***** ****** ****** ** *****: 763-***-****
Coon Rapids, MN 55448 E-mail: *******.******@*****.***
William C. Frauly
PROFESSIONAL SUMMARY
Professional with 20+ years of progressive experience in Information Technology with
extensive experience in security, project management, team building, system
development and administration. Possesses in-depth knowledge of security risk analysis,
threat mitigation, and vulnerability reduction. Highly skilled in creating and maintaining
collaborative working relationships, providing concise communication to upper
management, and mentoring peers. Possesses exceptional written and oral
communication skills, as well as organizational, budget, and people management skills.
PROFESSIONAL EXPERIENCE
IBM (Consultant)
Lead Information Security Advisor Aug 2010 - Current
Lead Security Advisor to Xcel Energy. Duties include leadership of Threat Risk Management
team, 24x7x365 management of security tools, vulnerability assessments, threat and risk
monitoring, mitigation, and project support. Projects include the rollout and management of
ArcSight and Websense, and the transition from Symantec AV to SEP, and FERC/NERC/CIP
compliance. As well, being the eyes and ears for IBM account team.
Ameriprise Financial July 2007 - April 2010
Lead, Information Security Operations Center
Lead Information Security Operations Center 24x7x365 team. Team duties included leadership
of on and off-shore team, incident management, vulnerability assessment, threat and risk
monitoring, mitigation, and Project Management. Personally responsible for AntiVirus
environment (SEP and McAfee), and System based SOx compliance. Worked directly with
infrastructure teams, both internal and external to reduce enterprise risk. Managed the rollout
Windows Patches and Security tools, including ArcSight, Websense, and Vontu.
K-Force Professional Staffing July 2006-July 2007
Systems Integrator / Infrastructure Project Manager
Consultant at US Bank. Specifically working on CISP/PCI and GLBA projects. Projects
include rolling out tools to the enterprise such as Tripwire Enterprise, Vulnerability
Assessment (Foundstone), McAfee ePolicy Orchestrator, and Portable Electronic Media
tools to the enterprise. Security experience, skills, and expertise leveraged as a subject
matter expert.
Target Corporation, Minneapolis MN Feb 1997 April 2006
William C. Frauly Page 2
Security Project Manager/TA, Information Security and Compliance
Nov 2003 April 2006
Worked within a team for creating the Information Security Program. This included
gaining business and technology C-level approval of a comprehensive Information
Security Policy, User Awareness Program and Customer Awareness Program.
Responsible for creating and managing the Security Readiness Review projects; creating
a collaborative and cooperative working environment with developers and network
architects to gain acceptance of the enterprise security infrastructure goals and standards.
Worked within a team for creating the long-range strategy for an Enterprise Security
Management program to encompass
Responsible for managing business relationships for Information Risk Management
services, which include Information Security, Business Continuity, System Integration
Controls, and Project Risk Management. Owned the Proxy Infrastructure within
Information Security. Approved firewall rules changes. Rolled out vulnerability
assessment tools to over 2000 systems for PCI, HIPPA, and SOX. Worked with platform
owners on remediation. Maintained and monitored IPS and IDS. Security lead on Anti-
spyware and anti-virus tools and issues. Worked on policies, and procedures. Co-lead
Key Ceremonies and Encryption. Gave Information Security presentations to technical
and client teams.
Manager, Network Services
Feb 2002- Nov 2003
Led the transition of three Voice support teams into one common team, as part of
Network Services re-organization. Managed nine team members in the new team
(Network Performance Group Voice). Team responsibilities include HQ, Stores, and
DCs Voice Move Add Changes, 2nd and 3rd level support calls, and implementation of
engineering projects.
Project Manager, Network Services
Sept 2001- Feb 2002
Worked as Project Lead/Manager on major move projects within Network Services,
specifically the move of 3500 staff members into the new Target Plaza South building.
Managed two staff members. Participated in the Network Services on-call Manager
rotation. Technical lead on Cisco VoIP POC, and deployment.
Project Manager, Change and Problem Management Services
Feb 2001- Aug 2001
Lead on major projects for the Client Support Center, specifically the implementation of
Training/monitoring tool; used by all call centers. Work as on-call backup for team
manager.
Manager, Client Server Operations
2000-2001
Managed sixteen support and operations team members, and team performance. Focused
on service quality and employee development. Worked closely Technical/Project
William C. Frauly Page 3
Support Analyst(s) to effectively integrate support for new technologies. Created and
maintained strong relationships with other IS partners and clients.
Analyst/Sr. Analyst, Client Server Operations
Feb 1997-2000
Handled high criticality and non-standard support issues, in addition to standard support
workload in an NT4.0 sever/workstation environment, consisting of 750 and 15,000
systems respectively. As Senior Analyst, served the operations team as a mentor and
trainer, which require included involvement in new technology projects, and new support
locations.
Blue Cross Blue Shield, Eagan, MN
Sr. Support Analyst 1996-1997
Provide Second-level support for mixed desktop environment of Windows 3.X, and Mac
OS 7.X, in a Novell 3.12 LAN ensuring compliance with Service Level agreements.
Supervised second level support team. Provide adequate coverage for call volume.
Random Access, Minneapolis, MN
Technical Analyst 1994 1996
Contract hardware and software support to various clients, including US West, Blue
Cross Blue Shield, and the City of Minneapolis.
Honeywell, Commercial Flight Systems, Coon Rapids MN
Support Specialist/student intern 1991-1993
Provided hardware and software installation and support for desktop and laptop systems,
running Windows 3.x, DOS, and Mac OS 6.X. Had primary responsibility for the
Macintosh network. Assisted with network cabling, punch downs, and new network
room configurations.
TECHNICAL SKILLS
Certifications: Pursuing Certified Information Systems Security Professional (CISSP)
Operating Systems: Windows 9x, NT, 2000, XP, 2003, Vista, 2008 and 7, Novell, OS2,
Mac OS6-OSX, UNIX (Solaris, AIX, RH Linux, Ubuntu), Cisco IOS,
Software: MS Office Suite, Visio, MS Project, ISS, nCricle, AirDefense, Symantic
Protection Suite (SEP, SEE, and DLP), McAfee Total Protection for Endpoint, CA E-
Trust Security Suite, BlackIce, Tripwire, VMware, Websense, Webwasher, GFI Scanner,
Nessus, SQL, Oracle, Crystal Reports, Clarity
Hardware: IBM-compatibles, Compaq, Dell, HP, IBM, and Sun servers. CheckPoint,
RS6000, NetApp NetCache appliances, and all printers.
EDUCATION:
University of Minnesota, IT. Minneapolis, MN 1988 1993*
BSAEM (Aerospace Engineering and Mechanics). Emphasis in aerodynamics and
design. (Official graduation 2001)
William C. Frauly Page 4
Moorhead State University, Moorhead, MN 1986 1988
Pre-engineering Emphasis in design.
Personal:
Head Tae Kwon Do Instructor - 3rd Degree Black Belt Tae Kwon Do (WTF, Kukkiwon
# 05082252). City of Blaine, Parks and Recreation (Total TKD).
Member of the ADA, and have been a participant in the DCCT/EDIC studies for over 26
years.
References Available upon Request