Customer Service Quality Control

Cynthia Walters

Email: ********@************.***

Address:

City: Willingboro

State: NJ

Zip: 08046

Country: USA

Phone: 609-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Clerical/Administrative professional with over 10 years of experience working with multiple organizations. Proven leadership capabilities spearheading and coordinating warehouse filing system for medical and research journals, Talent for analyzing problems and finding innovative solutions. Excellent skills in written and oral communication and collaboration.

Educational Background:

High School Dipolma from MONROE COLLEGE, New Rochelle NY 1/2001 to 1/2000 (Computer Science)

High School Dipolma from PHILLIPS BUSINESS SCHOOL, New Rochelle NY 1/2001 to 11/2012

Job History / Details:

Career Overview

Clerical/Administrative professional with over 10 years of experience working with multiple organizations. Proven leadership capabilities spearheading and coordinating warehouse filing system for medical and research journals, Talent for analyzing problems and finding innovative solutions. Excellent skills in written and oral communication and collaboration.

Skill Highlights

Administrative support

Attention to detail

Filing and data archiving

Meets/exceeds goals

Employee training and development

Documentation, Email

Internet Research

Microsoft Excel, Microsoft Office Suite

Microsoft Outlook, Microsoft Work.

Multi-Task Management, Organizational Skills, Prioritization, Spreadsheets, Time Management, Customer Service

Core Accomplishments

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Professional Experience

October 2007 to August 2012

INFOTRIEVE Delran, NJ

Book Loan Specialist/Copy Specialist

Quality Control/Shipping.

Demonstrated superior reference and research skills for documents Go-to person for extremely difficult and hard-to-find documents and information Ensure document request orders are matched to appropriate bibliographic records in internal database, consulting multiple online library catalogs.

Receive and fills Advance Reference Specialist orders from publishers and vendors and ship to client.

Assisted in creating, maintaining and improving sourcing, reference and research policies and procedures both within the department and with other departments including customer service.

Managed extensive interlibrary loan requests by referencing orders, processing fills, and returning books.

Developed and maintained relationships with other libraries for interlibrary loans.

Scan and fills document delivery requests to clients from our primary library sources.

Trained new staff members as well as problem solver for team members.

Update and maintain accuracy of internal database to ens.

August 2005 to August 2007

AMERICAN MORTGAGE EXPRESS CORP Mt. Laurel, NJ

Collateral Technician

Reviewed collateral documents for warehouse banks.

Checked accuracy in interest rates, loan amount, name and addresses.

Interacted to solve problems over the phone with title companies.

Registered loans in MERS System.

Prepared and scan titles policies.

July 2003 to June 2005

CENDANT MORTGAGE Laurel, NJ

Clerical.

Compiled mortgage documents for closing department.

Enter information in CASH System and filing.

September 2000 to July 2003

SAN MAR LABORATORIES, INC Elmsford, NY

Administrative Assistant/Quality control

Prepared samples for testing daily and prepared reports.

Register products with FDA, Prepared and submitted shipping orders for products.

Created and maintained drug files.

Generate and calculate batch sheets for samples in File Pro system.

Type memos for meetings Retrieved and destroy stored samples by date.

Entry in File Pro, Microsoft Word and Microsoft Excel.

Customer Service and filing.

August 2001 to June 2003

CENTURY 21 TRY-, REALESTATE Mt. Vernon, NY

Sales Associates

Assisted in reviewing manuscripts, articles, notes and reports for sales of properties.

Field work, showing properties.

Customer service.

Education

1999 MONROE COLLEGE New Rochelle, NY

Associate Degree Computer Science

PHILLIPS BUSINESS SCHOOL PATERSON, NJ

Certificate: Computer Applications- Microsoft Work and Excel

Additional Information

AWARDS AND COMMENDATIONS High honor list achievement, attendance

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