customer service

Glenn's InformationLocation: FORT LAUDERDALE, FLTitle: customer serviceStatus: In need of a jobExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2012-08-14 Helpful Links

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No active resumeGLENN ROZEFORT

3760 Inverrary Drive APT N2Q Lauderhill FL 33319

Home 954-***-**** cell 954-***-****

*************@***.***

Objective:

To attain a position that will enable me to utilize my skills and education and allow professional growth.

Education and Training:

Florida Education Center Lauderhill, FL

Computer Support Technician 09/2009- 07/2009

Florida Atlantic University Boca Raton, FL

Business Administration 06/1993- 06/1995

Dowling College Long Island, NY

Business Administration 09/1990- 06/1992

Half Hollow Hills East High School Long Island, NY

Diploma 08/1988-06/1990

Skills:

Excel, Microsoft Office Word 2007

Windows 98, XP Professional, Linux

Filing, Faxing, Outbound/Inbound Communications

Desktop Operating Systems

Network Security

Work Experience:

American Express Plantation FL

Customer Care Professional 01/2007 – 06/2012

Provide account maintenance to card members

Recommend card upgrades

Resolve billing disputes and billing inquiries

Technion Communications Tamarac FL

Customer Service Billing Specialist 03/1998 – 01/2007

Resolved customer complaints with a 90% customer satisfaction rate

Contacted publishers to ensure timely delivery of customer’s magazines

Norrell Temp Agency Fort Lauderdale, FL

Sales Associate 04/1997 – 03/1998

Provided Customer services

Distribution of cellular phones and accessories to residential and business customers

Sold insurance through Bellsouth Mobility

Awards/Achievements/Certifications/Campus Activities:

Dean’s list

Student of the month

Maintained a 3.92 GPA

References Available Upon Request

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