99
Numerous positions held during my 20 year career.
Project Manager a" Butler International Division (most recent)
a Solely responsible for large international construction projects.
a Responsible for order entry, engineering coordination, providing final construction drawings, vendor bids and contract award.
a Also responsible for project cost analysis, all freight requirements, made sure all material on the plant manifest were shown on the shipping packing lists and all costs related to the project.
a Maintained acceptable profit margin levels as required by the contract.
a Received and negotiated the $4.5 million dollar letter of credit from a bank in Shanghai, China.
a Worked with the local construction company in Shanghai to ensure construction was performed in an acceptable manner and within the project parameters.
a Traveled to Shanghai to review the jobsite as well as provide training for the local contractor.
a Reason for Change: There were no further opportunities available other than engineering.
COMPUTER SKILLS
Computer knowledge of Microsoft Word, Excel and AS400 gained through business and school training. Some experience in Microsoft Project.
EDUCATION
Park University a" Parkville, MO
Received a Bachelor degree in Human Resources/Business in May, 2000.
Graduated Magna cum Laude
CERTIFICATES
Presidentas Cup Award - Superior Customer Service
Project Management Systems
International Business Communication Training
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