Software Quality Assurance

Cynthia Armistead

*********@*****.***

Summary

Fast learner with excellent people, communication and technical skills seeking software quality

assurance or technical writing position. Special talent for communicating technical information to

non-technical personnel effectively.

Skills

Operating Systems: Windows (7/2000/XP/ME/9.x/3.x) NT 4.0 (Server/Workstation)

UNIX (HP- Macintosh OS (7.x 8.5)

UX/Linux/BSDI/Solaris/Red iOs, Android, PalmOS

Hat/Ubuntu)

System Administration: NT 4.x Citrix WinFrame

Netware 3.x/4.x Lotus Notes

Red Hat Linux Samba

Applications: MS Office (Word, Excel, Access, Monarch Pro & Data Pump

PowerPoint, Outlook) Exceed

MS Project Segue Silk Suite

Adobe Acrobat Professional

Technologies: HTML/XML, CSS SQL, PHP

EDI JavaScript

22 Years Technical Support/Troubleshooting Experience (Deskside, call center and online)

22 Years Management/Supervisory Experience

16 Years Technical Writing Experience (Printed documents and web-based content)

16 Years Web design (HTML/XML, CSS, WordPress, some JavaScript, PHP and CGI)

4 Years Supervisory/Management experience

2 Years Network/Server Administration (NT, Netware, Citrix, Notes)

2 Years Software Quality Assurance (Windows, HP-UX and web-based)

6 Months EDI (Telecom industry)

Education

Approximately three years of work towards a B.S. in technical and professional communications

at Southern Polytechnic State University and Devry University. Currently studying JavaScript, PHP

and MySQL utilizing CodeAcademy.com, Lynda.com, books, and other resources.

Cynthia Armistead *********@*****.***

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Experience

Stay-at-home Mother 2000 2012

Ran a household of three to five individuals. Managed budgets and projects, coordinated

schedules, mediated disputes, and chose and interacted with multiple suppliers.

Homeschooled my daughter from fourth grade through graduation. Developed

curriculum and served as primary instructor. Coordinated add itional instruction.

Maintained portfolio to document progress. Submitted monthly records to county as

required. Daughter consistently scored in 98th percentile on standardized tests and is now

thriving in college.

Volunteered as a Girl Scout leader and homeschool group leader. Took training through

local Girl Scout Council in order to be certified as a leader. Organized and led activities for

35 girls ages 5-17, providing age-appropriate materials at each of five levels. Empowered

older girls to lead and plan activities. Coordinated plans with two other leaders. Recruited

parents for fund-raising projects such as cookie sales.

Created and maintained multiple web sites using HTML/XML, CSS, WordPress, MediaWiki,

JavaScript, PHP and CGI. Experimented with Drupal, Joomla and Gallery. Wrote content

for six sites in addition to technical administration. Served as webmaster for the other

sites and never had a security breach or experienced any data loss.

Set up and maintained home network and multiple desktop and laptop PCs, utilizing Red

Hat Linux, Samba, various versions of Windows, and later Windows 200x server. Kept very

old and new computers running different operating systems working properly,

communicating with each other and the internet and avoided malware infection and

other security issues.

Set up and supported iOS gadgets, Android smartphones, Palm PDAs and other devices as

needed to keep the family in touch with each other and the world.

Periodically evaluated groupware solutions available to home users and published article

on web site on that topic.

Safety Coordinator 2005

The Freecycle Network Online volunteer organization

Freecycle is a network of local groups bringing people with still-useful items to get rid of together

with neighbors who need or want those items. The network keeps many tons of usable goods

out of landfills all over the world.

Began volunteering with Freecycle as a local listowner in 2004, then became the first New

Group Approver (NGA) for Georgia, before moving on to the Safety Coordinator position,

which was created for me.

Developed safety policies and assisted Freecycle personnel with any problems that arose.

Served on Advisory Board to President with other leaders.

Cynthia Armistead *********@*****.***

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Executive Vice President/Webmaster 1998 to 2005

Working to Halt Online Abuse Online volunteer organization

WHOA assists people who are being harassed online and works to increase awareness of internet

safety issues in the general public and among law enforcement personnel and legislators.

Served on the Board of Directors. Help create policies and procedures for the

organization.

Analyzed statistics collected from cases for 2000 and 2001 and create annual reports

based on them.

