Customer Service High School

Mandisa Owens

Email: ********@***************.***

Address:

City: Raleigh

State: NC

Zip: 27616

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from St. Stephen High, St Stephens WY 1/2001 to 6/1994 (CRJ)

High School Dipolma from Shaw University, St Stephens WY 1/2001 to 11/2012

High School Dipolma from Shaw University, St Stephens WY 1/2001 to 11/2012

Job History / Details:

Career Overview

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Core Strengths

Floor set design and visual displays

Training development

Cash management

Store maintenance

Creative problem solver

Inventory control

Top sales performer

Shipping and receiving

Telephone inquiries

Customer service

Credit card processing

Multi-line phone usage

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

January 2010 to Current

Marriott City Center Raleigh, Nc

Call specaialist

Have to answer multiple phone lines and help the guest anyway I can. If its with directions, recommendations for night life or restaurants. Answer questions about the hotel and the surrounding area. Dispatch calls to the necessary people depending on the guests needs.

April 2008 to July 2010

OLive Garden raleigh, nc

sever/ To Go Speacilist

Would take orders and bring guest their food. When I was doing to go"s I would answer the phones and give directions and recommendations to guest when they called. Took their order and had their food together when they got to the restaurant.

March 2005 to April 2007

Champps raleigh, ncTh

waitress

Greeted the guests as they came in. would wait on them and answer any questions they may have had about the menu. After a year I was promoted to floor supervisor where I would help the servers if they needed help. Resolved any and all conflict with guest and or employees.

July 2001 to October 2004

TSA raleigh, nc

TSA Agent

Would ensure the safety of the passengers by checking them and their belongings. Would resolve any conflcit between co-workers and passengers.

March 1999 to July 2001

Huntleigh Security raleigh, nc

Airport Security

As airport security I was responsible for ensuring the safety of the passengers while they were on the plane. I would check their luggage and the guest once they were ready to board the plane.

September 1995 to April 1997

Wendys raleigh, nc

Cashier

Greeted customers as they entered restaurant. Then would take their order.

Would give them their change if need be.

Educational Background

1994 St. Stephen High st. stephen, sc

High School Diploma

Shaw University Raleigh, NC

Bachelor of Science CRJ

Shaw University Raleigh, nc

Bachelor of Science CRJ

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