Customer Service High School

Miguel Pastrana

Email: ********@****************.***

Address:

City: Aurora

State: CO

Zip: 80012

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant professional with 15 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Educational Background:

High School Dipolma from Mexico, Mexico MO 1/2001 to 6/1997 (spanish)

Job History / Details:

Summary

Restaurant professional with 15 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

Experience

February 2009 to August 2012

IHOP #1832 Englewood, Co

General Manager

Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Checked in deliveries and signed off on products received.Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.Maintained an accurate wait list. Stocked and maintained silverware, linen and condiments.

Education

Mexico,

High School Diploma

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