Quality Assurance Engineer
Resume:
PAMELA J. COLE
RESUME: ***** Adrian Ave.
Hayward, CA 94545
***@*******.***
http://www.pamcole.com
Computer skills: UNIX, Windows, Apple. Sybase, SQL, Oracle Forms Developer, Visio,
SUMMARY: Microsoft Office, RoboHelp, HTML, CSS, Premiere, Photoshop, Illustrator, InDesign,
Quark, Final Cut Pro, After Effects, PowerPoint, Dreamweaver, Fireworks,
FrameMaker, Confluence, JIRA, Crowd
25 years of technical writing experience including management and editorial
Quality assurance, software engineering, database development, web design/development,
system administration experience
Content management, Wiki implementation and administration, on-line help development,
and website management
Freelance writer/editor public health, corrections, and academic clients
Background in journalism, photography, and video production
Georgia State University
EDUCATION: Atlanta, Georgia
Bachelor of Arts in Journalism (December 1985)
Master of Arts in Communication (May 2004)
WEB COMMUNICATIONS SPECIALIST
EMPLOYMENT: Stanford University School of Medicine
301 Ravenswood Ave.
Menlo Park, CA
Jan 2012 Present
Assist in maintenance of School of Medicine websites. Develop processes to identify, locate,
and eliminate existing documentation and resources that are inaccurate, outdated, or no longer
relevant. Consult with Stanford academic clients on all facets of web design, content, and
multimedia outreach.
TECHNICAL WRITER
MyVest, LLC.
90 New Montgomery
San Francisco, CA 94105
April 2011 August 2011
Create and distribute Technical Operations Handbook, Upgrade Guide, User Guide, and
Nightly Process Runbook. Create and maintain a Confluence online Knowledgebase for
product users. Assist in all in-house writing/editing assignments. Assist in quality assurance
testing.
Pamela Cole, Page 2
TECHNICAL WRITER
consilium1
3350 Peachtree Rd. NE, Suite 450
Atlanta, GA 30326
April 2010 March 2011
Maintain a suite of user documentation including User Guides, Release Notes, Knowledge
Base, and Wiki pages to support a web-based order entry system for interactive television
advertising system. Provide training and administration for Confluence Wiki site. Write
marketing case studies and articles for publication. Perform user acceptance testing. Assist in
creating and editing all written materials.
LEAD TECHNICAL WRITER
IHG, Inc. (InterContinental Hotels Group)
3 Ravinia Dr., Suite 100
Atlanta, GA 30346
August 2007 February 2010
Managed team of four technical writers. Produced weekly educational email for non -technical
audience describing technical concepts. Researched and wrote white papers and industry
journal articles. Prepared software requirements documents based on collaboration with
business clients. Developed technical documentation for global enterprise architecture system
(APIs, data, networking, security, and operations). Implemented Confluence Wiki and
provided training and administration for over 1,000 daily global users.
OWNER / PRESIDENT
Front Runner Communications, Inc.
Atlanta, GA
May 2004 December 2011
Founder and president of a communications consulting group that provided technical and
marketing writing, editing, project management, web development, video, and p hotography
services for clients. Projects included:
Editor-in-Chief - Southern Screen Report, Atlanta, GA. September 2005 Present.
Managed all aspects of publication for the print and online editions of this magazine.
(www.screenreport.com)
Communications Director - The Moss Group, Inc., Washington, DC. August 2002
August 2006. Prepared reports for submission to various state Corrections Commissions,
Federal Justice Department, National Institute of Corrections, and United States
Congress.
GRADUATE RESEARCH ASSISTANT
Georgia State University, Communications Dept.
Digital Arts Entertainment Lab (DAEL)
Atlanta, GA
September 2001 May 2004
Assisted in all lab duties while pursuing a Master s degree in Communications. Administered
and maintained software on lab computers (MAC and PC) including Final Cut Pro,
Photoshop, Dreamweaver, Fireworks, Word, Excel, and PowerPoint. Provided software
support to students and faculty. Provided digital photography for marketing. Created and
maintained DAEL website, including streaming video pages.
Pamela Cole, Page 3
TECHNICAL WRITER
Georgia Department of Natural Resources
Atlanta, GA
December 2000 August 2001
Created and edited all technical and user documentation. Developed database -driven online
help system using Oracle Forms Developer. Performed Quality Assurance testing and
maintenance for several Oracle Forms Developer applications.
SR. SOFTWARE ENGINEER / QUALITY ASSURANCE ENGINEER
BellSouth Applied Technologies
Norcross, GA
July 1998 October 2000
Managed administration and operation of multiple Sybase databases. Performed UNIX system
administration for Sun Solaris platforms. Documented and communicated backend operations
to all team members. Wrote test cases and test plans, and performed alpha and beta level
testing on Internet front end application. Used DDS Packaging to deliver and install
production software packages.
CONTRACT TECHNICAL WRITER
BellSouth.net (W. E. Carsons Associates). Norcross, GA, March 1996 June 1998.
Produced on-line help, technical, and user documentation for telecommunications
projects.
AT&T (Excel Temporary Technical Services). Duluth, GA, January 1995 - February
1996. Produced technical and user documentation for retail computer checkout
application.
NDC Corp., Atlanta, GA, October 1994 - January 1995. Produced technical and user
documentation for inventory management and ordering application for pharmacies.
Aeronomics, Inc. Atlanta, GA, March 1994 - October 1994. Produced User Guide and
System Administrator Guide for SQL Windows-based revenue management software.
TECHNICAL WRITER
ERDAS, Inc., Atlanta, GA
February 1992 - February 1994
Researched and wrote copy for press releases, professional papers, marketing brochures, and
geographic information system (GIS) industry journal articles. Wrote online hypertext help
and hardcopy technical documentation. Assisted with FrameMaker on-line help system
development. Produced training materials and presented in-house software training sessions.
PUBLICATIONS MANAGER
OM Systems, Inc., Norcross, GA
November 1988 - February 1992
Developed and managed the Publications Department, supervising two writers. Published and
updated 22 publications including reference manuals, user guides, tutorials, newsletters,
brochures, educational, and marketing material. Coordinated with programmers to produce
hypertext on-line documentation for a UNIX-based system.
Pamela Cole, Page 4
TECHNICAL WRITER
NCR Corp., Atlanta, GA (National Cash Register)
January 1986 - October 1988
Researched, designed, and produced camera-ready copy for NCR Check Reader/Sorter
hardware manual for banking systems. Developed Operator's Guide and Programmer's
Reference Manual.
Portfolio and references available.
Contact this candidate