Customer Service Manager

Rosa Rivera

Email: ********@********.***

Address:

City: Katy

State: TX

Zip: 77449

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Highly enthusiastic customer service professional with 8 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Luis Munoz Marin, Yauco PR 1/2001 to 5/1989 (General Studies)

Job History / Details:

Education

1989 Luis Munoz Marin Yauco, P.R.

High School Diploma General Studies

Career Focus

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Highly enthusiastic customer service professional with 8 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skill Areas

Team management

Focused on customer satisfaction

Skilled multi-tasker

Management of remote employees

High customer service standards

Call center management experience

Conflict resolution proficiency

Strong problem solving ability

High customer service standards

Dedicated to process improvement

Energetic work attitude

Sharp problem solver

Large cash/check deposits expert

Adaptive team player

Opening/closing procedures

Career Accomplishments

Promoted to Call Center ManagerTraining

Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures.

Creative Problem Solving:

Resolved product issue through consumer testing.

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Promoted to Call Center ManagerTraining

Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures.

Creative Problem Solving:

Resolved product issue through consumer testing.

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

October 2012 to Current

Four Seasons Radiator Houston, TX

Accounting

Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Calculated Usual, Customary and Reasonable (UCR) fees.Computed, recorded, and proofread data, records and reports.Performed heavy bank reconciliations and cash flow statements.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

May 2006 to January 2009

Electric Now Houston, TX

Manager

Developed design specifications and functional requirements for residential, commercial or industrial solar energy systems or components.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Created new processes and systems for increasing customer service satisfaction.Assisted customers with store and product complaints.Trained new employees on company customer service policies and service level standards.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

April 2004 to March 2006

Ace Cash Express Houston, TX

Teller

Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.Performed heavy bank reconciliations and cash flow statements.Communicated with customers, employees and other individuals to answer questions and explain information.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.

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