Manager Training

INGRID HALVORSEN

***-* ****** ****, *** Plaines, Illinois

60016

Work: 800-***-****

Home: 847-***-**** Fax: 847-***-****

Email: ********@***.***

PROFESSIONAL SUMMARY

Heavy experience in multi-jurisdictional

Commercial and Personal Lines casualty claims adjusting and

management, with special emphasis on litigation control, recovery,

claims training, technical writing, and systems development and

training.

EXPERIENCE

SPECIALTY RISK SERVICES, a Division of

ITT Hartford, Naperville IL

Liability Claims Supervisor, 1998 to present

Dedicated Claims Unit handles auto and general

liablity claims for a major national accout, ARAMARK Corporation.

Claims involve products liability; sexual, age, and religious

discrimation; wrongful termination; alleged sexual abuse of minors,

and other sensitive matters, as well as auto and general

liability.

SUNNYWAY CONSULTING, Des Plaines,

IL

Owner, Internet Consultant 1998-present

Design, development and programming of personal

and commercial websites and electronic storefronts on the Internet.

Promotion and marketing of commercial websites.

RISK ENTERPRISE MANAGEMENT, LTD.,

Chicago, Illinois

Claims Analyst, Litigation Specialist 1995-1997

Investigated, evaluated, negotiated, and settled

major claims, primarily in litigation with catastrophic injuries,

fatalities, complex coverage issues. Proactively managed litigation

and reviewed all legal bills, with write-downs when appropriate.

Attended mediations, settlement conferences, conducted most

negotiations. Prepared detailed case reports. Led educational

classes.

UNIVERSAL FIRE & CASUALTY INSURANCE

COMPANY, Munster, Indiana

Claims Manager 1994-1995

Handled major and litigated claims as well as

administrative management, with direct supervision of a staff of 6.

Led educational workshops and a series of Quality Standards meetings.

Revamped claim forms, reorganized filing system. Participated in

Strategic Planning, budget planning, system needs analysis for the

redesign of the proprietary claims automation system.Devised simplified more time effective

workflows and procedures. Created automated form letters, reducing

dictation and transcription times. Developed a manual of clerical

procedures.Established quality standards, initiated

audit program, weekly claim evaluation committees, and frequent

educational meetings which resulted in a more professional and

cost effective work product. This improvement convinced the

reinsurer to reimburse the company on a claim settlement before

the $1,000,000 settlement draft was issued.

BUDGET RENT A CAR SYSTEMS, INC.,

Lisle, Illinois

Subrogation Manager 1990-1993

Reorganized subrogation functions, consolidating

seven subrogation offices covering nine states, into two regional

offices. Direct supervision of a staff of 13 in two cities. Prior to

corporate regionalization was Home Office technical advisor and

consultant to 75 recovery adjusters in 26 field locations. Supervised

claim reporting and subrogation collection, analyzed staffing needs,

assisting field offices with interviewing job candidates, training,

auditing open and closed files. Closed one redundant office. Prepared

and analyzed statistical and financial management reports, wrote and

published procedures manual, participated in budget planning and

annual Business Plan preparation.Analyzed available automation software,

and assisted in needs analysis and the development of proprietary

on-line claims systems using FoxPro on a PC LANTrained users of newly installed claims

system to maximize productivity through "paperless" claim

handling.Programmed management reports to extract

data from claims system for risk management analysis, quality

control, record keeping. Prior to development of claims system,

designed FileMakerPro database on Macintosh for nationwide

Subrogation statistical record keeping.Wrote and published Subrogation Manual

establishing standardized technical procedures, techniques, forms,

workflows, and a bimonthly Subrogation Newsletter. Drafted

Liability Claims Manual.Initiated quality standards and

administered open and closed file audits and performance

appraisals Created standardized and automated form letters,

reducing dictation/transcription time. Eliminated redundant paper

forms by creating forms for the claims system. Automation, and

more efficient procedures increased workable case load to enable

reduction of Subrogation staff by 50%, a savings of $1,000,000 a

year.Increased auto physical damage

subrogation collections from $9,000,000 to $25,000,000 within

three years. Participated on Quality Improvement Committee to

reduce $5,000,000 annual loss from "unallocated" damage to auto

fleet which resulted in 50% decrease of unallocated damage at test

locations.Organized and led a three day workshop

for 25 adjusters and supervisors. Created multimedia presentations

and led training sessions.

CONTINENTAL LOSS ADJUSTING, Milwaukee,

Wisconsin

Claims Supervisor 1989-1990

Line manager of 11 multi-line field and office

adjusters, including technical and administrative supervision,

training, audits and performance appraisals. Served as panelist on

Nationwide Arbitration and Special Arbitration Committees.Improved branch office Arbitration win

ratio from less than 50% to over 75%.Created training programs, training

materials and presented classes in Claims Investigation, BI Claim

Evaluation, Reserving Practices, Legal Doctrines and Principals,

Recorded Statements, Coverage Interpretation and Reservation of

Rights Letters, Effective Business Letters, Recognition of

Recovery Potential, Arbitration Techniques, Workers Compensation

and Employers Liability Coverages, etc.

FIREMAN'S FUND INSURANCE COMPANY

1974-1989

Over the course of 15 years worked in Milwaukee,

Dallas and Rolling Meadows, Illinois Branch Offices. Progressed from

Multi-line Claim Representative to Liability Senior Claim

Representative, Senior Claim Specialist and then Senior Claim

Supervisor-Liability. Also held the position Senior Claim

Supervisor-Recovery. Supervised 4-6 direct reports, conducting

training, audits, performance appraisals. Created a simplified coding

manual which was published by the company and distributed

nationwide.

CRUM & FORSTER INSURANCE

COMPANIES, Milwaukee 1973-1974

Claim Representative II, Claim Representative

III, handling auto and general liability claims.

BADGER STATE MUTUAL CASUALTY COMPANY,

Milwaukee 1972-1973

Held positions of Multi-line Claims Trainee and

Claims Representative; auto, general liability, workers compensation,

property claims.

EDUCATION AND TRAINING

University of Wisconsin, Madison-BA,

1972.

AEI: Legal Principals, Liability I & II; CCLA designation.

IIA: INS 21, 22, 23: Certificate in General Insurance.

Vale Technical Institute: Auto Damage File Inspection

Course.

Educational courses: Litigation Control,

Legal Bill Review, Negotiation, Reinsurance, Product Liability, Long

Haul Trucking, Coverage Interpretation, Claims Management Practices

Training, Quality Improvement Team Training, Forum Leadership

Training.

REFERENCES

William Moss, 312-***-**** x1461

Vice President-Litigation Management

Risk Enterprise Management, Ltd.

10 S. Riverside Plaza, Suite 828

Chicago, IL 60606

Mark Ackerman, 847-***-****

National Account Manager

Insurance Corporation of Hannover

10255 W. Higgins Road, Suite 840

Rosemont, IL 60018

Howard Brinton, 312-***-**** or (312)

613-5440

Defense Attorney

Law Firm of Brinton & Brinton

77 W. Washington St., Suite 912

Chicago, IL 60602

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