Software Technical Support

Renee Hendricks

*****@**************.***

***** ** **** **

Bellevue, WA 98008

Phone: 425-***-****

Objectives: As my knowledge and experience are varied, I would like to have my talents utilized in a wide variety of jobs or positions. My skills: various web development technologies, technical support, minor server maintenance, ATE. Currently freelancing as a writer for Uptik Research, Technorati, Bellevue KOMO News and am the Seattle Social Media Examiner for Examiner.com.

Current Employment: Freelance Web Development / Freelance Writer

Skills

Freelance Writing - 1 yr 2009-2010

Freelance writing on a variety of topics main focus is on web hosting, web development and social media.

CSS - 6 yrs 2009

Drupal - 4 yrs 2009

oDesk Community forum work based on Drupal

Several current and past clients with sites based on Drupal.

Firefox Add-ons - 2 yrs 2007

https://addons.mozilla.org/en-US/firefox/addon/11010

A "job watcher" for newly posted jobs on oDesk.

Google Maps API - 2 yrs 2007

One project involved Catholic church association with database of over 2,000 addresses to churches and organizations. Project included radius searches, keyword searches, category searches and more. Second project involved meeting sites and Google Map API locations.

HTML/DHTML - 15 yrs 2010

JavaScript - 9 yrs 2010

LAMP administration - 12 yrs 2006

Miva Merchant - 2 yrs 2004

OsCommerce - 4 yrs 2006

Perl - 3 yrs 2005

PHP/MySQL - 11 yrs 2010

Smarty - 1 yrs 2007

https://my.odesk.com

Working with oDesk's console area - this utilizes Smarty templating.

ATE (Automatic Test Equipment) - 3 yrs 1991

Trained and worked in the U.S. Army as 39B10 Automatic Test Equipment Operator/Maintainer. Worked on Apache helicopter electronic equipment and field radios.

Employment History

09/07/09 to Current

Uptik Research Group

Freelance Writer

Writing and rewriting articles pertaining to web hosting, CMS, security, e-commerce, web development programs and more.

09/01/08 to 02/01/09

Bellevue School District

Technical Assistant / Independent Contributor

Set up and assist with set up of computers and related equipment in an assigned school; load and upgrade software; copies site licensed software. Move computers as needed.

Maintain building inventory of computers, software, peripherals and related equipment and materials.

Troubleshoot hardware and software problems in computer labs and classrooms; arrange for repairs as necessary; perform some hardware maintenance; clean computers, keyboards, tables and equipment.

Provide classroom assistance in a computer lab or as assigned; demonstrate use of hardware and software; work with small groups of students as directed by certified staff; install software as needed for various classes; as assigned, assist students with assignments and projects, and monitor student behavior, such as for drop-in students during open periods.

Provide basic computer support to teachers and staff; process and organize technology instructional materials; maintain knowledge of hardware and software and makes recommendations as appropriate.

Coordinate and manage the use of technology related equipment such as sound and lighting in performing art centers or school media venues.

06/01/06 to 06/01/08

oDesk

Recruiting and CSS / Independent Contributor

Provider operations and management

Customer support

Drupal modifications

Support handbook creation and maintenance

Currently working on oDesk Firefox add-ons

01/01/95 to 06/01/06

Web Dev Design

Self-employed / Independent Contributor

Web Dev Design/Self-employed - Sole UNIX Administrator / Webmaster/ Internet Specialist/Web Developer

Perform all duties relating to UNIX system administration, Web mastering, software technical support, in a UNIX environment to include the following tasks:

Maintain the integrity of email via sendmail and POP services, DNS, httpd daemon, log information compilation and bandwidth monitoring. Provide end-user support to over 75 users, dealing with such issues as email, mailing lists/Majordomo/Mailman, mySQL database administration, UNIX administration, domain/subdomain setups, BIND 8, PHP and various activities encompassed within Web page creation and operation.

Successful implementation of several programs to enhance the server, including system information page, assistance in home page design, Perl program search for clients to enhance their own areas, Webmin setup to ease administration duties. Very adept in shell scripting.

Oversee all installations and upgrades for the new computing technology in the field of UNIX.

Extensive work with PHP and MySQL for several projects to include automated safelist mailer, e-card online address function, bulletin boards and general databases for various websites.

07/01/88 to 12/01/91

39B10 U.S. Army

U.S. Army

Worked with automatic test equipment systems to test and repair Apache helicopter electronics and field radios.

Miscellaneous Web Development Skills

SYSTEMS: Unix

LANGUAGES: PHP, MySQL, Perl/CGI (search, setup, debug), HTML (hand code as well as use of several different HTML programs), Javascripting, ASP

OPERATING SYSTEMS: Linux, Linux Redhat, BSD, FreeBSD, Ubuntu

SOFTWARE:

Admin Tools: top, traceroute, Webmin, cPanel

Miscellaneous: Windows 98, Windows 2000, Windows ME, Windows NT, Windows XP

Networking: ftp, DNS, Sendmail, Qmail, ifconfig, HTTP, Telnet, SSH

WWW Servers: Apache, Apache2

WWW Clients: Firefox, Mozilla, Explorer, Netscape

Web Page Creation Tools: Prefer to use notepad, Frontpage2000, CoffeeCup, DreamWeaver, phpEdit, Quanta Plus

Recently using: XML, Javascript (Firefox add-on work), Ruby on Rails

WRITING EXAMPLES:

http://factoidz.com/profile/reneehendricks/

http://www.associatedcontent.com/user/608667/susanne_bullo.html

http://www.webhostingfan.com

http://technorati.com/people/sbullo/

http://www.triond.com/users/reneehendricks

Education

Currently attending Bellevue College

AA - Journalism and Mass Media

Currently attending local community college for transferable degree in Journalism

09/1992 to 06/1993

Green River CC

Electronic Engineering

Spent a year after being in the U.S. Army studying electronics. Shifted to computers and web development thereafter and ended studies.

References available upon request.

Contact this candidate