Project Management Maintenance

Greg Kwan

Email: ********@************.***

Address:

City: Framingham

State: MA

Zip: 01701

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Application Team Leader/ Computer Systems Analyst with diverse industry experience in insurance . Professional e xpertise includes distributed Web systems applications (ASP/VB), SQL database design, disaster recovery planning and information protection analysis.

Educational Background:

High School Dipolma from University of Mississippi, Oxford MS 1/2001 to 5/1974 (Biology / minor in Sociology)

Job History / Details:

Career Overview

Experienced Application Team Leader/ Computer Systems Analyst with diverse industry experience in insurance. Professional expertise includes distributed Web systems applications(ASP/VB), SQL database design, disaster recovery planning and information protection analysis.

Qualifications

Team building/leadership

Web technologies

Comfortable with change

Knowledge of web technologies, protocols and tools

Vendor/Client relations

Strong problem solving/troubleshooting skills

Strong analytical skills

Internet/Intranet development

Website/portal monitoring

Resource/capacity planning

Excel in [technical abilities]

Strong collaborative skills

Excellent communication skills

Refined system debugging skills

Website maintenance

Technical Skills

Skills Experience Total Years Last Used

SQL data analysis / programming 12 March 2012

Ratabase rate/rule formula maintenance 3 March 2012

VISIO general flow chart maintenance 5 2011

MS Project general project management 6 2011

Accomplishments

Programming

Successfully managed the deployment of the company's 1st Web application.

Managed follow up component development / deployment. Responsibilities include: cost estimation; project management; and resource allocation.

managed daily operation. tech support, and performance of Web application(99 percentage up time) to ensure customer satisfaction.

Responsible for support,development and participation of disaster recovery plan for supporting application.

Served as 1st contact for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.

Work Experience

11/13/2012 12:00:00 AM

QBE Sun Prairie, WI

Team Leader / Senior Application Developer

Led design presentations to team of 15 product development individuals.

Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Used a wide variety of techniques and tools in the development and unit testing of software applications, including: software tools, analysis and design techniques, data base management systems, data access and retrieval programs.

Assisted in the monitoring and reporting on Website traffic and performance.

Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.

Improved reliability from 90 percentage to 99 percentage of supporting Web application

11/13/2012 12:00:00 AM

CU/CGU Canton, MA

Team Leader / application developer

Successfully developed/implemented company's 1st PC application using MicroFocus PC COBOL.

Performed Team leaded responsibilities for multiple insurance products in the company: Premium Audit, Commercial Auto, MASS Auto, Risk Control, AGRI, REX(enterprise server)

Provided continued maintenance and development of bug fixes and patch sets for above applications.

Used a wide variety of techniques and tools in the development and unit testing of software applications, including: software tools, analysis and design techniques, data base management systems, data access and retrieval programs.

Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.

Education and Training

1974 University of Mississippi Oxford, Mississippi

Associate of Science Biology / minor in Sociology

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