Customer Service Manager

Pamela Harold

Email: ********@*************.***

Address:

City: Houston

State: TX

Zip: 77035

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional health care Phlebotomist aiming to maximize my multilayer of skills in a professional environment.

Educational Background:

High School Dipolma from San Jancinto College, Pasadena TX 1/2001 to 11/2012 (Phlebotomy)

High School Dipolma from College of Mainlands, Pasadena TX 1/2001 to 11/2012

Job History / Details:

Summary

Professional health care Phlebotomist aiming to maximize my multilayer of skills in a professional environment.

Highlights

Collect fluid or tissue samples, using appropriate collection procedures

Dispose of blood or other bio-hazard fluids or tissue, in accordance with applicable laws, standards, or policies

Document route of specimens from collection to laboratory analysis and diagnosis

Draw blood from arteries using arterial collection techniques

Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods

Draw blood from capillaries by dermal puncture, such as heel or finger stick methods

Explain fluid or tissue collection procedures to patients

Match laboratory requisition forms to specimen tubes

Organize or clean blood- drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first time use

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

Experience

August 2009 to Current

Gulf Coast Regional Blood Center Houston, Texas

Inventory Control Monitor

Monitor and review information from materials, events, or the environment, to detect or assess problems.

Enter, transcribe, record, store, and maintain information in written and electronic form.

Properly complete all required paperwork documents for consignment and return of blood components to designated locations, providing copies to appropriate personnel and hospitals.

Transport and pick-up specimens form designated facilities for proper distribution.

Pick-up blood components, tubes, and records, maintaining proper temperatures for donor sites.

January 2008 to Current

Health Care Provider Certified Nurse Assistance Houston, Texas

Certified Nurse Assistant

Over 4 years of hands-on experience as a Nursing Assistant

Highly skilled in providing personal care to patients with grooming, cleaning and personal hygiene needs

Sound understanding of the role and responsibilities of a CNA

Good aptitude in understanding the importance of both verbal and non verbal conversation

Assisting the resident with ambulation

Perinea care/ Incontinent Care - With or without catheter

Range of Motion (ROM)

April 2007 to October 2009

Little Caesar Enterprises INC Houston, Texas

Co- Manager

Perform cash management responsibilities and ensures by colleagues all safety and security procedures.

Maintain food and equipment inventory records

Monitor food preparation methods, portion sizes, and garnishing presentation of food to ensure that food is prepared in an acceptable manner.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation

February 2005 to April 2007

Supervisor Houston, Texas

Pre-Cash

Establish standards for personnel performance and customer service

Perform cash management responsibilities and ensures compliance by colleagues all safety and security procedures

Monitor transactions to ensure that expenditures are authorized and accurate

Establish standards for personnel performance and customer service

May 2000 to February 2005

Chase Com Houston, Texas

Operation Manager

Develop and implement performance improvement plans

Developed new quality standards for better quality performance and reliability

Ability to organize, prioritize and work under extreme pressure, heavy work loads and deadlines

Establish good working relationships with customers and clients

Managed a 100 seat outbound telemarketing call center and supervised a team of 6 sales supervisors

Exceeded all established sale goals monthly by 3 percentage

Spear Head special projects as assigned

Education

2012 San Jancinto College Pasadena, Texas

Phlebotomy

2011 College of Mainlands League City, Texas

NNAPP Nurse Aide Program: EKG

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