Customer Service Technician

Heather May

Email: *********@********.***

Address: **** ******** **

City: Westerville

State: OH

Zip: 43081

Country: USA

Phone: 614-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Heather May, PharmD

5933 Lakemont Dr. aa Westerville, OH 43081 aa Phone: 614-***-**** aa Email: *********@********.***

Ohio State Board of Pharmacy licensed pharmacist since August 2010 with more than 10 years of professional pharmacy experience, possessing the following core competencies:

aa Ability to work well under pressure and perform tasks with minimal supervision in a dynamic and complex work environment while being flexible, organized, efficient with time management, and a quick learner

aa Decisive judgment, critical thinking, delegation, and leadership skills while being team oriented and possessing the ability to communicate in a tactful, diplomatic, and effective manner

aa Excellent interpersonal skills, energetic, enthusiastic, and assertive

aa Immensely hard working, honest, and dependable

Experience

CVS PHARMACY aaa COLUMBUS, OH

Staff Pharmacist, August 2010 to Present

Ohio State Board of Pharmacy Licensed Intern, Nationally Certified Pharmacy Technician, Lead Technician, & Inventory Specialist, August 2003 to August 2010

aa Fill and process prescriptions, as well as to supervise pharmacy technicians in the filling of prescriptions

aa Monitor drug therapy for contraindications, duplicate therapies, allergies, and dosing errors

aa Ensure the proper control and dispensing of controlled substances and narcotic medications as well as to assist with drug inventory management and control

aa Interact with physiciansaaa offices by responding to phone calls from doctors and nurses to take prescription orders, offer suggestions on medication therapy, and verify prescriptions by intervening to clarify mediation orders on issues such as dosage, frequency, and route

aa Serve customers as well as to counsel patients and answer their questions regarding prescription and non-prescription medication therapy including herbal preparations and nutritional supplements

OHIOHEALTHaaaS RMB PHARMACY, RIVERSIDE METHODIST HOSPITAL aaa COLUMBUS, OH

Ohio State Board of Pharmacy Licensed Intern & Non-certified Pharmacy Technician, 2001 to 2003

aa Provided all aspects of customer service including accepting prescription orders from patients, answering the phones, cashiering, and helping patients find over-the-counter drugs and other medical-related items

aa Maintained and updated patient profiles in the database system

aa Filled, processed, and counted prescription medications for patients as well as assisted in the packaging of medications for delivery

aa Resolved issues with insurance companies regarding patientaaasaaa coverage

aa Received, took inventory of, and ordered over the counter medications and pharmacy supplies

aa Assisted with an indigent care program for patients in need of medical assistance

aa Compounded medications

Experiential Clinical Rotations

aa Geriatrics, Cridersville Medical Center; June 2009; Preceptor: Dr. Shelden Wical

aa Public Health, Capital Park Family Health Center; July 2009; Preceptor: Christine Murphy

aa Poison Control, Central Ohio Poison Center; August 2009; Preceptor: Jill Griffith

aa Hospital Practice, Grady Memorial Hospital; September 2009; Preceptor: Gretchen Roeger

aa General Medicine, Doctors Hospital; October 2009; Preceptor: Stephanie Gibson

aa Ambulatory Care, Doctors Family Practice Center; November 2009; Preceptor: Stephanie Gibson

aa Critical Care, Grant Medical Center; January 2010; Preceptor: Robert Rockwood

aa Community Pharmacy, Cleveland Clinic Outpatient Pharmacy; February 2010; Preceptor: Steven Meek

aa Medication Safety, Riverside Methodist Hospital; April 2010; Preceptor: Meggan Owens

Licenses and Certifications

aa Licensed Pharmacist, Ohio State Board of Pharmacy, August 2010

aa CPR Certified, previously ACLS certified

aa Immunization Certified, OSHA Certified, HIPPA Certified

Education

OHIO NORTHERN UNIVERSITY aaa ADA, OHIO

Doctor of Pharmacy, May 2010

Business Administration Minor, May 2010

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