Customer Service Software Engineer

Adam Stanley

**** ****** *********** ***********, *******

612-***-**** ********@******.***

OBJECTIVE

As a driver for strategic technology through the definition and implementation of architectural standards, I bring a technically diverse background with significant accomplishments. While focusing on integrating diverse retail environments into the enterprise architecture, I bring well developed architectural skills and business acumen to any industry. With effective communication, I stress IT and business strategies for maintainability, financial implications and organizational needs with governance and strategic foresight for the enterprise and industry.

KEY AREAS OF EXPERTISE

Enterprise Architecture

Enterprise Architecture development and promotion

Technology strategy development

Communication of architectural standards, guidelines and principles to all levels of IT

Technology evaluations

Capability architecture

Industry Technology

Retail, health care, and insurance business acumen

Understanding of industry data types and the subsequent data flow throughout the process

Familiarity with retail and insurance applications

Multi-channel customer service interaction

Master data management

Governance

IT and business strategy alignment

IT portfolio management

Evaluate projects and initiatives based on established standards and governance processes

Communication of standards and strategy

Standards definition

Application development life cycle

Technologies and Methodologies

Internet: WebSphere family, .NET, HTTP, LDAP, Portals

Development: J2EE, J2ME, EAI, UML, C++

Platforms: Mainframe, Unix, Windows, handheld devices

Security: authentication, authorization, secure web development

Process: ITIL, RUP, MSF, ADM

EXPERIENCE

Principal Enterprise Architect/Manager. Enterprise Architecture Services, Blue Cross Blue Shield of Minnesota September 2011 - currentResponsible for the technology roadmap for Technology Infrastructure Services including developing technology strategies and initiating business cases for technology delivery. Also responsible for providing prioritization of investment to support roadmap activities.Developed service oriented view of Infrastructure. Extensive communication about changes including portfolio and roadmap impact.Developed conceptual architectures for technology deliveryManaged team of Infrastructure Solution Architects

Enterprise Architect. Enterprise Architecture Services, Blue Cross Blue Shield of Minnesota December 2007 September 2011Developed conceptual architectures and solution architectures for technology and business applications implementationsCreated Enterprise Architecture framework meta-model for business and technology capabilitiesResponsible for product renewal and acquisition for $25M IBM Enterprise License Agreement (reduced from $35M). Helped create portfolio management framework and drove internal processes for new EA/PMO structureWorked with multiple vendors and consultants on product direction and implementation opportunities and timeframesMentored new Enterprise and Technical Architects in frameworks and communication styles

Enterprise Capability Architect. Accenture at Best Buy, Accenture, Richfield, MNJanuary 2007 - December 2007Responsible for the development and maintenance of the Business Operating Blueprint as related to the client s Services organization. Developed 12 quarter roadmap for Services capabilities.Reviewed projects to ensure compliance with Accenture Delivery Methodology, the Business Operating Blueprint, roadmaps, and approved product list.Developed points of view on business systems, technologies and capabilities.Modeled solution blueprints for projects.

Enterprise Applications Architect. Enterprise Architecture, SUPERVALU Inc., Eden Prairie, MNDecember 2001-January 2007Assisted in the inception of a company-wide Enterprise Architecture department. Ongoing promotion of Enterprise Architecture and its benefits to business and IT. Helped define roles and responsibilities for department and other IT architects.Participated in several IT transition teams for the Albertson s acquisition. Recommended strategic applications for new enterprise. Helped defined new model for IT services.Developed technology standards for the enterprise.Initiated and participated in IT wide process improvement such as ITIL and Portfolio Management. Also supporting change to due regulatory mandates like SOX, HIPPA and CISP.Worked actively with IT, business, and vendors to evaluate applications, systems, processes, standards and technologies. Provided feedback and requirements to vendors and project teams.Reviewed and provided sign-off for IT projects for compliance with standards and strategy.Participated in projects to provide guidance and technical implementation direction.Provided formal architectural documentation for product and new technology evaluations. Worked with all levels of IT to introduce and promote new standards, technologies and products.Defined deployment models and reviewed code for in-house development. Designed solution architecture for purchased technologies.

Lead Analyst. InStore Systems, SUPERVALU Inc., Eden Prairie, MNSeptember 2000 December 2001Managed the infrastructure for ValuNet, a standards based Extranet for SUPERVALU affiliates. Participated in cross departmental requirements gathering and analysis to select internet based single sign on and delegated user administration products.Assisted developers with technology advocacy, review, and discussions. Worked with other groups to define guidelines for internet technologies.

Senior Systems Analyst/Programmer. InStore Systems, SUPERVALU Inc., Eden Prairie, MNOctober 1998 - September 2000Responsible for the ongoing deployment, administration, documentation, and support for ValuNet.Participated extensively in a cross departmental internet project. Gathered requirements and created development, test, and production environments for a date driven web application. Defined server requirements for current and future usage and technologies.Fostered relationships with many vendors, including working closely with Microsoft Premier Support to solve problems, identify bugs (Q201003, Q262980), and help improve installation processes (Q219322).

Systems Analyst/Programmer. InStore Systems, SUPERVALU Inc., Eden Prairie, MNOctober 1995 - October 1998Key involvement in the design, development, documentation, and implementation phases of ValuNet infrastructure. Integrated many products and standard based technologies to create the framework for ValuNet.Participated in several enterprise initiatives including disaster recovery exercises, email standard definition, and WAN deployment.Focused exclusively on developing standards based solutions for networking and communications.

Programmer/Analyst. InStore Systems, SUPERVALU Inc., Eden Prairie, MNOctober 1993 - October 1995Assisted in the design, implementation, and support of a 1200 node email and communications networkEvaluated various types of communications devices and integration into current projects.Documented, migrated, redeployed applications based on abandoned source code.

Programmer. InStore Systems, SUPERVALU Inc., Eden Prairie, MNMay 1993 - October 1993Developed and maintained applications for retailers in C++ with extensive object-oriented class libraries.

Software Engineer. Dimensional Software/Neurosurgery Clinic Of The Palm Beaches, Palm Beach Gardens, FLJune 1991 - March 1993Developed, tested, documented, and maintained medical software in C.Administration and technical support for two networks

PROFESSIONAL AFFILIATIONProfessional member, Association for Computing Machinery 1989 - present

EDUCATION

GraduateSchool, University Of Minnesota, Minneapolis, MNSeptember 1990 - June 1991, Department of Computer Science.

Bachelor of Special Studies. Cornell College, Mount Vernon, IA May 1990, Major: Computer Science

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