Customer Service Manager
Resume:
Patty Kemp
Email: *********@********.***
Address: **** ******** **
City: Lincoln
State: NE
Zip: 68516
Country: USA
Phone: 402-***-****
Skill Level: Management
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Patty Kemp
4315 Browning St.
Lincoln, NE 68516
Email: *********@********.***
Administrative Manager
Summary of Qualifications:
Coordinates and contributes as a team member in a highly customer service organization.
Organized and detail-oriented Administrator.
Professional work ethic resulting in successful customer relations.
Proficient in all office skills and procedures.
Summary of Experience:
May 14, 2012 - Present Auto Underwriting, State Farm Insurance, Lincoln, NE
Adjusting and correcting auto applications submitted by State Farm agents.
2009 to May 2012 Office Manager / Registrar, Superior Medical Imaging and Advanced Medical Imaging, Lincoln, NE.
Managed affiliated office at Superior Medical Imaging. Registered patients, obtained necessary insurance information, requested orders, films, and authorizations as necessary.
2000 - 2009 Insurance Verifier, Advanced Medical Imaging, Lincoln, NE
Researched information to accurately verify data. Communicated with insurance companies and doctor offices to determine preauthorization requirements for procedures. Verified and obtained authorization for workers comp and motor vehicle claims for medical procedures.
Achievements:
Originated Verification Department.
Verified pre-authorizations for approximately 150 patients daily.
Consolidated insurance verification to streamline procedures.
Documented all authorizations for liability purposes.
1999 - 2000 Encoder, National Bank of Commerce, (Wells Fargo) Lincoln, NE
Balanced deposits from commercial and individual accounts.
Verified and corrected account balances generated by tellers.
1974 - 1999 Mail Clerk and Carrier, Tryon, NE
Sorted and arranged mail systematically for expedient delivery.
Documented and delivered mail, including registered, certified, and parcels.
Hired, trained, and supervised carriers.
Provided corrective action and problem-solving as needed.
Achievements:
Received U.S. Postal recognition for accident free deliveries.
Received U.S. Postal recognition for accuracy and punctuality.
Recognized for 25 years of excellent service.
Summary of Education
High School Graduate
North Platte Beauty College (Cosmetology Degree)
Medical Coding Certificate -Southeast Community College, Lincoln, NE
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