Manager Management
Resume:
Michelle McFarlane, RN, MSN, MBA
AddVal Inc.
**** ****** ****; Suite 102
Southampton, PA 18966
********@*********.***
SUMMARY:
Known as the credentialing angel, Michelle McFarlane founded AddVal in 1995 to provide medical
credentialing services for the healthcare industry. Michelle built AddVal from the ground-up and today the
company represents over 5,000 medical professionals. In addition, she knows the specifics for each of the
50 state s licensure process. Michelle s 25-year career includes a master degree in Nursing from the
University of Pennsylvania and a master in Business Administration/Healthcare and Finance degree from
the Wharton School of Business. Prior to AddVal, Michelle worked in clinical care at leading health care
facilities. Her well-rounded background and distinguished credentials also include teaching graduate-level
courses publishing articles for several professional journals and assuming leadership positions in over ten
non-profit organizations.
PROFESSIONAL EXPERIENCE
AddVal, Inc., Southampton, PA
President (1995-Present)
Provides credentialing expertise to physicians and groups to ensure payment for services rendered.
Works with hospitals, managed care companies and networks to prepare for and respond to accreditation
surveys for the Joint Commission on Accreditation of Healthcare Organizations, the National Committee for
Quality Assurance, State Standards and other organizations. Provides consultative assistance to hospitals,
physicians and managed care organizations in the areas of quality improvement and credentialing. Performs
primary verification as Central Verification Organization. Investigates claims processes and adherence to
guidelines and standards. Develops HIPAA and compliance programs including ongoing provision of audits
and compliance measures.
Keystone Health Plan East, Philadelphia, PA
Director (1993-1995)
Directed the quality management function for the HMO with over 600,000 members. Redesigned and
implemented processes to credential and recredential over 6,000 physicians in less than six
months. Revised the quality improvement program and work plan to conform with NCQA standards resulting
in Full Accreditation. Compiled the data and reporting functions for the HEDIS report card. Ensured the
continuity of quality care within cost containment framework. Applied Quality Management concept and
program to the Medicare and Medicaid products.
(PROFESSIONAL EXPERIENCE CONTINUED)
Burdette Tomlin Memorial Hospital, Cape May Court House, NJ
Vice President (1990-1993)
Provided direction in the operation of nursing services for over 400 employees at 242 bed community
hospital. Revised department management roles and responsibilities for cost savings in excess of
$1,000,000 in first year. Formulated Team Care Pathway program to enhance patient care and develop
physician-nursing working relationships. Utilized Team Care Pathway Program as foundation for the
transition to Total Quality Management. As member of new senior management team, created positive cor-
porate culture to repair the hospital's community image. Decentralized hospital education department
resulting in 97% compliance with JCAHO and State Standards for competency and continuing education.
Coopers & Lybrand, Philadelphia, PA
Health Care Consultant, Summer Intern (1989)
Conducted financial feasibility studies: hospital debt financing, analysis of a hospital for acquisition and
addition of ambulatory care center to existing hospital. Developed profile of the health care market for
regional partner. Performed bond sizing analysis for construction project in Minnesota. Analyzed healthcare
system in Switzerland for client considering acquisition of Swiss facility. Created database of Pennsylvania
hospitals for analysis and comparison.
University of Pennsylvania
Course Assistant (Academic year 1988-1989)
Created and developed a videotape program to market the nursing administration programs to prospective
students. Organized course and student information for new program director. Compiled evaluation
information for course selection at the Wharton School; advised fellow students in course selection.
Germantown Hospital and Medical Center, Philadelphia, PA
Nursing Administrative Resident (Summer 1988)
Revised and developed job descriptions and a new performance appraisal system for the department of
nursing. Presented programs for the nurse managers to develop their skills in conducting interviews and
evaluating personnel. Researched and developed a strategy for the implementation of nursing case
management.
University of Pennsylvania
Research Assistant (Academic year 1987-1988)
Collected and analyzed data for the School of Nursing and Children's Hospital of Philadelphia. Developed a
demonstration unit to explore alternative staffing patterns and clinical practice delivery models.
Healtheast, Inc., Lehigh Valley Hospital Center, Allentown, PA
Coordinator (1985-1987)
Supervised patient care delivery in a 400+ bed facility. Responsible for staff allocation and development,
triage and crisis management, and evaluation goal setting with professional staff at variety of
levels. Collaborated with head nurses and directors in a decentralized nursing system. Collaborated with
medical staff regarding problem resolution and preparation of Pediatric Trauma Accreditation. Supervised
five assistant coordinators, float pool professionals and unit clerks.
Chair, Pediatric Nursing Committee
Developed and implemented "Nurses Helping Nurses" program including presentations to staff and
management nurses.
(PROFESSIONAL EXPERIENCE CONTINUED)
Healtheast, Inc., Lehigh Valley Hospital Center, Allentown, PA
Assistant Coordinator (1983-1985)
Managed patient care delivery in medical, surgical and intensive care units within both team and primary
nursing systems during evening shift including staffing, crisis management, evaluation and goal setting with
professional and paraprofessional staff.
Chair, Unit Clerk Committee
Secretary, Executive Procedure Committee
Easton Hospital, Easton, PA
Nurse Manager (1980-1983)
Accountable for adult surgical unit within a primary nursing system. Managed professional and
paraprofessional staff including evaluation and counseling. Collaborated with nurse educators regarding the
orientation and continuing education of employees.
