Manager San Francisco

LESLEE

A. ROBERTS

415-***-****

(evenings)

*************@*****.***

http://www.lesleeroberts.com

QualificationsMulti-tasking,

flexible, organized, detail-oriented, self-starter who thrives in a team environmentExcellent communication

skills and the ability to work under pressureExperienced

in working with large, cross-functional project teamsA solutions-oriented

perspective

Employment

History

Resource Manager, Technology Team (03.2007 to present)

Shield Advance Program (Legacy Modernization), Technology Team, Blue Shield of California, San

Francisco, CA

IT Manager

(07.2006 to 03.2007)

Corporate Systems, IT Applications & Products, Blue Shield of California,

San Francisco, CA

Lead Web Analyst

(03.2001 to 07.2006)

IT Department, Application Development, Blue Shield of California, San Francisco,

CA

Team lead to 4

web analysts and 2 developers located in San Francisco, Los Angeles and Woodland

Hills; coordinate and provide oversight to application development for corporate

web systemsPerform research

and analysis for internal clients on e-business and web design and development

issues Advise and consult

with business units to ensure sucessful web application development, implementation,

scale and maintenance, including information design, navigation, content and

functionality strategies, task and process analysis, usability and general

user experience issues Develop online

strategies, user requirements, browser design specifications, technical specifications

and prototype sites based on sound usability concepts and task/process analysis

as it applies to interface designProvide oversight

to preliminary technical reviews and estimatesTriage internal

web development process issues, resolve problems, recommend and implement

process improvementsProvide user

support to internal web authors and contribute to the development of standards,

policies, online web authoring tools and helpEducate and

inform business units about Web Team roles, responsibilities and processesImplement standards

and guidelines in the SDLC process Participate

in strategy, governance and operations for corporate intranet

Senior eBusiness

Analyst (06.2000 to 03.2001)

eBusiness Department, Blue Shield of California, San Francisco, CASpecial Assignment:

Team Lead for page layout/production of initial release of corporate site

redesign. This team of 5 was responsible for page production, page layout

and graphics production; also provided transitional documentation including

gap analysis and web style guidelines to the maintenance team. Site:

- please note that this site has been redesigned.

eBusiness Analyst

(11.1998 to 06.2000)

eBusiness Department, Blue Shield of California, San Francisco, CA Research and

analyze potential eBusiness solutions and productsAdvise and consult

with business units to assure successful intranet web development, implementation,

scale and maintenance, including information design, navigation, content and

functionality strategies, task and process analysis, usability and general

user experience issuesWeb design and

development including new sites and redesign strategies (site critiques, prototyping,

project phasing)Train secondary

level web authorsEvangelize and

educate

System Administrator

(03.1998 to 11.1998)

Law Department, Blue Shield of California, San Francisco, CA Assisted in

design, implementation and maintenance of Corporate Legal Management System

(CLMS) Reviewed methods

and procedures Developed user

documentation Conducted informal

training for users on system functions Administered

security rights and access Evaluated and

analyzed system operations; recommended improvements and modifications to

ensure optimum functioning

Legal Secretary

(08.1988 to 11.1998)

Law Department, Blue Shield of California, San Francisco, CASustained demonstration

of complex support and administrative skills (organization, judgment, flexibility,

communication, anticipation, etc.) in a high pressure, high profile departmentProvided training

and technical assistance for LAN applications

Prior employment

history (12.1974-08.1988) upon request.

Education Certificate,

Internet Design and Technology (Multimedia Studies Program), Fall 1999, San

Francisco State University, San Francisco, CABA Psychology,

1985, San Francisco State University, San Francisco, CA

Toolset

Photoshop, Dreamweaver,

MS FrontPage, Fireworks, Flash, MS Word, Excel, MS Project, Visio, OmniGraffle,

html, javascript, css, Windows and Mac platforms

Contact this candidate