Customer Service Representative

Dorothy Brown

Email: ********@*************.***

Address:

City: Fort Thomas

State: KY

Zip: 41075

Country: USA

Phone: 859-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Skilled [Customer Service Represenative] committed to addressing customer concerns with speed, accuracy and professionalism.

Educational Background:

High School Dipolma from BryanStaion Sr, Lexington KY 1/2001 to 5/1990 (Math, English, Social Studies, Phycology)

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Skilled [Customer Service Represenative] committed to addressing customer concerns with speed, accuracy and professionalism.

Highlights

High customer service standards

Dedicated to process improvement

Strong problem solving ability

Troubleshooting skills

Proficient with Microsoft Office Suite

Proficient in customer account software

Telecommunications knowledge

Employee relations specialist

Accomplishments

Managed call flow with up to [25] calls in queue per minute.

Exceeded corporate target for customer satisfaction for [6] months in a row.

Experience

June 2006 to September 2008

Global Links Lexington, Ky

Telecommunication Specialist...

Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Assisted with the development of the call center's operations, quality and training processes.Properly directed inbound calls in phone queues to improve call flow.

Education

1990 BryanStaion Sr Lexington, Kentucky

High School Diploma

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