Featured as an Internet Security expert during interviews with 20/20 Downtown, Oprah,

The Net, WSB News, .Net, The Site, USA Today, US News & World Report, AP, and other

televised and print media.

Developed and maintained web site at http://www.haltabuse.org/ . Created the design

and wrote much of the content that is still on the site.

Consulted with law enforcement personnel on specific cases and trained them to trace

messages themselves.

As an Internet Safety Advocate (1998 to 2000), worked with people experiencing

harassment, traced email and newsgroups messages and located the email or web source

to whom to complain and contacted those parties on the victims behalf when

appropriate. Also advised the victims on how to avoid further harassment as much as

possible.

QA Analyst, DARTmail project 1999-2000

DoubleClick, Inc., Alpharetta, Georgia

DARTMail is an opt-in email marketing system which allows advertisers to manage their mailing

lists, measure response to ads, and target messages to consumers based on their expressed

preferences.

Created and executed test plans

Performed web-based testing of user interface

Did email-based testing of subscription and response systems

Ran load tests

Used SQL to populate and test database

Cynthia Armistead *********@*****.***

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Lead QA Analyst/Documentation Specialist 1999

GE Information Systems/ASI Services, Inc. - Turnkey solutions provider (software, servers and

connectivity) Atlanta, Georgia

Clearinghouse Project - GEIS acted as a subcontractor to Telcordia to develop a system for

processing ordering and provisioning transactions between Sprint and eight ILEC s. Involved EDI

and various proprietary data formats on HP-UX servers as well as Oracle and GEIS products

Enterprise System (an e-commerce gateway), EDI Application Integrator and EDI Express. Trained

in use of Segue Silk software.

Hired as junior tester, promoted two days later to test lead for the project.

Most testing was done at Unix command prompt. Wrote .ksh scripts to automate testing.

Performed some SQL queries. Some testing of web-based and Windows applications, as well.

Created, documented and implemented testing procedures, plans and cases from customer

requirement, technical specification and ILEC ordering guideline documents for integration,

functional and regression tests. Approximately 60% of my time was spent on documentation.

Wrote testing procedures manual used by testing team.

Created project schedules, managed testing resources, trained and supervised testers.

Acted as liaison to Sprint, Telcordia, ILECs and several teams of developers.

IT Specialist 1998

DataScan Technologies, Inc. - Software Development Firm Alpharetta, Georgia

Installed, configured and maintained hardware (servers, workstations and related

peripherals) and software. Provided internal support for 100 to 150 end users.

Documented procedures and created training materials for staff members.

Developed Lotus Notes database to document support and troubleshooting procedures.

Backup administrator for NT 4, Citrix WinFrame, Netware 3.x and 4.x, Lotus Notes 4.6 servers

and Fujitsu phone switch and voice mail system. Some administration of a BSDI web server.

Other duties included MIS purchasing and acting as primary contact for T1 and ISDN service

providers.

Manager, Information Technology 1997

RelevantKnowledge, Inc. - Web demographics provider Atlanta, Georgia

Hired to create and manage technical support department, but software wasn t ever developed

to the point that there was anything to support.

Tested internet-related software in Windows environment and worked with software

development team providing feedback on software design and quality control.

Documented software and wrote materials for end users and clients.

Provided all internal training and support for business operations personnel. Created training

materials supplied via intranet.

Set standards and procured software and hardware.

Installed and configured workstation and LAN software and hardware (mixed Win95 and

WinNT environment). Some work on Solaris servers as well.

Primary contact for T1 provider (BBNPlanet).

Cynthia Armistead *********@*****.***

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Technical Writer/Technical Support Supervisor 1995 to 1996

MindSpring Enterprises - Internet Service Provider - Atlanta, Georgia

Hired as a Telephone Support Representative in September 1995; promoted to Supervisor in

October 1995; promoted to additional duties as Technical Writer in January 1996.

Researched and developed written training and reference resources for customers and

technicians, delivered in both traditional printed and online (email, newsgroup and web)

formats. Involved in development of extensive knowledge database for intranet.

Tested new versions of software package for Windows users, tracking defects and working

with developers to resolve problems. Also tested web-based applications developed for use

by support personnel.

Provided support for any issue on Macintosh or Windows computers that could impact use of

the customer's MindSpring account via phone, email and newsgroups.

Supervised/mentored technicians and assisted in recruiting and training new technicians.

Worked with other members of the management team to create effective work environment

while keeping pace with explosive growth and an ever-changing industry.

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