Customer Service High School

Ashley Elrod

Email: ********@*************.***

Address:

City: Kill Devil Hills

State: NC

Zip: 27948

Country: USA

Phone: 252-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented and dedicated business professional with demonstrated success as a hotel Management within the hotel industry. History of providing effective leadership with focus on total organizational coordination to efficiently manage operations, supervise high performing teams, and oversee staff. Extensive background in accounting, P&L, with the proven ability to control cost. Experienced in managing hotels. Track record of exceeding goals, boosting sales, and increasing revenue without compromising customer service.

Educational Background:

High School Dipolma from Salem High School, Virginia Beach VA 1/2001 to 9/2001 (Hotel and Restaurant Management)

High School Dipolma from College of The Albemarle, Virginia Beach VA 1/2001 to 11/2012

Job History / Details:

Professional Summary

Results-oriented and dedicated business professional with demonstrated success as a hotel Management within the hotel industry. History of providing effective leadership with focus on total organizational coordination to efficiently manage operations, supervise high performing teams, and oversee staff. Extensive background in accounting, P&L, with the proven ability to control cost. Experienced in managing hotels. Track record of exceeding goals, boosting sales, and increasing revenue without compromising customer service.

Experience

April 2009 to November 2012

Comfort Inn South Nags Head, NC

Front Office Manager

Revenue management, in charge of making sure rates are in marking. planing rates yearly,also keeping up with inventory management.

Working with a budget, doing all HR for front desk

Did sales calls to increase business in off season, and book weddings and groups yearly

Oversaw operations and maximized profitability

October 2004 to March 2008

Sea Ranch Hotel Kill Devil Hills, NC

Front Desk Clerk

Provided customer service

Help open small business after hurricane

Worked as night audit

Education

Salem High School Virginia Beach, Virginia

College of The Albemarle Manteo, NC

Hotel and Restaurant Management

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