Training Content

Aviva Plavin Lebson

Lebsontech LLC - ***** Stonington Place, Silver Spring, MD 20902 - *****@**********.*** 301-***-****

Personal Profile

Eighteen years of experience as a trainer, designing and implementing both classroom and online

training, in addition to a strong background in user experience (UX)

Developed and taught a number of training courses: Drupal use, introduction to usability,

information architecture, writing for the web, and accessibility/508 compliance

Conducted user research activities: usability testing, heuristic reviews, requirements gathering,

information architecture, accessibility evaluations and web analytics

Strengths include excellent time management, efficiency, organizational expertise, and

relationship building skills

Published writer and skilled editor/reviewer of print material and web content

Formal background in education and training with a Master s Degree in education

Professional Experience

Director, User Experience Consulting Services - Lebsontech LLC, Silver Spring, MD (2010 - Present)

FEMA via Eye Street Solutions - (2010 present)

Usability and Training Specialist

o Implemented program office stakeholder communication program throughout web

migration process to a new Drupal Content Management System (CMS)

o Worked with stakeholders to document policies and processes for web content creation

o Developed both web and classroom-based formats for teaching content creators, editors

and approvers how to use the Drupal interface to publish content to the website

o Taught two-day web usability workshop offered regularly at FEMA HQ and nationally to

FEMA regional offices and field offices

o Moderated usability studies with emergency managers and the general public

o Conducted focus groups with disability leaders and multi-lingual community leaders

o Performed expert heuristic reviews of FEMA webpages

o Gathered requirements from stakeholders for FEMA.gov Drupal migration

o Analyzed information architecture of FEMA mitigation pages and created a new site map

o Completed Department of Homeland Security (DHS) Trusted Accessibility Tester training

Department of Homeland Security (DHS) via Eye Street Solutions

Drupal Training Specialist

o Developed and delivered Drupal training courses for content authors and approvers

o Created 12 quick reference guides for each Drupal content type on DHS.gov and

associated online tutorials

o Wrote the user guide for content authors and approvers

NIH National Institute of Child Health & Human Development (NIH NICHD)

Performed combined heuristic and web analytics reviews for a large project of multiple

o

websites as part of Lebsontech team.

Aviva Plavin Lebson, page 2

Assistant Director of School - B nai Israel, Rockville, MD (2005 2011)

Supervised the school s educational program including the hiring and evaluation of faculty

Implemented and evaluated curriculum

Maintained ongoing communication with parents via e-mail and Constant Contact e-letter

Planned events and managed overall program

Designed marketing materials

Wrote proposals and was awarded grant funding multiple times

BabagaNewz Magazine - Interim Teachers Guide Editor, Silver Spring, MD (2007)

Edited lesson plans for the monthly teachers guide

Oversaw all aspects of design and proofing of the teachers guide publication

Wrote lesson plans to enable teachers to use BabagaNewz magazine in their classrooms

Education

Masters of Arts in Education (M.A.) The Davidson School of JTS, New York, NY, 1997

Bachelor of Arts in American History (B.A.) Columbia University, New York, NY, 1995

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