Chair, Nursing Standards Committee: Initiation of care plans.
Chair, Nursing Charting Committee
Prepared and presented charting workshop to professional staff.
Nursing Executive Committee
Served as mentor to peer nurse managers at agency request.
Princeton Medical Center, Princeton, NJ
Head Nurse- Pediatrics (1978-1980)
Clinical leader and manager of unit for acutely ill patients: birth to age 19. Planned reconstruction of existing
unit. Prepared and initiated pre-op teaching and juvenile diabetes programs. Initiated nursing care audits to
facilitate professional growth. Formulated admission form for same day surgical patients.
Princeton Medical Center, Princeton, NJ
Mercer Medical Center, Trenton, NJ
Staff Nurse (1975-1978)
Utilized the nursing process in the delivery of direct patient care to pediatric and adult patients. Practiced in
various settings that included: Nursery, Intensive Care, Recovery Room, Pediatrics and Medical-surgical
patient units.
PROFESSIONAL ORGANIZATIONS
Leadership Positions:
Red Cross: Lower Bucks County Board of Directors
Chair: Health & Safety Committee: Red Cross Lower Bucks County
District Nurses Association: Nominating Committee
District Nurses Association: Secretary
Advisory Board: Atlantic County College
Advisory Board: Cumberland County College
Nominating Committee Holly Shores Girl Scout Council
Board of Directors for Freedom Valley Girl Scout Council
Chair, Strategic Planning Committee for Freedom Valley Girl Scout Council
Bucks County Delegate to Philadelphia s Promise - Volunteer Summit
Southampton Girls Club Softball: President; Coach
Memberships:
Lower Bucks County Chamber of Commerce
Girl Scouts of Freedom Valley
Nursing Committee for the Philadelphia Convention Center & Visitors Bureau
New Jersey Organization of Nurse Executives
American Nurses Association
National League for Nurses
Rotary Club (first female member in chapter)
Budget Committee- Sea Isle City, NJ
PUBLICATIONS
McFarlane, M. (1998). Managed care: Nursing s friend or foe. The Nursing Spectrum, 7 (1). Nursing
Spectrum: King of Prussia, PA.
Featured in: Hospitals, schools help nurses find opportunities in managed care. (1996, January). AACN
News, p. 1.
McFarlane, M. (1998). The role of cholesterol in the development of coronary heart disease. Adult Health:
Multidisciplinary Approaches to Wellness; Meniscus Educational Institute: Philadelphia, PA.
McFarlane, M. & Melora, P. (1993). Application of standards in patient falls. Journal of Nursing Care Quality,
8(1): 43-50.
McFarlane, M. (1991). It's time to manage your time. Dermatology Nursing, 3(3): 172, 182.
Featured in: Fondiller, S. (1991). Magnetism of the mid-Atlantic. American Journal of Nursing, 91(4): 72-76.
PRESENTATIONS
Wharton School, University of Pennsylvania, March 2000
Guest Lecturer Undergraduate: Health Care Administration
University of Pennsylvania, Spring 1994, 1995, 1996, 1997, 1998 and 1999
Teaching Health Care Economics for Graduate level nursing students
LaSalle University, 1999; 2000; 2001; 2002; 2003
Instructor. Nursing Administration, Graduate Level; Adjunct faculty
Bucks County Community College, September 1998
Stress Management
v Taylor Hospital Office Managers, September 1997
Negotiations, Presentation and Communication
Cedar Crest College, Fall 1996 and Spring 1997
Nursing Opportunities and Challenges
Thomas Jefferson University, Fall 1996 and Spring 1997
The Impact and Opportunity of Managed Care
(PRESENTATIONS CONTINUED)
Professional Association of Health Care Office Managers, May 1996
Credentialing and Quality Improvement
American Association of Nurse Anesthetists, November 1995
Negotiation and Conflict Resolution
Johnson & Higgins, April 1995
Credentialing and Recredentialing to manage risk in managed care.
Blue Cross Blue Shield Association, March 1995
Use of HEDIS measures to improve performance.
National Nursing Management Congress, September, 1993.
Poster presentation at annual convention on management orientation program developed at Burdette Tomlin
Memorial Hospital.
National Association of Orthopaedic Nurses, May 1993.
Speaker at annual convention on "Current Trends in Budgeting".
New Jersey Organization of Nurse Executives, January 1993.
Poster presentation at annual convention on management orientation program developed at Burdette Tomlin
Memorial Hospital.
Atlantic County College, Spring 1993
Taught a class of 60 students on the role of the nurse as manager. Students included practicing RNs, LPNs
and nursing sophomores. May 1992: Directed two class sessions on the staff nurse as manager. Included
time allocation, decision-making skills and priority setting exercises.
EDUCATION
THE WHARTON SCHOOL AND THE SCHOOL OF NURSING
University of Pennsylvania, Philadelphia, PA
MBA (1990) Healthcare and Finance majors.
Executive Officer, Health Care Club
MSN (1989) Nursing Administration
President Graduate Student Association, 1989
Vice President, 1988
Trenton State College, Trenton, NJ BSN (1980)
Bucks County Community College, Newtown, PA ADN (1975)
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