Customer Service Manager

Win Lietz

Email: *********@********.***

Address: **** ******* ****

City: Lake Worth

State: FL

Zip: 33461

Country: USA

Phone: 772-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WIN LIETZ

West Palm Beach, FL - Ft. Lauderdale, FL 772-***-**** *********@********.***

Business Office Professional

Fast paced, career driven, dedicated and technically skilled business professional with a versatile managerial administrative skill set developed through experience as an Office Manager, Accounting Assistant, Human Resources Assistant and Executive support specialist.

Excel in resolving employer challenges with new innovative solutions, professionally managing customers and accounts, creating a productive environment and managing all aspects of a highly productive office.

Offer fluent computer skills in Word, Excel, Outlook, QuickBooks, ACT and many other applications/systems.

Key Skills

Management & Supervision

Attention To Detail

Accounts Payable/Receivable

Assisting Human Resources Report & Document Preparation

Team Building

Bookkeeping & Payroll

Problem Solving Expense Reduction

Professional Sales

Inventory Management

Customer Service

Experience

Back Office Support Systems- Ft. Lauderdale, FL Sept 2010-Nov 2012

Office Manager/ H.R. Assistant

I managed two departments which were responsible for supporting legal offices around the country in customer service, accounting, accurate reporting, scheduling and recording the actions that take place between clients and Attorney`s. I was responsible for maintaining the productivity and functionality of the corporate office. I was also responsible for recruiting, interviewing and training new employees for each department. Training included time management skills, professional presentation and customer service. (My Results-Quickly promoted and rewarded for taking struggling departments and not only turning them around but also cutting expenses by 45% in 6 months, while producing more accurate and professional work. The owner said that I -raised the bar of the office-.)

External Marketing Services- Miami, FL April- Sept 2010

Assistant Sales Manager/Office Manager

I was responsible for leading and training teams to properly present, sell and update accounts with complete accuracy for contracted clients. My department was responsible for being the face of the company in managing natural energy accounts across the state. Sales and presentations were done over the phone and in person. Managed each account through use of faxes, computer applications such as word and excel, and proper filing. While maintaining accounts, I was responsible for managing the home office to run smoothly each and every day. Results: In a very short time I received two promotions due to my ability to deal with people, stay productive, produce profits for our clients and effectively duplicate my production through choosing effective employees. Quickly became a trusted assistant to the District Manager and was successfully tasked as being the Office Manager.

Visa Inc.- Miami, FL March 06-April 2010

Customer Service Supervisor

I assisted the management team to insure the satisfaction of each and every customer. It was my responsibility to train employees in Visa`s customer service techniques and computer programs while making sure that every call was conducted professionally and with a friendly attitude. In the cases where there were issues or discrepancies, I would take escalated calls to make sure the client was pleased with our company before hanging up. (Results-Very high retention rate for my department and the vast majority of the employees I brought on were successful)

Education

Leadership Development Training 2007-2009

Leadership studies

Business Administration A.A. 2005-2007

Indian River State College

Diploma, College Business Administrations Studies 2000-2004

Indian River Charter High school

Completed classes in Finance, Advanced Accounting, Management, Computer and Tech Skills.

Placed in the top 10 college students in Florida for Entrepreneurship and Finance.

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