Years Experience Technical Support

Jonathan MacDougall

Email: ********@********-*****.***

Address:

City: Bristol

State: RI

Zip: 02809

Country: USA

Phone: 401-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self-motivated Technical Support Representative with 7 years experience. Willing and able to learn new systems and adapt with changing corporate environments.

Educational Background:

High School Dipolma from Catherine Gibbs, Cranston RI 1/2001 to 9/2005 (Computer Networking)

Job History / Details:

Career Overview

Self-motivated Technical Support Representative with 7 years experience. Willing and able to learn new systems and adapt with changing corporate environments.

Qualifications

Excellent problem-solving abilities

Hands-on and proactive

Strong analytical skills

Comfortable with change

Knowledge of web technologies, protocols and tools

Computer applications

Database servers

Network/server maintenance

System backups

Patch management

Technical Skills

Skills Experience Total Years Last Used

Racking, cableing and troubleshooting servers. 7 March 2012

Accomplishments

Network Support

Acted as first point of contact for all major technical issues, including power outages and system failures..

Work Experience

March 2005 to March 2012

G-Tech West Greenwich, R.I

Computer Operator II

Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency. Administered in-house and telecommuters phone system, network and Internet connectivity.

Education and Training

2004 Catherine Gibbs Cranston, R.I

Computer Networking

Hands on experience troubleshooting systems and Network problems.

A Certification

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