Registered Nurse Customer Service

Crystal Ferrer

Email: ********@************.***

Address:

City: Phoenix

State: AZ

Zip: 85031

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Compassionate and dedicated Registered Nurse seeking to leverage nursing experience and passion. Well-regarded skills in providing optimum patient care. Committed to continued professional training. SUMMARY OF QUALIFICATIONS: Offer excellent communication skills, compassion, therapeutic communication, computer proficiency, and understanding of organizational strategies to help meet corporate objectives. Remain calm and professional throughout critical incidents. Strong analytical skills, capable of assessing conditions and implementing appropriate intervention. Develop rapport with patients, family, staff and physicians. Relate well to people from a variety of cultures. Neuroscience telemetry experience obtained while working at St Joseph's Hospital for the past years as a Registered Nurse. Team player.

Educational Background:

High School Dipolma from Fast Track Bilingual Practical Nursing Gateway, Phoenix AZ 1/2001 to 8/2010 (Applied Science)

Job History / Details:

Professional Summary

Compassionate and dedicated Registered Nurse seeking to leverage nursing experience and passion. Well-regarded skills in providing optimum patient care. Committed to continued professional training. SUMMARY OF QUALIFICATIONS: Offer excellent communication skills, compassion, therapeutic communication, computer proficiency, and understanding of organizational strategies to help meet corporate objectives. Remain calm and professional throughout critical incidents. Strong analytical skills, capable of assessing conditions and implementing appropriate intervention. Develop rapport with patients, family, staff and physicians. Relate well to people from a variety of cultures. Neuroscience telemetry experience obtained while working at St Joseph's Hospital for the past years as a Registered Nurse. Team player.

Licenses

Basic Life Support (BLS) Certification, CPR certified through American Heart Association

Skill Highlights

Bi-lingual in English and Spanish

Flow sheet charting

IV drug therapy management

Mobility assistance

Neurology assessments

Telemetry monitoring

Skilled in conducting physical examinations

Professional Experience

2009 to Current

Mollen Immunization Scottsdale, AZ

Registered Nurse

Administering flu immunizations.

Provide patient teaching.

Interpreting for Spanish Speaking patients, problem solving and Customer Service.

January 2011 to Current

St. Joseph's Hospital Phoenix, AZ

Registered Nurse

Assess patient status and notify physicians of clinical changes.

Interact with departments regarding patient care.

Educate patients/families on health care needs, conditions, options etc.

Maintained patient charts and confidential files.

Performed clinical tasks according to hospital policies.

Provided quality patient care.

Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.Utilized strong assessment skills to determine necessary patient care.

March 2006 to December 2009

St. Joseph's Hospital Phoenix, AZ

Registrar II

Interview patients, Answer incoming calls, Data entry, File, Copy, Fax, Notify insurance companies, collect co pays Interpreting for Spanish speaking patients, Problem solving, ER/ED experience and Customer Service.

Education and Training

August 2010 Fast Track Bilingual Practical Nursing Gateway Phoenix, AZ

Associate Applied Science

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