Customer Service Manager

David Wasmuth

Email: ********@*********.***

Address:

City: Shobonier

State: IL

Zip: 62885

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a professional position with a company where I can apply my highly developed interpersonal, professional, managerial and communication skills.

Educational Background:

High School Dipolma from Kaskaskia College, Centralia IL 1/2001 to 5/2012 (Accounting)

High School Dipolma from La Grove High School, Centralia IL 1/2001 to 11/2012

Job History / Details:

Career Focus

To obtain a professional position with a company where I can apply my highly developed interpersonal, professional, managerial and communication skills.

Core Strengths

Training and Development

Budget Development

Project Management

Experience with Conflict Resolution

Procedure and Process Review and Development

Knowledgeable of Excel, Word. and Power Point

Recruiting/Staffing

Operations Analysis

Hiring/Termination

Interviewing Experience

Complex Problem Solving Skills

Employee Coaching

Provide Outstanding Customer Service

Accomplishments

Responsible for development and programming of Convenience Store register systems

Directed Store Manager team of 35 direct reports

Developed payroll budget guidelines

Supervised store maintenance operations to a higher level of efficiency

Streamlined the operations of a 2 store project and improved sales and profitability with-in a 6 month time frame

Work Experience

11/13/2012 12:00:00 AM

Responsible for total store operations Maintained store profitability through cash and inventory controls.

February 2012 to October 2012

Gas Mart USA Overland Park, Kansas

District Manager/Supervisor

Responsible for the training and development of 3 District Managers

Set fuel pricing for the Jumpin' Jimmy's Division

Oversee the day to day operations of the 35 store Jumpin' Jimmy's Division and report to the Vice-President of Gas Mart.

11/13/2012 12:00:00 AM

Responsible for maintaining and ordering of the Grocery department.

Also in charge of the handling of customer service for the front end of the store.

Also as a Night Manager I was responsible for overseeing the check-in and stocking of all groceries.

May 1997 to February 2012

SNC JJ Holdings / Niebrugge Oil Effingham, Illinois

Operations Manager

Responsible for overseeing day to day operations of 35 stores.

Responsibilities include managing sales and operations, controlling expenses, payroll budgets, handling of personnel issues, accounting, merchandising, and loss prevention.

May 1994 to May 1997

Niebrugge Oil Company Effingham, Illinois

Store Manager

April 1987 to May 1994

Harmon Foods Vandalia, Illinois

Educational Background

2012 Kaskaskia College Centralia, Illinois

A.A.S Accounting

1977 La Grove High School Farina, Illinois

High School Diploma

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